Consigning/buying with The Real Real TRR

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#856
This is a place I only send my hard to move items. There is no way I'd send a high end bag or nice piece of jewelry here. I swear every time I look, the prices keep climbing.
 
#857
I was bidding on an item at Ebay, but lost out. A week later it popped up on theRealReal. This happened now quite a few times and somehow it bothers me, because there is no way they can verify the authenticity of items that they buy from private individuals on Ebay and I doubt they would refrain it from posting on their website in case it is not authentic.
 
#858
expatliz said:
I was bidding on an item at Ebay, but lost out. A week later it popped up on theRealReal. This happened now quite a few times and somehow it bothers me, because there is no way they can verify the authenticity of items that they buy from private individuals on Ebay and I doubt they would refrain it from posting on their website in case it is not authentic.
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I don't think they buy from Ebay.
 
#859
tickedoffchick said:
Do you have any idea how much it would cost to have actual models pose with each item? Or even photograph on mannequins? Which they have to do with the clothes. Probably trying to save time too. All online websites use Photoshop to at least some extent -- the major retailers often use it, for example, to show different colors of an item (never mind tinkering with the model's body etc). I agree that some of the RealReal photos are comically bad - someone makes a wrong selection and a baguette looks like a suitcase - but I just look elsewhere online for reference photos.
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I understand what you're saying but Farfetch has invested hundreds of thousands into a styling kit and utilizes models to sell their items. Other luxury brands use models. Even if they use mannequins they should at least shoot on the mannequin but, they're piecing it together via photoshop. Yes, the industry does use photoshop in some way but not to this extent. At the end of the day, they will likely get more returns rather than just shooting on a model/mannequin due to their sloppy work.
 
#861
You know that line from Brokeback Mountain 'I wish I could quit you'. That's my relationship w the real real. I just bought another handbag from them. Ahhhhh! Why do I do this?! Of course now I'm stressing about the condition and authenticity. I need a support group. Haha
 
#862
Adaniels729 said:
You know that line from Brokeback Mountain 'I wish I could quit you'. That's my relationship w the real real. I just bought another handbag from them. Ahhhhh! Why do I do this?! Of course now I'm stressing about the condition and authenticity. I need a support group. Haha
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I have recently bought my first purchase from them and I am praying hard about the conditon because the comment indicated "very good. Minor wear and scratches at exterior." I can't really see properly of the bottom of the bag due to their pictures and it's a sale item. :X I also need a support group too.
 
#863
seagullz said:
I have recently bought my first purchase from them and I am praying hard about the conditon because the comment indicated "very good. Minor wear and scratches at exterior." I can't really see properly of the bottom of the bag due to their pictures and it's a sale item. :X I also need a support group too.
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Very good according to the customer service will show "wear"

You are between a rock & a hard place, should that bag show more
wear than you might be prepared for & all bags are final sale.

Hope you won't be disappointed!!
 
#864
hotshot said:
Very good according to the customer service will show "wear"

You are between a rock & a hard place, should that bag show more
wear than you might be prepared for & all bags are final sale.

Hope you won't be disappointed!!
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Thanks, but i am mentally prepared that i have to fix the bag or something if so...:nogood:
 
#865
I received my Chanel clutch 10 days ago, love the bag, the problem is: they send me the wrong authenticity card, the # on the card doesn't match the serial # in the bag, I contacted the customer service by email and called them, they told me to wait until the warehouse search for the right card, I didn't receive any responds, 5 days later, I called again, the lady who pick up the phone told me that there's NO way they will find it since there're so many items and cards, I was so surprise that how come the card isn't stay with the item when they receive from the consignor? or the item came with the wrong card that they didn't find out when they receive the item. how mess and confuse their warehouse is. I have to end up return the bag even I love the bag, without the right authenticity card, the value is not the same. and I have to pay for the return cost, back and forth, I lost almost $30.00 on shipping for NOthing. even worst, this is the second time happen to me, the first time was last year, I purchased a Chanel bag, there're 2 authenticity cards came with the bag, one of them is the right one, I email them and ask if they want me to send the wrong card back to them? NO one respond, I guess they don't care, they'll still sell the one without the card.OH well, I'm very disappointed about how they handle the merchandises and their quality control system is so unprofessional. I'm getting sick and tire for their customer service and the leadership.
 
