Consigning/buying with The Real Real TRR

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#931
shpahlc said:
I have had yet another undesirable experience with TRR and am wondering when enough is enough for me lol.

I had something shipped to my apartment which has been having issues with the entry/buzzer system. FedEx won't leave the package on my doorstop, which is a great thing but the issue is having the package rerouted. The only way to do this is to contact TRR and having them approve the switch. I could be wrong, but I don't recall any other retailer I've dealt with that has these kind of restrictions in place (I've been allowed to pick up at local FedEx locations). Why they make it so difficult for their customers is beyond me.
Click to expand...

I just went through almost the exact same issue with a UPS package from louisvuitton.com: Major restrictions on re-routing, pick-up at a UPS site, alternative signatories, etc.

I was majorly ticked, but did call LV and the customer service rep offered to remove/adjust them at my specific request.

Not trying to minimize TRR issues; just saying companies are getting really strict--maybe due to fraud?
 
#932
Dee1jay said:
I just went through almost the exact same issue with a UPS package from louisvuitton.com: Major restrictions on re-routing, pick-up at a UPS site, alternative signatories, etc.

I was majorly ticked, but did call LV and the customer service rep offered to remove/adjust them at my specific request.

Not trying to minimize TRR issues; just saying companies are getting really strict--maybe due to fraud?
Click to expand...

I agree with this. I have items shipped from various companies, and usually miss the deliveries. I was told only the shipper can change the delivery address. Unfortunately, there is so much fraud and packages being stolen - opportunistic crimes. I would rather wait for my items than have the package disappear. It happened to me with a very expensive item - I comb Craigslist and eBay constantly, looking for this item. It sucks, because the item was very scarce in my size!
 
Last edited:
#933
Same issue with delivery here - the only ship with DHL who seems to always bring the parcels during the normal working hours when I am in the office, not at home.
After two unsuccessful attempts of delivering my parcel to my home, I called DHL and asked them to hold the package at their store that is not far from my office. No TRR re-routing.
 
#934
The couple of times I've used TRR I've used the address of my local FedEx inside a Kinkos as my shipping address. This way it gets mailed directly there. I have the words "hold for customer" after my name, so they'll know I'll pick it up. I then trace it during the day to see when they have it. They're open till midnight so it's super convenient for me. I do the same for yoogiescloset via ups, and fashionphile -via FedEx. No missed packages deliveries. Hth.
 
#935
kittymoomoo said:
The couple of times I've used TRR I've used the address of my local FedEx inside a Kinkos as my shipping address. This way it gets mailed directly there. I have the words "hold for customer" after my name, so they'll know I'll pick it up. I then trace it during the day to see when they have it. They're open till midnight so it's super convenient for me. I do the same for yoogiescloset via ups, and fashionphile -via FedEx. No missed packages deliveries. Hth.
Click to expand...

That. Is. Brilliant!

I plan to give that a try on my next order. Thanks.
 
#937
I've had great experiences with TheRealReal minus one recent incident -- bought black Alexander Wang Constance boots that were listed as size IT 39 / US 9, but in actuality... size IT 36 / US 6! I was really disappointed since they looked beautiful, so I wrote to them about the mistake and they hastily sent me a shipping label and gave me a refund soon after I sent the shoes out. I think one should definitely examine the high-res photos as much as possible since there can be errors like this in the written descriptions. However, all the clothing I've gotten has looked like-new and fit wonderfully, so TRR is still my fave luxury site atm.
 
#938
I am so pissed! A bracelet I ordered shows it was delivered last week. It was left at my front door at almost 9:00pm on a Friday night. Needless to say, I never received the package.

Now, the company has to do a trace and FedEx has to do a trace. I can't believe they would send out an expensive item and not require a signature!
I am through with Real Real. I was so looking forward to this bracelet, it was ridiculous. Now, I will never have it.
I have asked for a refund. There is no way they will find the package. There are so many stolen packages from my building, I am surprised they did not require a signature. I am so disappointed!
In addition, I was traveling since early evening and did not return for several days. That means the package was just sitting at my door for days! Ugh!!
 
#942
I've sold on TheRealReal. It was painless and I figure that's worth the smaller commissions. My items were many Hermès scarves, bracelets, and a couple of lower priced H bags (Evelyn and Double Sens).

I also bought a discontinued LV bag from them and was happy with both the bag and the price.
 
#943
tigertrixie said:
I am so pissed! A bracelet I ordered shows it was delivered last week. It was left at my front door at almost 9:00pm on a Friday night. Needless to say, I never received the package.

Now, the company has to do a trace and FedEx has to do a trace. I can't believe they would send out an expensive item and not require a signature!
I am through with Real Real. I was so looking forward to this bracelet, it was ridiculous. Now, I will never have it.
I have asked for a refund. There is no way they will find the package. There are so many stolen packages from my building, I am surprised they did not require a signature. I am so disappointed!
In addition, I was traveling since early evening and did not return for several days. That means the package was just sitting at my door for days! Ugh!!
Click to expand...

Well, Fed Ex did their trace and the package was never found. TRR credited my account, but I am truly disappointed. I was waiting for an Hermes Lizard Kelly tour - in xs. Which is so rare, I doubt I will ever find another one[emoji22]
 
#944
tigertrixie said:
Well, Fed Ex did their trace and the package was never found. TRR credited my account, but I am truly disappointed. I was waiting for an Hermes Lizard Kelly tour - in xs. Which is so rare, I doubt I will ever find another one[emoji22]
Click to expand...

Sorry, just venting. Another item I ordered that same day is missing. I was never sent a tracking number, so I can't put a trace on it. Ugh! So frustrating.

On the flip side, the items I have received are nice. The prices are good and the selection is good.

The only items I was not impressed with were two Valentinos. Both had to go back because one appeared to be crooked and the other was all scratched and dented.

I have changed my delivery address. Evidently, there is someone stealing packages around here. I heard another resident on the phone complaining about a lost package.
 
Last edited:
#945
Please do yourself a favor and stay away from this reseller. I was happy to find a wallet that matches my sister in law's bag. I bought for her as a birthday gift and it was described as "excellent, no visible sign of wear". My SIL received the wallet and did not tell me about the condition until I visited her. Let the pic speak for itself. IMG_1472442406.258923.jpg
 
You must log in or register to reply here.
Top