Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
- Start date
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I have had pretty good luck on Real Real. Last Bal bag I got was a bust! The handles were darkened and smelled. The metallic on the bag was rubbed off in various areas and the corners were rubbed.
They graciously issued me a refund. I told them they should describe the bag in better detail. Now I see someone else just bought it. Hope these issues don't bother them!
They graciously issued me a refund. I told them they should describe the bag in better detail. Now I see someone else just bought it. Hope these issues don't bother them!
Not at all happy with my selling experience. I won't go into detail, but they took a discontinued, limited edition bag which sells above retail, and a month before it was to go off consignment, marked it down for less than half of the original list price. Of course it sold immediately. I would not be a bit surprised if I see it re-listed somewhere. I have noticed that their descriptions are not great, and sometimes not accurate. I asked them repeatedly to list the components that go with the bag (which would be important to a collector buying an important bag) such as the booklet, original tags, lock, key and clochette and original dust bag and they didn't. The small pieces I consigned went quickly for a fair price, but I will never consign with them again on an important piece.
Sorry to hear about your disappointing selling experience with TRR & am not surprised at all.
Many of the items are misdescribed as has been discussed on this thread & its unfortunate that TRR
doesn't pay attention to details nor requests from consignors.
Neither am I.
I consigned with them a few years ago and wasn't very pleased but thought perhaps they've changed since some time has passed. I was wrong.
This website is actually so bad I ordered on 31st August and according to them deliveries to Europe should take 4-5 business days. Ok so give or take add on 2-3 days due to Labor Weekend I understand so that would make it 6-8 business days but they still have not even shipped it so another 4-5 days. I sent an email and they replied giving me a random tracking number which the order reference number dont match and that parcel wasn't even shipped to Eu.
This place sucks. I stupidly fell victim and bought a fake bag. I wasn't thinking clearly and mixed up seasons. When I got the bag, I could immediately tell it was a terrible fake. Bales, color, tag, leather, everything was off. I was livid. I called on a Friday and had to wait on hold for 12 minutes before I could speak to anyone. The person who finally answered the call, Norma, fought with me, telling me the bag wasn't fake and they don't sell fake bags and the bag is final sale. I told her that her customer service was terrible and I needed to speak to a manager. She said her manager wasn't there, but would be in later that afternoon. What!? I told her that her manager needed to call me immediately because this was a very serious situation. After 5 hours, I still had not heard from anyone at TRR and I filed a claim with PayPal. 2 hours later I received a return shipping label and a return authorization. They return finally processed today and they had the audacity to charge me for shipping so they did not return the full amount. Not only that, but the bag is back up on their site despite it being clearly fake. I never received a call back from their manager and it is clear that they have not taken this claim seriously. The bag should have been destroyed so it could not be purchased again.
I purchased Jimmy Choo "perfume" gold leather wedges and they were awesome! I feel like this is a legit site. They resell for others after authenticating. You have the option to return so it's not a final sale. All the return documentation, if that is your choice, was included with the shoes. I don't see any red flags here.
Was it the red first with the missing mirror glass? I saw that one reposted and thought what a shame that they would put a fake back up for sale. I sent a message to their "authenticator" email address shortly after it listed, and all I received in return was a form letter stating that they take authentication seriously and it had been authenticated, and this issue was marked "resolved." This is a real disappointment, as I felt they were at least getting their act together on authenticity and making some minor attempt to describe the bags more accurately. But their customer service has gone downhill. A year or a year and a half ago their customer service was their saving grace, you could call and NOT wait on hold for 15 minutes, talk to a CSA that was friendly and understanding, and more often than not, they would grant an RMA if you explained why the bag was not as described (or God forbid, fake). But they've gotten both unfriendly and unbending, and I utterly can't believe that they charged you for return shipping. I would call and raise hell for the shipping refund just on principal.
Yes, it was the red first. I've been wanting a 03 red city for ages and I wasn't thinking clearly. I saw the long strap and leather tag and went for it since I can deal with firsts with longer straps. I forgot that the f/w season doesn't have those attributes. I also missed the really bad bales in my excitement. I definitely raised hell and got my full refund including shipping. It happened yesterday. I saw that they have it back up and reminded them it is illegal to sell fake bags. Their CS responded that they refunded as a one time courtesy and their Director of Authenticity deemed it authentic. What a joke! They are taking no responsibility and clearly do not take the issue seriously. Can they really be this clueless or do they simply not care? I've heard that they are partnering with Neiman Marcus and I want to let NM know who they are dealing with.
i am quite new to this site and have made just 1 purchase, which was as described and quite nice. because of that positive experience i have been surfing the site (handbags) and notice that 99.9% of the items are not returnable. can someone with more TRR experience please tell me why so many items cannot be returned? they barely show any good pictures of the handbags - never the bottom or full interior, so (authenticity aside) what happens if you get a really bad item in terms of wear?
I just bought a rose gold ring from them. Took forever to get it (8 days) when it said it should take 2-3, but it was just as described and I'm happy with it. That was my first experience; I haven't bought a bag or anything that would need to be authenticated or anything.
It's now on sale at 20% off...I emailed asking why they have a bag that is so clearly fake up on their website.
I'm curious what their response will be. They are adamant that it is real. I should have gotten a personal phone call with an apology and a discount code for what I had to go through. Instead, I had to file a PayPal claim and fight like hell with their CS. They are terrible.