#866
x2tg89 said:
I received my Chanel clutch 10 days ago, love the bag, the problem is: they send me the wrong authenticity card, the # on the card doesn't match the serial # in the bag, I contacted the customer service by email and called them, they told me to wait until the warehouse search for the right card, I didn't receive any responds, 5 days later, I called again, the lady who pick up the phone told me that there's NO way they will find it since there're so many items and cards, I was so surprise that how come the card isn't stay with the item when they receive from the consignor? or the item came with the wrong card that they didn't find out when they receive the item. how mess and confuse their warehouse is. I have to end up return the bag even I love the bag, without the right authenticity card, the value is not the same. and I have to pay for the return cost, back and forth, I lost almost $30.00 on shipping for NOthing. even worst, this is the second time happen to me, the first time was last year, I purchased a Chanel bag, there're 2 authenticity cards came with the bag, one of them is the right one, I email them and ask if they want me to send the wrong card back to them? NO one respond, I guess they don't care, they'll still sell the one without the card.OH well, I'm very disappointed about how they handle the merchandises and their quality control system is so unprofessional. I'm getting sick and tire for their customer service and the leadership.
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Join the bandwagon... this is just way beyond being acceptable..

TRR is getting very sloppy now & the response from customer service, also
unacceptable...
 
#867
x2tg89 said:
I received my Chanel clutch 10 days ago, love the bag, the problem is: they send me the wrong authenticity card, the # on the card doesn't match the serial # in the bag, I contacted the customer service by email and called them, they told me to wait until the warehouse search for the right card, I didn't receive any responds, 5 days later, I called again, the lady who pick up the phone told me that there's NO way they will find it since there're so many items and cards, I was so surprise that how come the card isn't stay with the item when they receive from the consignor? or the item came with the wrong card that they didn't find out when they receive the item. how mess and confuse their warehouse is. I have to end up return the bag even I love the bag, without the right authenticity card, the value is not the same. and I have to pay for the return cost, back and forth, I lost almost $30.00 on shipping for NOthing. even worst, this is the second time happen to me, the first time was last year, I purchased a Chanel bag, there're 2 authenticity cards came with the bag, one of them is the right one, I email them and ask if they want me to send the wrong card back to them? NO one respond, I guess they don't care, they'll still sell the one without the card.OH well, I'm very disappointed about how they handle the merchandises and their quality control system is so unprofessional. I'm getting sick and tire for their customer service and the leadership.
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Wow that's really bad. They refunded my shipping when I had to send something back due to their error.
 
#869
I just have no patient to comb through their listings anymore. Just not worth it. I received quite a few not as described items already, stuff came with stains or holes - and I definitely zoomed in on their pictures and they weren't there. My last straw was when I got an Isabel Marant top and it has stains and bleedings of the red into white by the neck. They wouldn't credit my return shipping nor the original shipping cost, claiming the hairs will cover it so they consider it wearable. Um, I have short hair, how is that wearable?
 
#870
Neospecies said:
I just have no patient to comb through their listings anymore. Just not worth it. I received quite a few not as described items already, stuff came with stains or holes - and I definitely zoomed in on their pictures and they weren't there. My last straw was when I got an Isabel Marant top and it has stains and bleedings of the red into white by the neck. They wouldn't credit my return shipping nor the original shipping cost, claiming the hairs will cover it so they consider it wearable. Um, I have short hair, how is that wearable?
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What an insulting & outrageous explanation!!

That comment alone deserves a letter to corporate,IMO...

I have news for you I'd contest that charge on principle alone
for the shipping fees... & hoping you got the cs rep's name...
 
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