Hi, just curious what did you buy that you found it to be fake? I think it will be helpful to others, like me who is on the fence wondering if I should shop on their website .. And I agree it is so easy to shop with Yoogi's
Consigning/buying with The Real Real TRR
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Hi, just curious what did you buy that you found it to be fake? I think it will be helpful to others, like me who is on the fence wondering if I should shop on their website .. And I agree it is so easy to shop with Yoogi's
The pm was a "contact name". It was meant for Rambunctious to see if
her issue could be expedited by a customer service rep that had helped me.
That is so weird that they would not take back the bag. I have sent a lot of stuff there, including handbags that were of course authentic and they allowed 2 returns. So my guess is that you just need to keep calling and asking for someone higher up than the previous people you have spoken to.
It would be useful to know the names of the most helpful customer service reps.
I remember "Anthony" being mentioned earlier in the thread.
They have lots of business competitors. So, to be fair, I think if someone accuses TRR of selling fake, please attach pictures as proof, so we can learn and be well informed too.
Not leather? Pictures?
Eric was fantastic in my purchase of a pricey Hermès bag. I felt comfortable with the no return policy in that case and the bag was lovely. That said, I would only buy from them now for a very hard to find item WITH a great rep helping.
In their defense, many seller use the same pictures for the same item in different sizes. Since both are NWT, condition issues aren't a concern. (Macy's and other department stores show a stock photo for items available in multiple sizes.)
I have bought (never sold, luckily seeing all your issues with them) and I must say that I usually only buy when things are 30-60% off. In my opinion their descriptions and measurements ( I bought a Chanel size 34 jacket that they did not bother to measure properly, the previous owner had it sized up two sizes) are way off, but I don't mind bringing it to the tailor when I get a real good deal. I generally will tailor most of clothing anyway. I had issues where there was a massive stain on a skirt, however I bought it 3 sizes too big so my tailor was able to cut that particular piece of fabric off.
Shoes arrived in great condition, but do you homework first and inspect the pictures carefully. Bags/ jewelry I would never buy there, too many fakes on the market and hardly a guarantee that holds up when you try to resell/ ensure/ return.
When it comes to buying I would either go for NWT or lower your expectations on other items, if you think the price is fair and in line with your lower expectations then go ahead.
Just my two cents
Edit - just received a package a minute ago and while the skirt is in great condition, it smells like someone wore it at their job handling the deep fryer at McDonalds. I do not think this is professional at all, but I wont return it for this reason.
Shoes arrived in great condition, but do you homework first and inspect the pictures carefully. Bags/ jewelry I would never buy there, too many fakes on the market and hardly a guarantee that holds up when you try to resell/ ensure/ return.
When it comes to buying I would either go for NWT or lower your expectations on other items, if you think the price is fair and in line with your lower expectations then go ahead.
Just my two cents
Edit - just received a package a minute ago and while the skirt is in great condition, it smells like someone wore it at their job handling the deep fryer at McDonalds. I do not think this is professional at all, but I wont return it for this reason.
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That's completely understandable.
The issue that I've had in the past was looking at a pair of boots where the listing stated the size as a 37.5 yet the picture showed a 38. They were listed in very good condition.
I had to call to find out whether the boots were a size 37.5 (in the text of listing) or a 38 as shown in the pictures. I was told that the size in the text of the listing was accurate and not the size in the picture.
I was told at the time that they often used the same pictures when they have duplicates. I wouldn't have had an issue with this if they were NWT but that was not the case.
Needless to say, I didn't purchase them.
I have purchased several bags from TRR (PS, AW, & Balenciaga) and have never had an issue...all have been authentic and in great shape. I do study the pics very carefully looking for any flaws since even the rattiest of bags always seem to be rated as "very good".
I only bought a Rebecca Minkoff MAC bag from them. I think it only cost me $25 because they gave me $50 credit when I first signed up and they were having a 20% off. Luckily, the item is authentic and after reading all the comments here at tpf I could not get myself to buy another purse from them. I have a decent size of purse collection but not comfortable enough to authenticate purses myself. Very thankful to the tpfers for they are such a big help.
The site is a mess when it comes to descriptions, but I have found some great deals on certain pieces. Unless the description says "Pristine" I would expect a level of wear.
I consign with the site, but mainly for some extra spending cash. I don't send anything of higher value to them; regular consignment shops are a better value.
I wasn't aware that there was so much discontent with the site! I had thought it was at least better than eBay or tradesy.
I consign with the site, but mainly for some extra spending cash. I don't send anything of higher value to them; regular consignment shops are a better value.
I wasn't aware that there was so much discontent with the site! I had thought it was at least better than eBay or tradesy.
I have noticed that their pricing is all over the map. The same skirt is offered for 800, 500 and 150 dollar. As much as I enjoy that, as a seller it will be a hard pill to swallow when you see that your 2500 USD skirt sold for 110 dollars after discount. Ouch.