I had them come to my house and pick up items last summer; they were beyond picky! I had new w tag items that had a literal thread snag barely seen with the human eye, and a small pindot of something-they refused to take either one. Clearly something is different when items are sent in.
Consigning/buying with The Real Real TRR
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I had them come to my house and pick up items last summer; they were beyond picky! I had new w tag items that had a literal thread snag barely seen with the human eye, and a small pindot of something-they refused to take either one. Clearly something is different when items are sent in.
Yes, I think they're more flexible with stuff they got through the mail too. I also think they don't look at their returned items well as some were clearly off from their description, which might have been the original status when they first listed these??
Has anyone had any issues with bags rated "excellent"? After reading all of these comments (and being unsatisfied with the photos on TRR), I've decided it's too risky to buy any bags rated "very good" given that they're final sale.
On other note, I've had good luck with buying shoes from TRR. I find the shoe photos/descriptions to be pretty accurate (although they still could provide more photos IMO).
On other note, I've had good luck with buying shoes from TRR. I find the shoe photos/descriptions to be pretty accurate (although they still could provide more photos IMO).
That's weird. My experience has kind of been the opposite. The bags I've bought have been in good shape for the most part but almost every pair of shoes I've bought from them has had more wear than described (sometimes a LOT more) and shown in the pics. Go figure.
I have purchased bags and have been able to return two for refunds due to cigarette smell and worse condition then described, even though they were marked Final Sale.
Write a letter but do it AFTER the dispute you should file with the c.c. company.
Use the contact information from the whois lookup.
http://www.whois.com/whois/therealreal.com
Registrant Name: J L Wainwright
Registrant Organization: The RealReal
Registrant Street: 1550 Tiburon Blvd
Registrant Street: Suite G633
Registrant City: Tiburon
Registrant State/Province: California
Registrant Postal Code: 94920
Registrant Country: US
Registrant Phone: +1.4157891790
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email:
Registry Admin ID: Not Available From Registry
Admin Name: Julie Wainwright
Admin Organization: SmartNow.com
Admin Street: 126 Madrona Avenue
Admin City: Belvedere
Admin State/Province: California
Admin Postal Code: 94920
Admin Country: US
Admin Phone: +1.4157891962
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email:
Will do!!Neospecies, the phone contact numbers that were posted are
NOT IN WORKING ORDER!!
415.789.1790 or 415.789.1962
so your best bet may be going through your cc and/or contactng
corporate via e-mail
NOT IN WORKING ORDER!!
415.789.1790 or 415.789.1962
so your best bet may be going through your cc and/or contactng
corporate via e-mail
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If you can't get any satisfaction from the company, another option is the BBB.
http://www.bbb.org/greater-san-fran...eal-com-in-san-francisco-ca-460621/complaints
If they sent you a defective item, they should reimburse your shipping both ways.
I'm hoping filing with my CC will do it, I have pics to back up my claims/case.
I filed with BBB once for something much bigger (trucking delivering company) and it took months. But at least it stays on their file that this company has had case against them. I haven't checked on BBB but I wouldn't be surprised if they already have so many complaints on them
.I'm hoping filing with my CC will do it, I have pics to back up my claims/case.
I filed with BBB once for something much bigger (trucking delivering company) and it took months. But at least it stays on their file that this company has had case against them. I haven't checked on BBB but I wouldn't be surprised if they already have so many complaints on them
Your credit card chargeback should get their attention..
Let us know how you make out
just got my both ways shipping cost refund, the problem resolved. thank you for your support.
I should say that this time there customer service is over my expectation, fast and efficient, I'm happy and decide to stay as their consignor and will continue to purchase. this platform fits my buying and selling habit.