Consigning/buying with The Real Real TRR

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#781
CaviarChanel said:
Any of the items I have bought take weeks to get as they are on the other coast. By the time I get them, my time limit is nearly up to return and I need to call CS to get an exception.
Ditto, I agree. I am in the same area as you are and out of the few times I bought, it took more than a week despite their claim 3-5 business days. Never did anything arrive within 3 days. TRR should remove and change their wordings. { Whoever from TRR reading this put in your report please }
Click to expand...
In TRR's defense, I don't know how you can hold them responsible for the post office's speed of delivery.

If they're using priority mail and shipping within whatever timeframe they claim to ship, they've done what they can. In fact it's USPS who states priority mail is 2-day so TRR is allowing an extra 1-3 days for it to get there.

If you don't like the estimates, it's USPS you need to speak to! (The following is a screenshot for an item going from east coast to west coach though it doesn't matter because the post office claims all priority is 2-day.)
 

Attachments

  • Screen Shot 2016-04-13 at 3.41.00 PM.png
    Screen Shot 2016-04-13 at 3.41.00 PM.png
    64.7 KB · Views: 320
#782
BeenBurned said:
In TRR's defense, I don't know how you can hold them responsible for the post office's speed of delivery.

If they're using priority mail and shipping within whatever timeframe they claim to ship, they've done what they can. In fact it's USPS who states priority mail is 2-day so TRR is allowing an extra 1-3 days for it to get there.

If you don't like the estimates, it's USPS you need to speak to! (The following is a screenshot for an item going from east coast to west coach though it doesn't matter because the post office claims all priority is 2-day.)
Click to expand...

They use FedEx Home Delivery.

If I purchase something that is coming from their NJ warehouse, it'll usually take 2-3 days to receive after they ship it. Now, if it's something coming from their SF warehouse, we're talking well over a week to receive.
 
#784
BeenBurned said:
Ah, thanks.
Click to expand...

Now returns are the real nightmare.

I've had to make several returns due to errors on their listings. They'll send you a pre-paid shipping label. You drop your package off at your local USPS and a shipping company by the name of Newgistics will pick it up from there.

That usually takes at least 2 weeks to ship from my location to the NJ warehouse and then one has to wait for the item to be checked in.

I once had to wait a month to receive a refund!
 
#786
Nikki_ said:
They use FedEx Home Delivery.

If I purchase something that is coming from their NJ warehouse, it'll usually take 2-3 days to receive after they ship it. Now, if it's something coming from their SF warehouse, we're talking well over a week to receive.
Click to expand...

gail13 said:
The average delivery to me takes 2 weeks to arrive, and yes that is by Fed Ex.
Click to expand...
Then TRR should change the delivery time on their site.

I don't use Fedex often because I find it expensive (especially for air but even ground) and slow. But the few times I've used them for ground service, they tell me an estimated delivery date which has always been the exact day of the estimate. And it's never been 2-3 days; usually 5-7.
 
#787
BeenBurned said:
Then TRR should change the delivery time on their site.

I don't use Fedex often because I find it expensive (especially for air but even ground) and slow. But the few times I've used them for ground service, they tell me an estimated delivery date which has always been the exact day of the estimate. And it's never been 2-3 days; usually 5-7.
Click to expand...

Exactly, I think that's what most here are complaining about. Their site states a 3-5 (business day) delivery time frame.

Their site also states that the arrival time is based from the date your order was placed, which is a tad misleading. There have been several occasions where I had to call CS several days after placing an order asking why it hasn't shipped yet.
 
#788
nikki_ said:
exactly, i think that's what most here are complaining about. Their site states a 3-5 (business day) delivery time frame.

Their site also states that the arrival time is based from the date your order was placed, which is a tad misleading. There have been several occasions where i had to call cs several days after placing an order asking why it hasn't shipped yet.
Click to expand...

😀👍
 
#791
They have GOT to do something about their descriptions. It seems like the person writing the description is only seeing the item on a poorly-calibrated computer display, especially when it comes to color, and not in person.
 
#792
I had very bad experience with them. I register on trr couple of days ago, I couldn't place my order from there website. And a message jumped out several times, like I need upgrade to platinum membership. I guessed the price was just for platinum members , so i upgraded, but still the same, I couldn't place order. Their customer service just work from 8-5pst on workdays,so I have sent them an email. And I got reply after three days: sorry we couldn't cancel your membership. .z
 
#793
I have used them a lot to sell, but I think I got a pair of counterfeit louboutins from them. I can't remember the style now, but when I reached out to them via email, there was no answer. Luckily I was able to return them, so I did. But, now I am very wary of our purchasing from them.
 
#795
Their first look membership is now $10?? Another sign of trouble in my opinion. If they read this, my suggestions: 1. respect your first look members by releasing new items on flash sales, not here and there anytime you want (I know it happens) 2. Give better description with more pictures and details on flaws 3. Don't get greedy with pricing (hint: Hermes scarves) 4. No hassle return, faster shipping. Thanks!
 
You must log in or register to reply here.
Top