Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Their price of Hermes scarves are ridiculously expensive now, maybe new person in charge. Not good move considering they don't list damages in details and they don't have enough pictures, three at max, nothing compared to ebay or other sites. Pictures are blurry, too. With lower older price, you might want to take a risk, but at this new level, ridiculous.
TRR receives so much merchandise on a daily basis & sadly speaking
their "team " is not trained IMO properly to photo & disclose details.
They do a sloppy job & thus many of us are so disappointed when we
receive items.
And the pricing seems to be all over the board..
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I will also add, that many of the clothing items are not sized properly which
is misleading in addition to smells/scents that are less than desireable
is misleading in addition to smells/scents that are less than desireable
Hermes scarves are ridiculously expensive = I noticed too and these scarves remain unsold after "first look" members had looked at them .. It is no longer a bargain hunting for scarf lovers. :green grin: In the past, one could get by with mistakes e.g. wrong title or wrong size but not anymore if the prices are high. It is not worth the risk/hassle.
Exactly. With the higher new pricing we deserve at least 10 clear pictures, accurate description of condition and of each and every flaw.
For a couple of years I have been an avid buyer from the realreal, I posted positive experiences in the first page of the thread. But lately the realreal is all disappointment. NOTE, I AM CANADIAN, our loonie is lower, and we pay heavy duties to import, but taking all that into account, note what happened to me:
Bought a concord watch, decided to contact the company (Movado in Canada) to get an extra link for the bracelet, and the repair shop found that the watch was damaged by the tune 250$, mind you the watch came with the realreal inspection certificate; finally they took it back, but only after a lot of grief got my money back (they wanted to give me credit) - I did not get: duties, taxes, shipping, 2 ways. A total loss
In the same purchase I bought a pair of Manolo's pumps, they arrived with a rip on the heel, took pics, sent it, again after negotiation, they gave me 20$ credit, for my troubles!!!! needless to say these pumps are doomed .For a while I did not buy for them, but recently, this week, I bought a David Yurman ring, 2 days after my purchase , an identical ring was 25% off, the duties charged were 200$ (so i did not accept the package). You will think that is unrelated to the seller, but no, because they use fedex and DHL to ship so when the item arrive, the buyer has to pay 15$ more on top of the 35$ shipping they already charged.
Unlikely I be buying with the therealreal again.
I hope my experience is useful
Bought a concord watch, decided to contact the company (Movado in Canada) to get an extra link for the bracelet, and the repair shop found that the watch was damaged by the tune 250$, mind you the watch came with the realreal inspection certificate; finally they took it back, but only after a lot of grief got my money back (they wanted to give me credit) - I did not get: duties, taxes, shipping, 2 ways. A total loss
In the same purchase I bought a pair of Manolo's pumps, they arrived with a rip on the heel, took pics, sent it, again after negotiation, they gave me 20$ credit, for my troubles!!!! needless to say these pumps are doomed .For a while I did not buy for them, but recently, this week, I bought a David Yurman ring, 2 days after my purchase , an identical ring was 25% off, the duties charged were 200$ (so i did not accept the package). You will think that is unrelated to the seller, but no, because they use fedex and DHL to ship so when the item arrive, the buyer has to pay 15$ more on top of the 35$ shipping they already charged.
Unlikely I be buying with the therealreal again.
I hope my experience is useful
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.. About their "wait list" notifications - Don't waste your time on trying to input your list
"Never miss out on must-have items again. Add sold-out favorites to your Wait List to receive email notifications when the same item or something similar becomes available again. … "
I never ever receive any email notifications even though I can clearly see the item I was interested in was listed on TRR website.
"Never miss out on must-have items again. Add sold-out favorites to your Wait List to receive email notifications when the same item or something similar becomes available again. … "
I never ever receive any email notifications even though I can clearly see the item I was interested in was listed on TRR website.
Yup, I do not recommend TRR to buyers outside the US. Return is a hassle, you'll lose big money because you pay 35% duties+taxes upfront to DHL, then when you get bad item (not as described) you'll lose that money plus return shipping. No way...
Yes, I second that, I paid 35% more(and my country imposes a 5% tax) when the goods arrived to me, because they use DHL for International shipping and DHL is the worst (at least in my country). I am talking 50 dollar adminitration fee here, 50 dollar paperwork fee there, 50 dollar wherever they can file it.
When I complained, DHL told me that they pay these fees to ' tax brokers', which utterly ridiculous because the tax has been set in stone for years amd I would expect a lower rate if a middlemen would intervene on my behalf.
Also what truly grates me is that you see items reposted after months ( so I assume they are worn by the previous buyer) but the descriptions and price remain the same.
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Can someone please explain to me why all clothing from TheRealReal comes with such a strong, horrible odor.
That really is my only problem with them. I only buy clothing I can launder because I have found that dry cleaning does not get rid of the smell. Just got a lovely top today but my pleasure is ruined because of the strong odor emanating from this top and it is a dry-clean only top. All the clothing I have ever bought comes with the same smell and I was just thinking wouldn't it be wonderful if the company would do something about this? I hope they read this and address it.
That really is my only problem with them. I only buy clothing I can launder because I have found that dry cleaning does not get rid of the smell. Just got a lovely top today but my pleasure is ruined because of the strong odor emanating from this top and it is a dry-clean only top. All the clothing I have ever bought comes with the same smell and I was just thinking wouldn't it be wonderful if the company would do something about this? I hope they read this and address it.
Thats bad.
I've bought only 1 clothing from TRR and it was New with Tags. Hence I guess, it didnt have any odour.
Try Google on tips to clean Dry wash clothes at home. You'll find some help there.
Thats bad.
I've bought only 1 clothing from TRR and it was New with Tags. Hence I guess, it didnt have any odour.
Try Google on tips to clean Dry wash clothes at home. You'll find some help there.
Thanks. In my experience though, even the NWT items have come with the same smell. I'm guessing it has to do with how they store the clothes in their warehouse.