Consigning/buying with The Real Real TRR

[kml2887]

I've gotten some good deals but had some bad experiences too.

So many product descriptions are incorrect, mislabeled, etc. That's without even taking into account the condition, which they frequently get wrong. One item I purchased had major stains that were so obvious, but not pictured or stated in the listing. After sending it back, I suggested that they make note of this on the description so potential buyers would know, but nope. It was immediately back for sale with no mention of the stains.

Clearly their employees have very little knowledge of the products they are consigning...I cringe that they claim to have experts on authenticity. There is no way I would purchase an item that is commonly faked before having it independently authenticated.

 

[lilmountaingirl]

I tried to post here a couple days ago and it didn't show up. But my feelings have changed since then so I wanted to comment. So I've been happy with their customer service, always. I've returned about half my orders. Some were shoes that didn't fit but the rest were items described as NWT or excellent/pristine that had rips, tears, large snags/runs. Also I returned a pair of boots that someone bought before me, altered, wore, got water damage to and then returned them. And TRR never updated their pics and resold them to me. But I was happy with the half of my orders that worked out, that I considered successful, and their customer service so I still felt I was doing well and I was happy to be a loyal customer.

That said, my recent order gave me serious willies and I'm not sure I'll ever be able to purchase from them again. I bought a pricey dress described as excellent. When I opened the box there was an immediate odor and i was like huh what's that. Well the lining of the dress was soiled with bodily fluids! And I don't mean a small spot, I mean a lot. Someone tried to spot clean it, didn't even bother to dry clean it, and it was a crusty disgusting mess. I couldn't handle it and that was the most money I'd ever spent for a day full of dry heaves. The idea of having to touch it to box it back up and all the people at TRR who touched it to put it on the mannequin and take pictures and all the other clothes that touched the mannequin after, Eww nope!

 

[kml2887]

I tried to post here a couple days ago and it didn't show up. But my feelings have changed since then so I wanted to comment. So I've been happy with their customer service, always. I've returned about half my orders. Some were shoes that didn't fit but the rest were items described as NWT or excellent/pristine that had rips, tears, large snags/runs. Also I returned a pair of boots that someone bought before me, altered, wore, got water damage to and then returned them. And TRR never updated their pics and resold them to me. But I was happy with the half of my orders that worked out, that I considered successful, and their customer service so I still felt I was doing well and I was happy to be a loyal customer.

That said, my recent order gave me serious willies and I'm not sure I'll ever be able to purchase from them again. I bought a pricey dress described as excellent. When I opened the box there was an immediate odor and i was like huh what's that. Well the lining of the dress was soiled with bodily fluids! And I don't mean a small spot, I mean a lot. Someone tried to spot clean it, didn't even bother to dry clean it, and it was a crusty disgusting mess. I couldn't handle it and that was the most money I'd ever spent for a day full of dry heaves. The idea of having to touch it to box it back up and all the people at TRR who touched it to put it on the mannequin and take pictures and all the other clothes that touched the mannequin after, Eww nope!

How could they not have noticed that?...I feel icky saying this, but I wouldn't be surprised if they put it right back up for sale after they receive your return.

 

[megt10]

I was able to negotiate a better price on some of my items but even then they run a 20% off and it stinks, but it avoids the hassle of dealing with a third party. With an item like diamond earrings are those final sale-to avoid tampering etc?

I too was able to get a better price for some of the jewelry that I gave to them. The prices that they quote seem to be all over the place. I think the only time jewelry is a final sale is when it has gone on clearance. I could be wrong. I always check the return policy on anything that I am thinking of purchasing.

 

[megt10]

I tried to post here a couple days ago and it didn't show up. But my feelings have changed since then so I wanted to comment. So I've been happy with their customer service, always. I've returned about half my orders. Some were shoes that didn't fit but the rest were items described as NWT or excellent/pristine that had rips, tears, large snags/runs. Also I returned a pair of boots that someone bought before me, altered, wore, got water damage to and then returned them. And TRR never updated their pics and resold them to me. But I was happy with the half of my orders that worked out, that I considered successful, and their customer service so I still felt I was doing well and I was happy to be a loyal customer.

