Consigning/buying with The Real Real TRR

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#676
I feel like their descriptions and photos are all over the place...

I recently ordered an Isabel Marant top that I've wanted forever -- with the $25 off and an extra 20% off sale it came to $60 with shipping, great deal.

The size was off though -- it said medium (so I assumed it would be a FR38-40), but it was really a FR34 (luckily her tops are always a bit big so it fits).

The very good condition has a loop stitch that's quickly unraveling, a faint smell of mushrooms (I'm a grown woman, sure, but I just hate mushrooms. And smells of food I didn't eat on my clothes), and just general wear. But still, I thiiiiiink the "very good condition" was fair.

For $60, I think it was worth it?

For Isabel Marant clothes (they don't tend to make fakes for clothes, do they??), it's so much cheaper than eBay. Especially for SS13 (my biggest weakness)...

But I don't know in the future how I can be sure of sizes? Any tips?
 
#677
Very good is their worst condition descriptor (if that makes sense).
I don't think you can really be sure of their sizing. They do add some measurements but who know how accurate those are.
I bought a coat that was described as oversized/loose, but it was in fact A-line, totally fitted on top so it did not fit me.
 
#678
I agree about sizes. I ordered a jacket described as a medium and it says no size tag. Well they clearly didn't look at the inside side lining because there was a size tag. It was a FR36 which I think is considered a small. I expected it to be an FR38 or FR40.
 
#679
^
Yes, I've received incorrect sizes as well. A dress was listed as IT38, but it was actually a FR38. I don't really trust their measurements either. Before buying, try searching for the item to see if it was ever sold at Net-a-Porter, Matches, etc. (the product page will still be there even if it's sold out). They are very accurate with their item measurements. :tup:
 
#681
kml2887 said:
^
Yes, I've received incorrect sizes as well. A dress was listed as IT38, but it was actually a FR38. I don't really trust their measurements either. Before buying, try searching for the item to see if it was ever sold at Net-a-Porter, Matches, etc. (the product page will still be there even if it's sold out). They are very accurate with their item measurements. :tup:
Click to expand...

Totally agree, and it helps to see what the item actually looks like on.
 
#682
The Real Real I am finding is very careless & sloppy. Their descriptions & sizing
for the most part are off... way off..

They take an unusual amount of time to credit back your account... Today I
called to check on a return & was told they are "so backed up with returns"
from so many returned items, to give in an extra day or so before the credit appears.

Enough is enough.. there are times when you have to move on from bad descriptions
delays in shipping, delays in processing returns & innacurate conditon & sizing,
and to boot, pay for return shipping due to their "misdescriptions"..

And their $5.00 a month "advance notification" is a JOKE... you are on a list with
100's of others... a race to buy a misdescribed item... no thanks
 
#683
For the second time, they advertised a piece in the mens collection that was actually, once I got it and tried it on, was a women's piece.
A Rick Owens jacket that could be thought of as a men's piece because of the cut. EXCEPT the shoulders and arms are TINY as heck. Something you couldn't tell from pics especially since it was an oversized piece.
They took it back BUT it's been two weeks now and no credit to me yet. They did give me a $25 store credit, so that was nice. But, as in the past, it's only because I know how to make clear that something has been mis-described and can't be right. The person I spoke with was really nice and I even told her this was the second time they had a women's piece in the men's section that I've noticed. But I've seen a few other pieces, especially bags, that they're saying are for men and could be, for the sort of man who doesn't mind something described as a "messenger bag" that is clearly a purse/handbag. But with clothing, I feel like there's no excuse.
We have to rely upon the knowledge of the site and I'm increasingly thinking, based on my own experience and others here on the forum, that they don't check anything but just throw it up for sale as soon as possible.
Which means, you really have to know what you're doing.
That said, I got a beautiful Hermes cashmere lined zip-up jacket for around $200 after discount, in great condition (almost pristine) that certainly would retail for over a $1000. I almost didn't buy it but thought, "Are you crazy? You will NEVER see a classic piece like that for that price AGAIN, shut up and buy it stupid!!"
And when I got it, there was no question in my mind that it was right. The cashmere was high quality just looking at it. The stitching and construction were impeccable. Everything was righter than right. And wearing it was the final thing that convinced me. The fit, proportion, the feel, you can't fake that.
So I got a truly incredible bargain and THAT is why I continue to shop there even after they've made about half a dozen errors in the past that I've had to return.
 
#684
^ For that "rare find" that is in really good condition & with a fabulous price, you lucked out..

That is not the majority of cases... If a company is so inudated with returns that
it takes them longer than 4 -5 business days to issue a refund, something is wrong
with the listers who are describing the merchandise. They either have a quota to
get a number of pieces listed per day & can't take the time to inpsect the garment
& just give a generalize view of condition. Goodness sakes, can't someone tell
the difference between a man's jacket & a woman's...
 
