I have to admit I was shocked that they accepted my Celine phantom to resell... I had a Sales Rep come to my house to look at other things... I didn't think they would accept this particular item so I didn't even have it in the "sell" pile. But once she saw it she said "All Celine bags have resale value and customers can't return them anyway!" So they took my Phantom and listed it as "Very Good" (imho it was horrible - scratched multiple times across the front) and listed as Final sale. Within hours, someone bought it - but I feel kind of guilty about it!!
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Thanks for posting this; it is too risky to buy purses from TRR that can't be returned.
I don't understand how they price their items. They priced one of my Chanel cardigans virtually unused far below similar cardigans. I have also seen different prices for the same jacket .
I wanted to post that I recently had a very good experience with TRR. I was nervous purchasing from them after seeing that some have had bad experiences especially with receiving inauthentic merchandise. However, I took a chance and ordered a pair of Louboutins that appeared to only have minor wear on the red soles (which I am going to cover up anyway with red rubber ones). I really wanted a pair of Louboutins for my wedding but am spending so much on everything else so I'm not in a position to be buying brand new Loubis right now. Anyway, they came in and they were in pristine condition! Definitely authentic as they had the same beautiful craftsmanship as my other Loubis. And, as shown on the website, there was only minor wear on the red bottom which is currently getting covered up at the cobbler as we speak! I wanted to share my good experience for others to see. I will definitely try TRR again. Though, I probably wouldn't have ordered if it was not returnable.
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I also had a great experience with my latest purchase - 2 clothing items during their Thanksgiving sale. Purchased Thanksgiving day and hubby fell over the box last night. That was some speedy shipping! Plus both items are as described and fit well (which is great since they are not returnable!)
Not if the condition doesn't say that. See what they say specifically for condition: Excellent, Very good, etc.
I agree that they will relist so I'll keep an eye on it. It should be priced much lower, it started at 13K which is pretty appalling with this damage. I don't think any of the other big H consignors would take it in this condition. This is considered "beater" condition to me. A shame because at half the price and without the sticky stuff I would have worn the bag to death!
I misspoke, they processed my shipping refund and I imagine they will refund the bag purchase when it arrives to them. It'll be to them tomorrow so I would expect it'll all be taken care of by end of next week with the holiday. Conveniently Fed Ex showed up at my office about 10 minutes after I got the label.
It's definitely not going to ruin my birthday, I'm spending it with my whole family. It's practically a miracle for us all to be in the same city so that's a million times better than a bag any day. And I told my H SA about the Lindy disaster and she's trying to find me something to make up for it
Just wanted to add that TRR did process my refund today, so with the holiday about 4 business days since they got the bag. I'm happy it was sorted out rather painlessly and I'm also happy to add that I found a lovely Birkin for less money as my birthday bag!
Since I believe TRR reads this forum, I would encourage them to take more photos, add more details and invest in better security tags and not leave bags as final sale. I won't consider them again based on not being sure about condition and the final sale policy.
And I just looked and the bag is listed again with no info about the sticky stuff or condition at the same old price. So while it's great that there's been recent post about successful purchases, this is just shady business.
I very recently started to consign with TRR (Happy so far) and I've also bought a few things. Good experience so far. I received my LV empreinte fascinante this week and it looks hardly used. I'm happy with that, even though I may have paid more than maybe I should've (was only a few hundred less than retail - but it's discontinued). For its condition, I'm happy.
And also got a pair of mikimoto pearl and diamond hoops today. One of the hoops' closure isn't so secure, and I'll prob find a way to fix it (similar thing happened with some hoops from Costco). Otherwise the condition is great and it came with orig box too. I'll note the description says it's 1.9" drop but I think it's a typo - it's actually 0.9" drop.
I have some more things coming from TRR. So far, so good!
And also got a pair of mikimoto pearl and diamond hoops today. One of the hoops' closure isn't so secure, and I'll prob find a way to fix it (similar thing happened with some hoops from Costco). Otherwise the condition is great and it came with orig box too. I'll note the description says it's 1.9" drop but I think it's a typo - it's actually 0.9" drop.
I have some more things coming from TRR. So far, so good!
Interesting how they left out such an important detail on such an expensive bag. Do agree, this is shady business & not in their best interest(IMO)
but some other buyer will come along buy the bag & the "sticky stuff or condition" may not bother them in the least. That is what TRR counts on,
IYKWIM
Glad you found a bag of your liking & for those if you keep looking around, a bag of your choice will surface sooner than later.
Enjoy, MrsOwen3
It said pristine. That implies to me it has been worn. Why say 'with tags'? I think that's intentionally misleading.
As a person who has consigned new with tags unworn items with them, I notice that they often label them as pristine (sometimes not even mentioning that the tags are attached).
SO I noticed their listing descriptions are all over the place … sometimes I saw "lock/key NOT included" .. and then there was key or both in one or two pictures.
Just for my personal conclusion - buying from The RealReal is sometimes the draw of the luck unlike from other consignors e.g. YC or fashionphile which are LESS of a surprise when you receive your packages.
And "intentionally misleading" and "shady business" I do believe.
When I was looking for an LV Eva, I swore the pictures were the same on every single listing. I couldn't see differences in vachetta, etc. I wonder if they don't necessarily show the exact item, and that's why a lock might be shown in pictures but the description says there isn't one included. They also don't show date codoes or anything to distinguish the bags. I think it's reused photos. I did not trust them to purchase a handbag, but I did get a piece of (non-designer) jewelry from them and it was fine (and fully refundable if I didn't like it, unlike handbags).SO I noticed their listing descriptions are all over the place … sometimes I saw "lock/key NOT included" .. and then there was key or both in one or two pictures.
Just for my personal conclusion - buying from The RealReal is sometimes the draw of the luck unlike from other consignors e.g. YC or fashionphile which are LESS of a surprise when you receive your packages.
And "intentionally misleading" and "shady business" I do believe.
If you want to see a misrepresentation, look at the bag I got. So used and banged up for the price!
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