They guarantee authenticity. If you have it authenticated and its deemed a fake they will take it back. Make sure you ask for a prepaid return label and a refund of your shipping fee if it turns out to be fake.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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They guarantee authenticity. If you have it authenticated and its deemed a fake they will take it back. Make sure you ask for a prepaid return label and a refund of your shipping fee if it turns out to be fake.
thanks for the reply! did you have it independently authenticated or did you just make the judgment yourself?
It was quite obvious, so I called them right away and talked to someone there and they agreed based on my description. They refunded me when they got the item back.
In reading over some reviews of The Real Real online, this one caught my eye: (Review isn't mine)
“Consignors Beware!!!!!”
"I sent several items to be consigned on August 31. I was told I'd receive 60% commission. The items were listed and they sold $1428 in the month of September. Strangely one of my items, a $425 Burberry coat was not listed for sale for a month. I had to email to get them to list it. On my online account it listed my commission as 60% which would be paid on October 15. Suddenly on October 1 the online account showed 55% commission. It stated that I needed to sell $72 more to be entitled to the 60% commission- any amount under that would be 55%. I contacted customer service and was told that they changed their policy on October 1. Clearly bait and and switch!!! How can they change our commission agreement retroactively? Why did they hold back an item to make it difficult to reach the minimum? I'm fighting it but it does not appear that they are trustworthy."
https://www.sitejabber.com/reviews/www.therealreal.com
For those who consign with The Real Real, it seems that this reviewer is indeed accurate. Apparently, the "Consignor Terms" have changed as of Oct. 1st. Instead of receiving 60% (not to mention coupon codes) it's now 55%.
“Consignors Beware!!!!!”
"I sent several items to be consigned on August 31. I was told I'd receive 60% commission. The items were listed and they sold $1428 in the month of September. Strangely one of my items, a $425 Burberry coat was not listed for sale for a month. I had to email to get them to list it. On my online account it listed my commission as 60% which would be paid on October 15. Suddenly on October 1 the online account showed 55% commission. It stated that I needed to sell $72 more to be entitled to the 60% commission- any amount under that would be 55%. I contacted customer service and was told that they changed their policy on October 1. Clearly bait and and switch!!! How can they change our commission agreement retroactively? Why did they hold back an item to make it difficult to reach the minimum? I'm fighting it but it does not appear that they are trustworthy."
https://www.sitejabber.com/reviews/www.therealreal.com
For those who consign with The Real Real, it seems that this reviewer is indeed accurate. Apparently, the "Consignor Terms" have changed as of Oct. 1st. Instead of receiving 60% (not to mention coupon codes) it's now 55%.
I'm not sure that's legal. While I don't know contract law and I'm aware that TOS can be subject to change, I'm not sure they can retroactively do what they're doing.
If someone consigns an item and the commission at the time of consignment is a certain amount, that's an agreement made between the two parties. For TRR to change that agreement without the acceptance of the consignor is wrong.
In this type of case, with a company the size of TRR and the amount of money involved, I'd check with the attorney general's consumer protection division, starting in the states where they're registered.
I believe they CAN change their fees anytime but can't reduce the payout on items received and agreed to prior to the change.
I don't do business with TRR because I don't like many of their ways of doing business but if someone is getting hit by this new change, I'd recommend going after them.
ETA: If someone knows contract law, I'd love to know what they think.
You bring up some valid points.
If a consignor sends them merchandise to sell prior to their TOS change on Oct. 1st, how could they change the payout percentage? Is that even legal to do?
My point exactly! I think the consignor would win a lawsuit (Judge Judy, are you on board?) if TRR pulled that!
And as a principle gal, I'd go after TRR if they did that to me. (But then again, not liking the way they do business, I don't buy from nor sell to them. Plus, from what I've read on other threads on TPF, they don't seem to care what they're customers want.)
If it was me, I'd file a complaint with the California dept of consumer affairs and see what happens next. No need to take them to court when you can get the attorney general to put the pressure on for you.
True. That's why I mentioned the attorney general in my previous post.
Although seeing TRR trying to defend this practice in front of a bull like Judge Judy would be fun!
I keep trying to score Chanel brooches on TRR and I check religiously throughout the day. However they are always sold before I even see they are listed. Has anyone had success with scoring Chanel on TRR? Any tips?
Are you a First Look member? That may or may not help, but you may get the head start that you need
I'm not but when I checked out first look it said it was only a heads up on sales. If it's a heads up on everything I will definitely join!