I agree with this. I think I'm finally over them. Everything I've ordered takes way too long to get to me, returns/refunds take way too long and I don't even know why since they don't update their photos or anything. I'm also waiting for a refund that's in my opinion taking an unreasonable amount of time. I've finally received that bad taste in my mouth of where there's just been too much disappointment to make it worth it. I'm glad to say goodbye.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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I agree with this. I think I'm finally over them. Everything I've ordered takes way too long to get to me, returns/refunds take way too long and I don't even know why since they don't update their photos or anything. I'm also waiting for a refund that's in my opinion taking an unreasonable amount of time. I've finally received that bad taste in my mouth of where there's just been too much disappointment to make it worth it. I'm glad to say goodbye.
While others may luck out, for me, conditon is my deciding factor.
I don't want to buy an item that is misdescribed & be disappointed when
opening a package. And condition is not TRR's strong suit.
I'll take my chances with a department store sale or buying the item
full price.
Many have said goodbye & probably will say goodbye after being
disappoined too many times. It's just not worth the consistent disappointment
Okay, I was wondering. I've waited over two weeks for a refund. That never happened before. Not even a notification if they've received the item or anything.
It's off-putting.
Once they receive your item they should process the refund within 5 business days. If you are currently waiting, I'd call them and ask them what day of returns they're processing. If the date your item was delivered has passed then ask for them to investigate or speak with a manager. If it hasn't, it'll give you a better idea of how much longer it will take. If you use their smart label to return it can also take awhile for it to get there.
You need to call... They are "behind & inudated with returns" hence
the extra time so they say is needed to process the return.
If you see your returned item "relisted" even more reason to
be on top for your credit
Is it possible that someone else bought the dress prior to you buying it and wore it then returned it? It just seems like something too much to overlook initially but perhaps wasn't really inspected upon return and just relisted? Just a thought.
I have consigned 100's literally of things there and even when I have given them exact information, tags, receipts etc. they rarely use the information given to them.
I think it was mine, lol. If so it's authentic and used only a couple of times. Certainly was pristine.
Congrats. I think it was mine, lol. If so it's authentic and used only a couple of times. Certainly was pristine.
I imagine if it was a pf member she would want to know. I know I would, especially since I know anything I have given to them has been pristine and would indicate the item was worn and returned. That is something I worry about as someone who has sent a lot of stuff there. I worry about them not really inspecting the returns they get. I imagine, well actually know that they would then try and pass the buck back to the consignor. That happened to me with a pair of shoes I gave to the woman who comes to my house. Either in transit or upon arrival they were damaged and they sent them back to me claimed that I sent them that way. When I got them back I showed them to the woman who sent them. She confirmed the shoes were not damaged when she took them. They have insurance for things like that. She assured me that they would take care of it and reimbursement would follow. 2 months later they finally cut a check after several follow ups and promises of payment on the 28th of January. Basically, I had to write to them and tell them I probably would not consign with them anymore based on their lack of follow through and professionalism. Hours later low and behold a check is being overnighted to me.
I was worried when I bought it that it might not be real but I was sure that it was real when I opened the box, if it was yours she has a good home. I wondered if somebody would recognize it. I getting ready to send in one of my bags that I rarely use. They sent me a consignment box.
I'm glad she has a good home. Yeah, I love the bag but ended up with more than I could ever wear. TRR certainly helped me downsize my collection.
When you have someone come to your home to pick up consignment items, they take a picture right away before sending; that alone should have proven the quality. I felt they were beyond picky with condition, and it shocks me to see some of the bags on the site. I had a few bags they wouldn't take for various reasons, and then I've seen others on the site that look worse. And then to make them non refundable?!!! The ratings make it hard to tell what the bags really look like in some cases.
The pics and information and also lacking. I just looked at the qualifications for the copy writers and it's basically one year and a love or understanding of fashion. I don't think the copy writers are always in the same place as the merchandise which could explain most of the problem. The pics are not enough for authentication. Authentication isn't really discussed much although I haven't heard many problems with this.
As a seller who has had RR items returned, it does take a while to get the items back on the site when someone returns it and I do worry about the same items being returned. The bag I purchased had a very simple security tag on it that a scammer could find anyplace. The jewelry I purchased had no security tag and that seemed like a very bad idea to me. It just seems very easy for them to get taken advantage of by someone returning a fake or damaged merchandise.
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I have never purchased a bag but have purchased jewelry. I agree I have never had a tag attached. Some items like diamond stud earrings and tennis bracelets would be so easy to switch. The jewelry I have purchased has been more unique but I think it would behove anyone buying something simple to take it to your jeweler and make sure that it is tested.
I have had items sent back that were new with tags that were designers that they don't sell. It took a very long time about 6 weeks the first time even though they informed me within a couple of days what was not accepted. The second time around I made sure to tell the woman that I work with to please make sure anything not accepted was returned to me immediately so that I could donate it. I received it back in less than a week.
I should've thought that this could've been the case. Hopefully TRR will track the item and see if it was purchased and returned somewhere along the way. Someone really could've damaged it and returned it since that's what happened to a pair of boots I bought. I know that was the case because the shoes had different soles glued on that weren't in the photos.
Also, I believe it would have been relisted by now if it were going to be, so it must be going back to the cosigner or being investigated as to who soiled it.
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