Consigning/buying with The Real Real TRR

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#811
Thandie said:
Can someone please explain to me why all clothing from TheRealReal comes with such a strong, horrible odor.

That really is my only problem with them. I only buy clothing I can launder because I have found that dry cleaning does not get rid of the smell. Just got a lovely top today but my pleasure is ruined because of the strong odor emanating from this top and it is a dry-clean only top. All the clothing I have ever bought comes with the same smell and I was just thinking wouldn't it be wonderful if the company would do something about this? I hope they read this and address it.
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I don't think it's only clothing.... I bought a speedy from them and it reeked of a smell I could only describe as chain smoking skunk. I didn't bother returning because of the high duty as well as broker fees I had to pay.....

I wouldn't recommend TRR....
 
#814
Thandie said:
Can someone please explain to me why all clothing from TheRealReal comes with such a strong, horrible odor.

That really is my only problem with them. I only buy clothing I can launder because I have found that dry cleaning does not get rid of the smell. Just got a lovely top today but my pleasure is ruined because of the strong odor emanating from this top and it is a dry-clean only top. All the clothing I have ever bought comes with the same smell and I was just thinking wouldn't it be wonderful if the company would do something about this? I hope they read this and address it.
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I purchased several articles of clothing that I recently received and noticed the same. It's an over-powering chemical type smell. I've laundered it twice now and it's still as strong as when I first received it.
 
#815
Recently had an experience with TRR after swearing off not buying another item.

So,I saw a beautiful satin evening coat "marked PRISTINE w/original store tags"
so, I decided to once again take the plunge & be open minded that the coat perhaps
would be indeed "PRISTINE".. well, not only was it not pristine,but it was altered &
the material was cut off from the alteration, put it the pocket & to boot, the
alteration was so sloppily done! Doesn't anyone fromTRR "inspect any item before
they photo & list!!

I just sent it back & I'm done now... If they can't find qualified employees to
inspect the merchandise from consignors to be free of stains,odors & to make sure that sizing that is correct, etc
TRR doesn't deserve my business..

Many want to give TRR a shot time after time, but after comments shared with client services about
smells, condition & sizing, if TRR doesn't care, why should I continue to support a business that has
no regard for correcting some major issues?
 
#816
On a positive note: I purchased a tote bag that was described as "good" with the usual notes of wear inside and outside. Well, no signs of wear anywhere and the inside still has that new leather smell (the outside is canvas). I was really happy with this purchase.
 
#817
hotshot said:
Recently had an experience with TRR after swearing off not buying another item.

So,I saw a beautiful satin evening coat "marked PRISTINE w/original store tags"
so, I decided to once again take the plunge & be open minded that the coat perhaps
would be indeed "PRISTINE".. well, not only was it not pristine,but it was altered &
the material was cut off from the alteration, put it the pocket & to boot, the
alteration was so sloppily done! Doesn't anyone fromTRR "inspect any item before
they photo & list!!

I just sent it back & I'm done now... If they can't find qualified employees to
inspect the merchandise from consignors to be free of stains,odors & to make sure that sizing that is correct, etc
TRR doesn't deserve my business..

Many want to give TRR a shot time after time, but after comments shared with client services about
smells, condition & sizing, if TRR doesn't care, why should I continue to support a business that has
no regard for correcting some major issues?
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I thank you for this post, I had 'your' coat on my waitlist and it became available again. I for sure will not buy it now.
 
#818
jorton said:
Why and how long do they keep up items that are "sold out" it just annoys me! Why keep it listed?

also do they update inventory daily? I'm looking for a specific brand but all the items are "sold out" and I never see new stuff!
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I think it's to let you know what you missed and possibly make you want to check more often so you don't miss out on something good again.

Worked on me, ;-)

Also, I've noticed the customer service isn't nearly as upbeat and helpful as in the past. One rep, whose voice I recognized from helping me with a return a year or so ago, was sounding...disgruntled, when I made my most recent return. I think it's because they're getting a lot more returns, I really do. I know they must because I see things as "sold" then show back up listed a couple of weeks later.

There are problems. BUT it is occasionally possible to get a steal of a deal or to get a great piece you missed out on or didn't go for the first time around. I got a pair of shoes recently like that. But, and I've written this before here, you HAVE to know your prices.

For instance, I find it insulting they sell Givenchy pieces at maybe 30 percent off retail in many cases. I mean, I don't blame them. If someone wants to pay near full price for a pre-worn piece that, frankly, screams "I'm two seasons old! And I look it!" then, they should charge that. But I just shake my head.

Still, I have got incredible pieces for insanely low prices. Which is my reason for still using the site.
 
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#819
BeautyAddict58 said:
Next time they may want to remove the price these shoes sold for in the thrift?

Henry Beguelin Embossed Pumps 7 37 - the soles are marked 9.99, TRR is selling for $110.
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I don't know if this is necessarily true. I've often disagreed with resale buyers over the same exact point. What a person paid for an item is immaterial to its value. Most vintage Chanel is 3x its cost new.
 
#820
As someone who has resold shoes purchased at thrifts, my issue is with not removing the original price markings from the soles. Yes, Sharpie marks can be hard to remove but still. So my problem is not with the mark-up it is with the big 9.99 mark on the sole (just to make it clear, I would have the same issue with any price mark on the sole).
 
#821
BeautyAddict58 said:
As someone who has resold shoes purchased at thrifts, my issue is with not removing the original price markings from the soles. Yes, Sharpie marks can be hard to remove but still. So my problem is not with the mark-up it is with the big 9.99 mark on the sole (just to make it clear, I would have the same issue with any price mark on the sole).
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Yes I agree, it looks tacky IMO. Considering the way TRR has positioned themselves they should not even take these items under consignment but, considering they're a VC backed venture they'll take just about anything if they think it can sell. Case in point, their new kids clothes section.
 
#825
Nikki_ said:
I noticed the 15% discount as of yesterday, in place of the usual 20%.

Did you see up-thread that "First Look Members" are now charged $10 instead of $5.00?
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Yes I am a first look member and they emailed me to let me know I will be charged the $10 fee instead of $5. Not much of a warning.

Considering they just received a large amount of funding I am not thrilled with these new changes. Lower discount plus higher fees for longer-term members is a disappointment.
 
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