There are two bags on there that are fake. I sent them an email last week but they didn't respond and they are still for sale. SMH.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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I just quit my first look subscription since I noticed they increased it to $10. I'm also annoyed that you have to pay for and ship your own returns now. They used to give u a prepaid label and charge $8. Going to the post office, waiting in line, and not knowing how much the return shipping will be is just too much hassle. .... Now someone mentioned that they have fakes listed. Yikes! No more real real for me!
Did this just change? I returned something about a month ago and used the label...
I think so. Until last week I haven't tried to returned anything since Feb/early March, so it switched sometime between then and now. I just had my first experience w it late last week and was going to return another item this week but decided to keep it rather than spend the time at the post office. Maybe that's part of their plan haha!
That's not good. I ordered a few bags recently. I guess I will authenticate them when I receive them.
Until about a year ago, RR used to show photo of the bottom of a bag, usually that part would have the most wear. No more and it's the most frustrating part because in their condition description they inevitably mention something about wear but you can't see what they're taking about!! On iPad app you can't zoom in anymore, only the enlarged pic shows up which while is ok it's not a substitute for zooming. And their interior shot of the bag is always crappy cuz they focus too close and you just get a black blob instead of a decent well lit of what the interior looks like.
Slowly but surely RR is implementing deliberate subtle changes to make bags harder to analyze prior to purchase and then slam the final sale policy to jam buyers. There're alternatives when it comes to buying pre loved bags, not unless it's a steal or in brand new condition it's not worth it anymore at RR
Slowly but surely RR is implementing deliberate subtle changes to make bags harder to analyze prior to purchase and then slam the final sale policy to jam buyers. There're alternatives when it comes to buying pre loved bags, not unless it's a steal or in brand new condition it's not worth it anymore at RR
I went to TRR to look at Jimmy Choo bags and I realized that all their modeling pictures are horribly photoshopped. They can't afford to take actual pictures of the bags on the models or mannequins that they have to subject to using photoshop to "create" the modeling pictures? Talk about lazy!
One of the bags I bought from them was horribly scratched and dented. This did not show in the photos. I sent them photos from every angle and they sent an RMA number to me. The purse was not "lightly used".
You are right about the photoshopped pictures!
Do you have any idea how much it would cost to have actual models pose with each item? Or even photograph on mannequins? Which they have to do with the clothes. Probably trying to save time too. All online websites use Photoshop to at least some extent -- the major retailers often use it, for example, to show different colors of an item (never mind tinkering with the model's body etc). I agree that some of the RealReal photos are comically bad - someone makes a wrong selection and a baguette looks like a suitcase - but I just look elsewhere online for reference photos.
When bags are "listed as final sale" the pictures & description need to be detailed
clearly & accurately which TRR seems to fall short on doing.
They don't have to be on a mannequin or use an actual model, they can be lined up
on a table & photographed. Bags with shoulder straps can be put on a hook
on a wall. TRR sells expensive bags, they should take the time & do it right.
Even if a department store uses photoshop, the opportunity to return a
bag for a refund can be done, but not at TRR.
Clothes, shoes, bags etc for the most part are not described accurately,
many items have stains, spots & smells. It appears their staff is not
well trained in inspecting merchandise & not well trained in writing clear
accurate descriptions either. And their customer service is also on
overload in addition to waiting a week to get a refund because they get
so many returns.
TRR is getting careless at the expense of a buyer, IMO
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So far I've only had one item that I purchased that I was disappointed in and unfortunately it was a Rebecca Minkoff purse which cannot be returned. I've had pretty good luck so far-they do have some of the best deals around-as long as you're a buyer. I feel bad for the consignors because they're not really getting their money's worth as another poster has said.