#685
I have noticed the CS people seem pretty nice but if there was more info gotten from the consignors up front, it would help. I'd like to see more info as to auth info, type of fabric/leather etc , care label /washing etc.
 
#686
hotshot said:
^ For that "rare find" that is in really good condition & with a fabulous price, you lucked out..

That is not the majority of cases... If a company is so inudated with returns that
it takes them longer than 4 -5 business days to issue a refund, something is wrong
with the listers who are describing the merchandise. They either have a quota to
get a number of pieces listed per day & can't take the time to inpsect the garment
& just give a generalize view of condition. Goodness sakes, can't someone tell
the difference between a man's jacket & a woman's...
Click to expand...
I can almost forgive the Owens jacket mistake. Unless you know the line and the pieces, it could be an understandable mistake. And a smaller man could wear it.
They made a similar mistake with a Margiela sweater I got. Also oversized, an older piece from when they were still doing that sort of thing. When I got it, I realized looking at two things, that should have tipped off a lister: The label (Margiela uses a circled number on their label to indicate the particular line a piece is from) clearly showed it was a Margiela 1 piece. That's the women's main line. A men's wardrobe piece, that such a sweater would have been from if it was a man's garment, would have been a circled 10. Anyone knowledgeable, even slightly, of the line would know that. But more damning, in my eyes, was that the buttons were on the opposite side. Only women's clothes have them on that side. I kept it because of the color and because it fit and I don't care if a piece is a womens line. And the price. After discounts it was like $50.
But it showed me clearly that they don't have a lot, if any, experts doing the inspections, if there are any. That's a problem if you're thinking of buying a bag, considering all the fakes out there.
I've seen Balenciaga bags I KNEW were wrong just looking at them. Things that never were in their line ever. And somebody bought them! For hundreds of dollars. That's a problem.
I like the site but it's totally buyer beware. I usually try to research pieces if I'm not sure. See if the piece of clothing or shoe was in the designer's line. Some things are recognizably of a line but others, not so much. Without experts truly keeping track, it's a problem.
 
#687
After vowing I would rarely be buying from TRR anymore, I have gone and ordered two things, both listed as excellent condition, with tags. So will see how that goes.

While browsing, I saw a grey Chanel bag listed as black... as well as two listings for the same dress, same size, but the measurements given were a 5 inch difference! Their item description mistakes are just silly. :amazed:
 
#688
lilmountaingirl said:
I tried to post here a couple days ago and it didn't show up. But my feelings have changed since then so I wanted to comment. So I've been happy with their customer service, always. I've returned about half my orders. Some were shoes that didn't fit but the rest were items described as NWT or excellent/pristine that had rips, tears, large snags/runs. Also I returned a pair of boots that someone bought before me, altered, wore, got water damage to and then returned them. And TRR never updated their pics and resold them to me. But I was happy with the half of my orders that worked out, that I considered successful, and their customer service so I still felt I was doing well and I was happy to be a loyal customer.

That said, my recent order gave me serious willies and I'm not sure I'll ever be able to purchase from them again. I bought a pricey dress described as excellent. When I opened the box there was an immediate odor and i was like huh what's that. Well the lining of the dress was soiled with bodily fluids! And I don't mean a small spot, I mean a lot. Someone tried to spot clean it, didn't even bother to dry clean it, and it was a crusty disgusting mess. I couldn't handle it and that was the most money I'd ever spent for a day full of dry heaves. The idea of having to touch it to box it back up and all the people at TRR who touched it to put it on the mannequin and take pictures and all the other clothes that touched the mannequin after, Eww nope!
Click to expand...

Did you receive your refund quickly?

Also curious to know if they listed the dress again for sale. Do you mind saying the designer or a description of the dress, so anyone reading this thread can be sure to avoid!
 
#689
I just bought a Dior Gaucho medium shoulder bag brown from the real real, received it today. Appears authentic to me, very good quality. When opening the box the first thing I noticed was the wonderful leather smell. I wanted one when they first came out but couldn't afford it. So glad I waited, saved tons of money. This bag was listed as excellent and it is in great condition and was very clean. I am happy with it. I think that consignment shops that are high end are going to become the norm, which will probably help drive the prices down on some of these bags at least I hope so.

FullSizeRender.jpg
 
#690
kml2887 said:
Did you receive your refund quickly?

Also curious to know if they listed the dress again for sale. Do you mind saying the designer or a description of the dress, so anyone reading this thread can be sure to avoid!
Click to expand...

I haven't seen the dress get relisted but if it does I'll call them immediately and post the item here. I just don't want to post it now because it's possible the consignor could be a member here and I wouldn't want to embarrass them.
 
You must log in or register to reply here.
Top