Consigning/buying with The Real Real TRR

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#916
tigertrixie said:
I just received a bag and the front flap is uneven! This seems like a defect to me. It isn't just a little crooked, it is very noticeable. I asked to return it and they told me to "consign" it. I will do a chargeback on my credit card if they refuse to take it back. For a few more bucks, I can get a bag that isn't defective!
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This is exactly what I am referring to.. how after taking a "pic & writing a description" a lister not notice the front
flap is uneven??

Consign it ?? Why? It was a defective bag & why should you have to keep it? Was it sold "as is"?? Not likely

You gave TRR an opportunity to correct "their error" & would not hesitate to do a chargeback
in a nano second under these circumstances... just my two cents
 
#917
hotshot said:
This is exactly what I am referring to.. how after taking a "pic & writing a description" a lister not notice the front
flap is uneven??

Consign it ?? Why? It was a defective bag & why should you have to keep it? Was it sold "as is"?? Not likely

You gave TRR an opportunity to correct "their error" & would not hesitate to do a chargeback
in a nano second under these circumstances... just my two cents
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Thanks for agreeing. I haven't heard back from them yet. I will give them until tomorrow...they have been good at responding in the past. But I doubt I will purchase anything from them again.
 
#919
They issued an RMA number. I spent a lot of money with them and they have been very good to me. I am happy I did not have to do a chargeback.
I think their prices are very reasonable, but the descriptions are inaccurate. Some of the Bal bags I got were in brand new condition (or so it seemed). But the Valentino bags were not as described. At least the ones I ordered.
 
#920
tigertrixie said:
They issued an RMA number. I spent a lot of money with them and they have been very good to me. I am happy I did not have to do a chargeback.
I think their prices are very reasonable, but the descriptions are inaccurate. Some of the Bal bags I got were in brand new condition (or so it seemed). But the Valentino bags were not as described. At least the ones I ordered.
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Smart move to give you a RMA number &hopefully they will reimburse your shipping as well..

And while their pricing my be reasonable, the condition & descriptions in many cases override
the pricing, so for many it may become "buyer beware"
 
#921
hotshot said:
Smart move to give you a RMA number &hopefully they will reimburse your shipping as well..

And while their pricing my be reasonable, the condition & descriptions in many cases override
the pricing, so for many it may become "buyer beware"
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Yes, I asked for a pre-paid shipping label back for this bag that is clearly crooked.
Final sales are definitely buyer beware. Most of the stuff I purchased from them are returnable. But, I did luck out on the Bal bags I purchased and some clothing items.
 
#922
tigertrixie said:
Yes, I asked for a pre-paid shipping label back for this bag that is clearly crooked.
Final sales are definitely buyer beware. Most of the stuff I purchased from them are returnable. But, I did luck out on the Bal bags I purchased and some clothing items.
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For me I would be concerned about final sales at TRR only because the descriptions & sizing are off... if there weren't
so many "what ifs", many would perhaps reconsider purchasing
 
#923
hotshot said:
For me I would be concerned about final sales at TRR only because the descriptions & sizing are off... if there weren't
so many "what ifs", many would perhaps reconsider purchasing
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Yes, this is a major concern. I was on such a hot streak with the Bal bags, I decided to venture into other brands.

After this last bag fiasco, if I order anything from them again, I will make sure it can be returned. For delicate bags like the Valentino, it might be worthwhile to pay full price. One was so scratched up because the leather is so smooth.

I did order some clothing items that are really nice.

I will give the customer service some praise for making this right. A defective bag is a defective bag. And the photos are the best proof.
 
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#924
tigertrixie said:
Yes, this is a major concern. I was on such a hot streak with the Bal bags, I decided to venture into other brands.

After this last bag fiasco, if I order anything from them again, I will make sure it can be returned. For delicate bags like the Valentino, it might be worthwhile to pay full price. One was so scratched up because the leather is so smooth.

I did order some clothing items that are really nice.

I will give the customer service some praise for making this right. A defective bag is a defective bag. And the photos are the best proof.
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Kudos to customer service for making this right.. wonder how many attempts on your end did it take though

I thought all bags were final sale at TRR..

&agree in your case, a picture is worth a thousand words & glad it all worked out
 
#925
hotshot said:
Kudos to customer service for making this right.. wonder how many attempts on your end did it take though

I thought all bags were final sale at TRR..

