Does anyone have any recent experience on the ability to return bags to TRR if they turn out to be fake? There's a bag I'm coveting on TRR, but I'm afraid to buy it because I've heard some horror stories about how hard it is to get a fake bag returned (although almost all of the horror stories that I've heard have been from 2015 and early 2016, so I'm not sure whether TRR has changed its ways after all of the complaints).
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Did TRR give you a problem returning it? Did you have to show that you had it authenticated and it came back as fake?
The best protection is to use a c.c. to fund the payment. If TRR isn't cooperative, the c.c. company will have your back plus hit them with a chargeback fee. It'll cost them more than had they just issued a refund upon return of the item.
How long does it take for TRR to process and put items sent for consignment on the site? I sent a box of items and tracking shows it arrived a week ago and I haven't received any updates from them.
what i actually ended up doing was buying an authentic version of the bag and then sending them side by side photos demonstrating where the differences were. prior to doing that, they were being very slow at responding to me and kept talking about having it sent in to be reevaluated, blah blah blah, but once i did that they offered to process a refund once i sent it back. they processed my refund two days after tracking showed it had been received back at their facility.
I ordered a Speedy 35, and received it today. It is definitely 100% authentic (whew), and the shipping was fast. I was hesitant, because of reviews I read (other sites and on here..I came here first.. lol), but my experience was good.
Whoever owned my pre-loved bag really took great care of it.
Nothing bad to say...
Whoever owned my pre-loved bag really took great care of it.
Nothing bad to say...
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If i wanted to get something authenticated from the real real what steps should i take? It's an older handbag
Hi, just want to add a comment about "shipping was fast"… It all depends on where you are and which warehouse the item is coming from. If you are in the east coast and item is in their NJ warehouse, it will be quick but NOT when you are in the west coast as it takes up to a good week (7 business days) to arrive at your door steps. Just thought to share.
p/s: Not sure since when but items do come from their new Brisbane CA warehouse too.
p/s: Not sure since when but items do come from their new Brisbane CA warehouse too.
Ugh, I hate the fact that they stopped applying 20% on Hermes items. Their pricing is crazy high now without the discount.
I love TRR but have never bought any bags from there. I refuse to buy a bag because it may not be authentic. However, I have purchased clothing, shoes, and scarves from TRR! I have returned dresses and other things if they didn't fit, and I was refunded within a reasonable timeframe.
The Real Real is pretty legit. My friend recently purchased a blazer from them that said "very Good" and it looked great. The only thing I don't like about hteir site is that some items are so old. WHo wants a bag from 5-10 years ago?
I won't purchase a bag from them because unlike with their clothing they don't let you return bags!
I'm looking forward to adding my experience with TRR here. I just received a very expensive Hermes Croc Lindy from them. The bag was sold as Very Good condition and it is definitely not in Very Good condition. It has over a dozen white, sticky residue spots all over the skin. None of which are disclosed, one does show in the photos but it's white so it looked like patina/shine. It also has many more dings, scratches and patina then I would consider Very Good. More like good to fair.
I called and politely asked what the next steps would be as they list bags as Final Sale. I was asked to submit photos of the spots and await a reply from management. I hope they take care of a return quickly. I used my Amex and PayPal just in case something was wrong with authenticity. I believe it's authentic, it's just the opposite of good condition and if H spa could have fixed this, the spots wouldn't be there on an 8 year old bag. Lesson learned for me, I won't be trying them again. They don't provide enough photos nor do they properly disclose condition.
Wish me luck!
I called and politely asked what the next steps would be as they list bags as Final Sale. I was asked to submit photos of the spots and await a reply from management. I hope they take care of a return quickly. I used my Amex and PayPal just in case something was wrong with authenticity. I believe it's authentic, it's just the opposite of good condition and if H spa could have fixed this, the spots wouldn't be there on an 8 year old bag. Lesson learned for me, I won't be trying them again. They don't provide enough photos nor do they properly disclose condition.
Wish me luck!
Do wish you luck & would give TRR 24-48 hours to respond as that would seem to be a sufficient amount of time to get back to you.
There should be no reason for further delay since you have submitted your "photos"
TRR does not provide accurate condition reports IMO & thus buying an item from TRR can be challenging from my several experiences
I was also told by client service rep that "very good condition" is like the bottom of the
condition barrel....
When will TRR get it right with having the right people on their team to disclose pertinent info..
Hi all,
Coincidentally, I bought a shawl from TRR recently and the condition was listed as 'Very good. Minor pilling throughout fabric" at a non-discounted* price. When it arrived ten days later, it was NOT minor but PILLING all over the cashmere; there was a stain the size of a quarter, a long snag that spreads from the center to the border, (at least) three repairs on another long snag so much so that the prints were distorted and NONE of this was mentioned in the listing.
I spoke to their Customer service on sunday and forwarded pictures of all the issues. She offered me a $25.00 site credit or return the shawl. As I was leaving today on a trip and do not have time to deal with it, I had asked for a price adjustment instead. A similar reply - "await for management decision within 24 to 48 hours".
Looks like their CS have been trained to give the SAME response to the complaints these days.
* their usual 20% discount
Also, I wonder about "Pristine" condition - is this the equivalent of likely used????
