Wow megt! that is impressive! I've wanted to try TRR because it seems so easy, but I'm scared some things may sell for pennies. I have a vintage caviar WOC that I'm not expecting a lot for, but I wouldn't want to be surprised at the end of the day. Can you recommend anyone local? I'm new to Southern California. So far I've only heard horror stories of On Que and Fashionphile.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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I would take pictures and get quotes from Ann's Fabulous Finds and from Yoogies Closet. The way to make the most of course is to sell it yourself. I did that for awhile but didn't have the time or the patience anymore for eBay.
Maybe someone else could chime in.
I think the RR sells Chanel items for decent prices. You can tell what an item may sell for by doing a search of what past items sell for-that is how they price. If you give than an item and you don't like how they price it, you can contest it or ask for it back. They do give you a price list of what your items will be listed at and you have time to pull items out.
Very disappointed that I have seen fakes on their site....and they are pathetic fakes, not even good ones.
Thanks for your help! That makes me feel a bit better. It's a little scary for me because TRR seems so automated. I prefer to speak to a real person about my bags..I've heard/read too many horror stories about bags getting lost or damaged.
A pair of my rockstud shoes were damaged by TRR. The only thing that saved me getting reimbursed for them was that the woman who comes to my house was the one who took them. She let them know that the shoes were in perfect condition when they were sent. She got me the payment for them, but it took about 6 weeks and they sent them back to me once and tried to a second time.
Don't trust TheRealReal...they sell replica bags and will NOT work with you when you challenge them on it. I've filed a complaint with the Better Business Bureau and they are still not taking responsibility for selling my sister a very fake Louis Vuitton Sofia Copolla bag. They blamed their mistake on my sister saying she altered the bag...uh, the bag is the same bag in the photos they posted. The date code doesn't match, the font on the label is wrong, the bag isnt' even leather. Ridiculous. They can't admit they are wrong because it breaks down their guarantee of being authentic.
Here's a copy of the email I just sent TheRealReal. I'm really unhappy about this and wanted to share.
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I am writing because I'm hoping that someone will get back to me about my refund.
I've called FOUR times now to your customer service line in the past two weeks.
I returned my item a month ago and have heard NOTHING back regarding my refund.
Each time a customer rep has promised to email or call me back with info.
But it has not happened at any point. So I'm forced to email you now.
Apparently, the item is lost somewhere in your warehouse or the Post Office. But your system, as FOUR different customer service reps have told me, sees that I DID return the item on time using your label.
I am due a refund for the item as it was returned to you on time. Any difficulties your company has with locating the item is not my responsibility.
I expect the full amount to be refunded to me immediately. Or I will have to seek out other legal avenues.
I've been very happy and pleased with TheRealReal in the past. Your returns system was easy and refunds were prompt. But my patience is at an end.
I expect a detailed response by tomorrow, Friday, March 3, 2016.
Thank you
----------------------------------------------------------------------------------------------------------------------------------
I am writing because I'm hoping that someone will get back to me about my refund.
I've called FOUR times now to your customer service line in the past two weeks.
I returned my item a month ago and have heard NOTHING back regarding my refund.
Each time a customer rep has promised to email or call me back with info.
But it has not happened at any point. So I'm forced to email you now.
Apparently, the item is lost somewhere in your warehouse or the Post Office. But your system, as FOUR different customer service reps have told me, sees that I DID return the item on time using your label.
I am due a refund for the item as it was returned to you on time. Any difficulties your company has with locating the item is not my responsibility.
I expect the full amount to be refunded to me immediately. Or I will have to seek out other legal avenues.
I've been very happy and pleased with TheRealReal in the past. Your returns system was easy and refunds were prompt. But my patience is at an end.
I expect a detailed response by tomorrow, Friday, March 3, 2016.
Thank you
I'm so sorry to hear that!
I noticed sometimes they even just reuse same photos of products...!
e.g. https://www.therealreal.com/products/women/bottoms/pants/isabel-marant-pants-w-slash-tags-67
and https://www.therealreal.com/products/women/bottoms/pants/isabel-marant-pants-w-slash-tags-66
Exactly the same photo right? Even though it's two different products...?
Looks the same to me!
I just don't trust them. The fact their handbags are 'final sale' is shady. Other sites like Yoogi's give you 30days. I've already filed a complaint with the BBB.