&agree in your case, a picture is worth a thousand words & glad it all worked out
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Only three attempts. I know that is generous, but, they have been very good to me. I hate threatening a credit charge chargeback, but, if the defect is so obvious, and they refuse, then it is necessary. I do think they realize I spent what I consider a lot of money with them. And, I am sure, they would like me back as a customer.
 
#926
tigertrixie said:
Only three attempts. I know that is generous, but, they have been very good to me. I hate threatening a credit charge chargeback, but, if the defect is so obvious, and they refuse, then it is necessary. I do think they realize I spent what I consider a lot of money with them. And, I am sure, they would like me back as a customer.
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Three times IMO especially since you have spent so much $$$$ with TRR,is three times too many..

It should have been resolved when the first call was made. Your whole buying history is right there
on the computer for them to see but at the end of the day, they sent the RMA & that's what counts.
At times it just seems to get the appropriate response, one has to mention credit card chargeback
& things take on a different light.. sad..
 
#927
hotshot said:
Three times IMO especially since you have spent so much $$$$ with TRR,is three times too many..

It should have been resolved when the first call was made. Your whole buying history is right there
on the computer for them to see but at the end of the day, they sent the RMA & that's what counts.
At times it just seems to get the appropriate response, one has to mention credit card chargeback
& things take on a different light.. sad..
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Very true...
 
#928
I am still waiting to have a better opinion about RealReal, but here is my experience with them so far:

1) I have mailed them several items for consignment and their current prices are on the low side; they will go even lower after the offered 20%, 30% ... discounts. RealReal collects ~40% of the zillions items they have for sale with very little expenses on their side. This approach explains the $$$$ the company makes per year. It is undoubtedly a very smart business approach for the company.

https://techcrunch.com/2016/04/21/t...on-to-expand-its-luxury-consignment-business/

I will likely keep exploring other places for consignment and donating some of my items as they may help people that really need the money.

2) I also purchased a couple of items from them. Item #1, I received the tracking information within 24h of its purchase and it arrived a few days later. The size of the item didn't match the tag/description and it had an horrible smell, so I had to return it. I am still waiting for its refund. I paid the shipping charges both ways (~$30). Item #2, I am still waiting for its shipping information after 5 days of its purchase.

So far I am not thrilled with my experience with them.
 
#929
Chanbal said:
I am still waiting to have a better opinion about RealReal, but here is my experience with them so far:

1) I have mailed them several items for consignment and their current prices are on the low side; they will go even lower after the offered 20%, 30% ... discounts. RealReal collects ~40% of the zillions items they have for sale with very little expenses on their side. This approach explains the $$$$ the company makes per year. It is undoubtedly a very smart business approach for the company.

https://techcrunch.com/2016/04/21/t...on-to-expand-its-luxury-consignment-business/

I will likely keep exploring other places for consignment and donating some of my items as they may help people that really need the money.

2) I also purchased a couple of items from them. Item #1, I received the tracking information within 24h of its purchase and it arrived a few days later. The size of the item didn't match the tag/description and it had an horrible smell, so I had to return it. I am still waiting for its refund. I paid the shipping charges both ways (~$30). Item #2, I am still waiting for its shipping information after 5 days of its purchase.

So far I am not thrilled with my experience with them.
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There needs to be some improvement especially in the "sizing & description" of the merchandise posted on TRR..
I'm sure there have been many complaints about this & there is always room for improvement. I'm convinced
that they have employees that are not trained properly & probably have to get a certain amount of listings posted
per day & thus so many errors. If there is a smell detected, it just seems oblivious to these listers & gets listed anyway!!

I have also made purchases where the clothes have not been cleaned by the consignor which according to TRR
customer services reps is required.. but this also gets overlooked..
 
#930
I have had yet another undesirable experience with TRR and am wondering when enough is enough for me lol.

I had something shipped to my apartment which has been having issues with the entry/buzzer system. FedEx won't leave the package on my doorstop, which is a great thing but the issue is having the package rerouted. The only way to do this is to contact TRR and having them approve the switch. I could be wrong, but I don't recall any other retailer I've dealt with that has these kind of restrictions in place (I've been allowed to pick up at local FedEx locations). Why they make it so difficult for their customers is beyond me.
 
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