Agreed!
I'm about ready to cancel my first look membership, it's just not worth it anymore.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Agreed!
I'm about ready to cancel my first look membership, it's just not worth it anymore.
Agree, raising the fee surely suggests something is really off, IMO
The descriptions, sizing, condition, shipping fees & timely refunds need to
be greatly improved.. They need more customer service reps, too
I was looking at some vintage bags today and noticed they all have exactly the same description:
Very good: moderate to light creasing throughout, light scratches on hardware, light wear...
Surely they can't all be like this. I asked about whether a bag was redyed or had color loss and I'd have to try and get more info from the buyers which would take a while. I was told if I got a bag that had defects not disclosed they would take it back. I was also told the reason they didn't accept returns was that Beg, Borrow and Steal had problems with people using the bag and then returning.
Very good: moderate to light creasing throughout, light scratches on hardware, light wear...
Surely they can't all be like this. I asked about whether a bag was redyed or had color loss and I'd have to try and get more info from the buyers which would take a while. I was told if I got a bag that had defects not disclosed they would take it back. I was also told the reason they didn't accept returns was that Beg, Borrow and Steal had problems with people using the bag and then returning.
Just noted that The RealReal received another $40M in funding bringing their total funding to $123M.
I've also noticed aside from the increase in first look membership price, the price of vintage bags has gone through the roof! A bag that was $1,500 a few months ago was now $5,500!
I've also noticed aside from the increase in first look membership price, the price of vintage bags has gone through the roof! A bag that was $1,500 a few months ago was now $5,500!
Do you think TRR is trying to be competitive with the auction houses when
they see what designer bags go for at auction?
What?!!!! What brand of bag was this, ridiculous! They don't really take condition into consideration when pricing bags as far as I can tell. And then they don't use correct names of bags either so it's hard to know what you are getting.
Probably, but it's hard when the bags are in one place and CS reps are in another. I just don't think you can replace a consignment company/auction site that knows their merchandise vs a staff with a few hrs of brand training. You can tell there is confusion as the descriptions are off on many bags. Hard to get top pricing when info can't be counted on to be accurate.
They cannot keep messing up their sizing on descriptions.
For the third time, they've sent me something unwearable because the listing didn't match the garments true size.
What made it ESPECIALLY galling was that the minute I unfolded the item, I could see with my naked eye it wasn't the right size and then there was the size tag staring out at me, immediately telling me the size on the listing had nothing to do with reality.
How can such simple obvious mistake be made?
I even tried it on to give them the benefit of a doubt for a moment. Nope. Did not fit.
They simply are not even trying.
AND I call today, a Saturday, and they're CLOSED. When did that start? I used to be able to call them on weekends.
And their prices are becoming more like retail prices or sales prices at retail. With tags or pristine things? I understand. With special pieces? Of course. But for something that you can look at on the site and see is well used? Unacceptable.
For the third time, they've sent me something unwearable because the listing didn't match the garments true size.
What made it ESPECIALLY galling was that the minute I unfolded the item, I could see with my naked eye it wasn't the right size and then there was the size tag staring out at me, immediately telling me the size on the listing had nothing to do with reality.
How can such simple obvious mistake be made?
I even tried it on to give them the benefit of a doubt for a moment. Nope. Did not fit.
They simply are not even trying.
AND I call today, a Saturday, and they're CLOSED. When did that start? I used to be able to call them on weekends.
And their prices are becoming more like retail prices or sales prices at retail. With tags or pristine things? I understand. With special pieces? Of course. But for something that you can look at on the site and see is well used? Unacceptable.
I agree. I have sent a lot of my things to TRR only because I had too much to send other places. The convenience was what swayed me to do it. When the woman was taking pictures I made it a point to tell her the name of several items and the correct color and year the items were from.
One would think they could afford a site that works with all the investor funds they take in. I think their last capital call was like $40m.
We have similar experiences with them. You really have to babysit items through the listing process. Especially if your items are higher end. I could tell you some interesting stories about our experiences in selling on there. I have likewise made some unbelievable purchases due to listing errors. I can't help but feel guilty sometimes as I have been in the sellers shoes and it's not fun on that end. We have learned to be very specific with the type of items and price points we send them.
Next time they may want to remove the price these shoes sold for in the thrift?
Henry Beguelin Embossed Pumps 7 37 - the soles are marked 9.99, TRR is selling for $110.
Henry Beguelin Embossed Pumps 7 37 - the soles are marked 9.99, TRR is selling for $110.