That said, my recent order gave me serious willies and I'm not sure I'll ever be able to purchase from them again. I bought a pricey dress described as excellent. When I opened the box there was an immediate odor and i was like huh what's that. Well the lining of the dress was soiled with bodily fluids! And I don't mean a small spot, I mean a lot. Someone tried to spot clean it, didn't even bother to dry clean it, and it was a crusty disgusting mess. I couldn't handle it and that was the most money I'd ever spent for a day full of dry heaves. The idea of having to touch it to box it back up and all the people at TRR who touched it to put it on the mannequin and take pictures and all the other clothes that touched the mannequin after, Eww nope!

That is seriously the most disgusting thing that I have ever heard. I think that you should speak to a manager. You should at least get all of your shipping back and I would hope that someone at TRR would appreciate knowing there is a serious breach in quality control.

 

[gail13]

I am not happy with their handbag final purchase detail. The pics are not sufficient enough for authentication and the descriptions are usually not very clear. Looking at Chanel bags for ex, they rarely refer to a style correctly or discuss the leather/colorway. The condition is very vague. There are items I would like to purchase but the final sale is a big turnoff. Even though they guarantee the authenticity, quality is just as important. All they need to do is provide a security tag on the item if they are concerned about tampering. Other reputable places are able to do it.

I can see shoes listed for sale described as excellent etc but when I look at them online, they look awful. They were beyond picky taking my merchandise to the extreme that brand new w tags was rejected for a loose thread etc. And then to see other things that are clearly worn online shows the quality control need to be tightened up.

And yes, pricing is sort of all over the place unless the exact same item has sold before.

 

[gail13]

That is seriously the most disgusting thing that I have ever heard. I think that you should speak to a manager. You should at least get all of your shipping back and I would hope that someone at TRR would appreciate knowing there is a serious breach in quality control.

This completely makes me never want to order anything else. If an item is not new with tags, shouldn't they require it to be dry cleaned etc?

 

[lilmountaingirl]

How could they not have noticed that?...I feel icky saying this, but I wouldn't be surprised if they put it right back up for sale after they receive your return.

The rep told me they'd send it back to the cosigner but they also said they'd do that with the water damaged boots I got but they went back out for sale. If I see it back for sale I won't be able to handle it.

 

[lilmountaingirl]

That is seriously the most disgusting thing that I have ever heard. I think that you should speak to a manager. You should at least get all of your shipping back and I would hope that someone at TRR would appreciate knowing there is a serious breach in quality control.

Thank you for the good advice! I am going to call a manager today. They did refund my shipping but I was truly mortified. I also don't think I should have to wait 2 weeks for a refund since this is technically a bio-hazard. Maybe the manager will do something.

 

[lilmountaingirl]

This completely makes me never want to order anything else. If an item is not new with tags, shouldn't they require it to be dry cleaned etc?

Absolutely! The dress was fine from the outside but no one there bothered to check the inside lining. I'm not even sure how they got it on the mannequin without noticing. I'm so thankful I found it right away before trying it on. I still feel sick.

 

[Love Of My Life]

I tried to post here a couple days ago and it didn't show up. But my feelings have changed since then so I wanted to comment. So I've been happy with their customer service, always. I've returned about half my orders. Some were shoes that didn't fit but the rest were items described as NWT or excellent/pristine that had rips, tears, large snags/runs. Also I returned a pair of boots that someone bought before me, altered, wore, got water damage to and then returned them. And TRR never updated their pics and resold them to me. But I was happy with the half of my orders that worked out, that I considered successful, and their customer service so I still felt I was doing well and I was happy to be a loyal customer.

