A few hours ago while doing a search I noticed that there was suddenly a dropdown option on my search window for "search The Real Real for" what I was searching. It's gone at the moment but I emailed them to see if this was something new they're doing -- and to tell them if it is, I don't like it one bit. Has anyone else noticed anything like this?
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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I must say, I have had really good luck with items I purchased. Only one was not as described - and they took it back immediately. The other items were brand new or very lightly used.
I am out of $$, so I am finished shopping. But, I do scroll through everyday to see any new items.
I am out of $$, so I am finished shopping. But, I do scroll through everyday to see any new items.
I have purchased 3 David Yurman items on the RealReal. Two have been authentic. The one I received about two weeks ago was a fake. I sent it back and received a refund with no problem. It seems their customer service is better now than it was when some of these comments were posted a while ago. It is troublesome, though, that the company claims that all jewelry items go through official inspection by a certified gemologist. The color of the piece was off, the weight was light, and the stamp had flaws. Compared to the same necklace in a different color that is authentic, this piece was so obviously a fake that I can't believe it would pass any inspection. Purchase from the RealReal only if you know the brand you are purchasing fairly well to decide if what you receive is authentic. I would never take a chance with "final sale" items on the site, though.
I agree. I did have to have some Balenciaga handbags authenticated here. The leather was not as soft and smooshy as my other Bals. But, they came back as authentic. And they were in brand new condition.
I am very pleased with the items I purchased - except for one.
i recently bought one item but returned it as its not as described...the item is still in the midst of going back to TRR, but the fedex status is Clearance Delay. anyone has similar experience? it suppose to be estimated arrived on 13 june at TRR but now is pending.
Ladies I need help! My package back to TRR stated "returned to shipper" may I know anyone encountered this problem? I have returned a item which is not as described and they provided me with shipping label and I used back the same box to ship the item back. I was expecting the item to reach TRR but now the status is returned to shipper?
Did you get an RMA? I don't know if this would be the issue, but I know the company had to approve the return and issue a return number. You can always call them. Customer service is good.
Thanks for your reply! I love all your purchases from TRR.
I have solved the "mystery" by checking with the shipping company. They clarified that the package did not get proper clearance at one transit so they are sending it back to get clearance before continue the process.
As much as I love throwing my money at TRR, I wanted to share an experience I recently had with a return. I was sold a questionably authentic item with a fake authenticity card (TRR owned up to this). My account indicates they have received the return more than a week ago, and they still refuse to refund my cc (and this is for a very large purchase). The message I continued to receive from customer service is returns is either gone home for the day, or they will refund "by the end of the day." It has been beyond painful working with them, and this is the last straw for me. Just a warning if you are considering making a large purchase with them, heads up that a return will be a battle.
At this point in time since you are 'getting the runaround" I'd file a dispute with my cc (hopefully that is how you funded your purchased)
You have the e-mails of communication back & forth, so once your cc sees all that, you should not have a problem getting your refund.
Customer service really su**s, with that kind of response.
You have the e-mails of communication back & forth, so once your cc sees all that, you should not have a problem getting your refund.
Customer service really su**s, with that kind of response.
I wish I had found this thread before, because I just sent them several items for consignment. I will share my experience as soon as I hear from them.
I bought this bag under impulse. AND I'm having an anxiety and feeling so worrisome whether or not what i bought is real or not? I read so many bad reviews after about the real real website. I'm quite new to this whole luxury thing. I was so excited to see a vintage chanel piece that i could afford so I went ahead and took the plunge >__< but i have this feeling I made a mistake without doing as much research. Can anyone help authenticate this???
Don't panic!
I have bought authentic Hermès from TheRealReal more than once. They may make a mistake here or there (and I think their knowledge of products can be a bit lacking) but I am sure, with their level of financial backing, they would make good if your item were counterfeit. This is a HUGELY funded company that can't afford to make these mistakes.
If you have serious doubts, consult a professional Chanel authenticator - they are not expensive, and their opinion will be valued by TRR.
There is also a Chanel authentication thread, which you could try as a start, but I am wholly unfamiliar with its rules.
Either way, please don't freak, you have multiple protections especially if you paid by a good credit card
I have bought authentic Hermès from TheRealReal more than once. They may make a mistake here or there (and I think their knowledge of products can be a bit lacking) but I am sure, with their level of financial backing, they would make good if your item were counterfeit. This is a HUGELY funded company that can't afford to make these mistakes.
If you have serious doubts, consult a professional Chanel authenticator - they are not expensive, and their opinion will be valued by TRR.
There is also a Chanel authentication thread, which you could try as a start, but I am wholly unfamiliar with its rules.
Either way, please don't freak, you have multiple protections especially if you paid by a good credit card
I think this is real but please post the required info in the AT thread and we will help you.