Consigning/buying with The Real Real TRR

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Can someone please explain to me why all clothing from TheRealReal comes with such a strong, horrible odor.

That really is my only problem with them. I only buy clothing I can launder because I have found that dry cleaning does not get rid of the smell. Just got a lovely top today but my pleasure is ruined because of the strong odor emanating from this top and it is a dry-clean only top. All the clothing I have ever bought comes with the same smell and I was just thinking wouldn't it be wonderful if the company would do something about this? I hope they read this and address it.

Thats bad. :(
I've bought only 1 clothing from TRR and it was New with Tags. Hence I guess, it didnt have any odour.
Try Google on tips to clean Dry wash clothes at home. You'll find some help there.

For sanitary reasons I think unless an item is new with tags, it should be dry cleaned etc.

Thanks. In my experience though, even the NWT items have come with the same smell. I'm guessing it has to do with how they store the clothes in their warehouse.

I clean all items purchased from TRR before wear.

I also had concerns why something NWT & described as "pristine" would
have an odor & in all liklihood it is from the way the clothes are stored
in their 2 warehouses. My understanding is that TRR requests that clothes
be cleaned that come from their consignors & don't think the staff checking
in the clothes pays too close attention to this, JMO

I chose not to buy from TRR any longer because of this issue, the clothes are not
described accurately for condition & the sizing seems to be off most of the
time.
 
Also I noticed in general their prices have gone UP; not only Hermes scarves.


I've noticed this as well, across the board. I used to buy items on a regular basis, but maybe once a month now due to the extreme price increases.

For example, I found a nice gold Tiffany piece that I quickly added to my cart. I went over to eBay and found it to be far cheaper there, even after I'd pay for an authentication to be done. If I wanted it new, Tiffany had it for slightly more.

I think that my shopping days at TRR are coming to an end.

On edit to add: I've also noticed that TRR has had several David Yurman rings that I also found over at Yoogi's Closet to be quite a bit cheaper and in better condition.
 
Last edited:
I've been noticing some of the retail pricing is way off-I'm seeing Chanel necklaces listed at twice the compare at retail price. Several pieces are only slightly less than buying new in the boutique=I'd rather have new with the box and receipt and guarantee of authenticity.
 
I've been noticing some of the retail pricing is way off-I'm seeing Chanel necklaces listed at twice the compare at retail price. Several pieces are only slightly less than buying new in the boutique=I'd rather have new with the box and receipt and guarantee of authenticity.

And many mention, receiving fakes. :nogood:
Pricing seems to be an issue even with Fashionphile. I would rather spent few more $$ and get a new one from the boutique.
 
I've been noticing some of the retail pricing is way off-I'm seeing Chanel necklaces listed at twice the compare at retail price. Several pieces are only slightly less than buying new in the boutique=I'd rather have new with the box and receipt and guarantee of authenticity.

Exactly!

I saw a pre-owned Chanel cuff listed for several hundred more than what I paid for it at Chanel.
 
Also I noticed in general their prices have gone UP; not only Hermes scarves.

I've noticed this as well, across the board. I used to buy items on a regular basis, but maybe once a month now due to the extreme price increases.

For example, I found a nice gold Tiffany piece that I quickly added to my cart. I went over to eBay and found it to be far cheaper there, even after I'd pay for an authentication to be done. If I wanted it new, Tiffany had it for slightly more.

I think that my shopping days at TRR are coming to an end.

On edit to add: I've also noticed that TRR has had several David Yurman rings that I also found over at Yoogi's Closet to be quite a bit cheaper and in better condition.

I still think somebody new in the listing department just got greedy. Their pricing is ridiculous now (I mostly follow Hermes scarves plus a few more). Just saw a piece with stain so obvious in the picture (not mentioned in the description, of course) and they think they deserve higher price than other sites. And you might get more surprises when the item arrives because of the poor listing practices. I'm just amazed by how instead of fixing their problems with listing, they increase the price. Ridiculous.
 
I still think somebody new in the listing department just got greedy. Their pricing is ridiculous now (I mostly follow Hermes scarves plus a few more). Just saw a piece with stain so obvious in the picture (not mentioned in the description, of course) and they think they deserve higher price than other sites. And you might get more surprises when the item arrives because of the poor listing practices. I'm just amazed by how instead of fixing their problems with listing, they increase the price. Ridiculous.

As of late, not sure if they're trying a new marketing strategy or what, but I've noticed that most items are not selling as quickly as before so they're having a daily 30% sale. The only problem is, who has time to go through 39+ pages of items?
 
As of late, not sure if they're trying a new marketing strategy or what, but I've noticed that most items are not selling as quickly as before so they're having a daily 30% sale. The only problem is, who has time to go through 39+ pages of items?

Agree. I think that's the reason they put more products in one page now. The layout is 4 rows instead of 3 before (120 vs 60 products per page), maybe to reduce the number of pages due to unsold products.
 
Agree. I think that's the reason they put more products in one page now. The layout is 4 rows instead of 3 before (120 vs 60 products per page), maybe to reduce the number of pages due to unsold products.

I noticed this new layout (4 rows instead of 3 with more pages) and I really don't like it. I used to be able to fly through all of their sales and now it takes quite a while to get through all of that. I end up getting bored half-way through the sale and leave now.

I've also noticed that if you were a few hours late to a sale in the past, quite a few items were already sold. That doesn't seem to be the case any more.
 
I think people are getting tired of not being able to return bags which has to be a huge $ maker for them. It is way too risky to buy and not be able to send back.

Their pricing on designer jewelry-esp Chanel is over valued and marked too high on many items. The descriptions are terrible. Any of the items I have bought take weeks to get as they are on the other coast. By the time I get them, my time limit is nearly up to return and I need to call CS to get an exception.

They have some wrinkles to work out for sure.
 
I'm glad I found this thread. TRR offered me a great price for consignment, but after reading the last few pages in this topic, I ended up sending my bag to RealDealCollection. I don't want another CoutureUSA problem where my bag will most likely sit in consignment unmoved for months. It wouldn't mind it if they offered me direct buy, but consignment? Forget it.

I did try to consign with Bag, Borrow or Steal, but they insist I send the bag to them. I would have but they take so long to inspect items. I sent them my LV Agenda a few weeks ago but I never received an email confirming they "received" it until Tuesday. If I hadn't told them about it, I don't know how much longer I have to wait. So forget it. RDC seems to be getting good reviews in the Balenciaga forum so I'll see what happens. I hate having to pay $21 to ship it to them but whatever. I just hope my bag sells directly so I can get the money right away. Crossing fingers.
 
Any of the items I have bought take weeks to get as they are on the other coast. By the time I get them, my time limit is nearly up to return and I need to call CS to get an exception.
Ditto, I agree. I am in the same area as you are and out of the few times I bought, it took more than a week despite their claim 3-5 business days. Never did anything arrive within 3 days. TRR should remove and change their wordings. { Whoever from TRR reading this put in your report please }
 
Top