That said, my recent order gave me serious willies and I'm not sure I'll ever be able to purchase from them again. I bought a pricey dress described as excellent. When I opened the box there was an immediate odor and i was like huh what's that. Well the lining of the dress was soiled with bodily fluids! And I don't mean a small spot, I mean a lot. Someone tried to spot clean it, didn't even bother to dry clean it, and it was a crusty disgusting mess. I couldn't handle it and that was the most money I'd ever spent for a day full of dry heaves. The idea of having to touch it to box it back up and all the people at TRR who touched it to put it on the mannequin and take pictures and all the other clothes that touched the mannequin after, Eww nope!

This says enough for me. Not inspecting an item before sending it out
is really beyond way beyond... Think I'm finished for now ..so disappointing to
know a company can /would ship out an expensive item in this condition!

At the end of the day there are just times when its better to go into a
major department store, see your item up close & personal, get a 40%
sale & more, free shipping & not deal with this from TRR...

 

[gail13]

I bought a bag last wknd that was so cute-a small metallic vintage Chanel bag and it was against my better judgement as it was final sale but I thought it would be ok. The pics looked pretty good. There was no detail about the leather, the color -and sometimes the computer can make things look alot different. It was labeled in very good condition with minor scuffs. But final sale. I figured I kinda knew the color etc so hoped for the best.

Well, upon inspection there were scuffs all over the place and small dark dots -prob areas where the metallic had rubbed off. And worse yet, a small tear into the lambskin on the top of the bag near the chains. No auth card, no dustbag, but none of those had been mentioned anyways. I had paid $1100 and I was not happy. This was not a bag I was going to be proud to carry.

I placed a call today to customer service explained that I felt it was not as described and they gladly sent me a return shipping label and apologized. They did the right thing but I expected I was going to have to prove my point.

It seems they are really overloaded and moving alot of merchandise. As long as I can return something I will buy again, but be alot more careful about what I choose. Prob not going to buy clothes unless they are new w tags and prob no more vintage bags. I was looking at the Lucky Charms bag but no way for 4k and no returns.

 

[megt10]

I am not happy with their handbag final purchase detail. The pics are not sufficient enough for authentication and the descriptions are usually not very clear. Looking at Chanel bags for ex, they rarely refer to a style correctly or discuss the leather/colorway. The condition is very vague. There are items I would like to purchase but the final sale is a big turnoff. Even though they guarantee the authenticity, quality is just as important. All they need to do is provide a security tag on the item if they are concerned about tampering. Other reputable places are able to do it.

I can see shoes listed for sale described as excellent etc but when I look at them online, they look awful. They were beyond picky taking my merchandise to the extreme that brand new w tags was rejected for a loose thread etc. And then to see other things that are clearly worn online shows the quality control need to be tightened up.

And yes, pricing is sort of all over the place unless the exact same item has sold before.

I even noticed that they had two pairs of the exact same earrings and one was priced about 1,000 less. It was on sale and the other pair wasn't. Same exact condition according to the description.

I agree about the handbags. I have never purchased one from them. I do know though that they will take a return even if they say they won't. One of the handbags that I sent to them that was NWT's was returned. When I asked the person that I deal with there she said that it was returned because of the size. The size was correctly stated on their site. So I guess that you just need to tell them you aren't happy with your purchase for whatever reason and they will take it back.

 

[gail13]

I even noticed that they had two pairs of the exact same earrings and one was priced about 1,000 less. It was on sale and the other pair wasn't. Same exact condition according to the description.

I agree about the handbags. I have never purchased one from them. I do know though that they will take a return even if they say they won't. One of the handbags that I sent to them that was NWT's was returned. When I asked the person that I deal with there she said that it was returned because of the size. The size was correctly stated on their site. So I guess that you just need to tell them you aren't happy with your purchase for whatever reason and they will take it back.

But if you read the fine print and think it's not returnable, all the better for them! Sorry that your bag was returned.

 

[megt10]

But if you read the fine print and think it's not returnable, all the better for them! Sorry that your bag was returned.

It wasn't a big deal it sold again immediately. Most of the things I gave to the person I deal with have sold and for a lot less than I would have listed it for. So there are deals to be had. I still think pricing favors the buyer. As someone else said at least I didn't have to do it. If I had the stuff would still be sitting in my closet.