wow that is terrible! I have bought quite a few things from TRR 3/4 bags were as described. 2/5 clothing pieces were as described. So I guess the risk is 50%. Though I don't want to risk with big purchases there. Hopefully you can return this. Let us know how it turned out
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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wow that is terrible! I have bought quite a few things from TRR 3/4 bags were as described. 2/5 clothing pieces were as described. So I guess the risk is 50%. Though I don't want to risk with big purchases there. Hopefully you can return this. Let us know how it turned out
I'm not sure how The Real Real processes items when it comes in for consignment. I sent quite a bit of clothing to them and when the items they didnt accept came back covered in mud and dirt. It was AWFUL. I've included a picture here one of the shirts that still has the tag out that was sent store fresh.
The most frustrating part when I called they tried to blame me, then tried to blame FedEx. They wouldn't do anything about it.
The most frustrating part when I called they tried to blame me, then tried to blame FedEx. They wouldn't do anything about it.
Attachments
I'd write a letter to corporate & hope you got all the names of the people you spoke with. Someone needs to be held accountable here
& compounded by the fact that you have a history with sending them clothing, this is totally unacceptable!! And to blame FedEx
is out or order..
Sorry for your ordeal but wouldn't let this go by, IYKWIM...
Hi:
HotShot:
and
MrsOwens: Happy belated birthday and congrats on getting a resolution with TRR. Enjoy your new bag.
Dealt with jet lag for a couple of days and here is my update. Did a return of the shawl and insisted that they send me a FEDEX return label. The story behind this purchase was going to be a [surprise] xmas gift for MIL. I was tempted to keep the shawl as it was the color that she would love and at a 'reasonable' price for a preloved shawl. BUT DH thought it would be bad taste to gift a shawl with these conditions : a quarter size stain, the misalignment of prints, the snags that spread from the centre to the border plus perfume smell.
Like Mrs Owens, I would be watching the listing and I AM PRETTY SURE it will be listed as though it was in pretty good condition !!! That's how TRR work and like some of us already know by now, TRR is HOPING that it will be sold to the next unsuspecting customer. { Plus someone from TRR is reading this and is aware that it is a grail to some tpfers }.
This experience will DEFINITELY keep me from shopping with TRR for a good while.
p/s: I have pictures and I would be happy to share if you were to PM me.
HotShot:
and
MrsOwens: Happy belated birthday and congrats on getting a resolution with TRR. Enjoy your new bag.
Dealt with jet lag for a couple of days and here is my update. Did a return of the shawl and insisted that they send me a FEDEX return label. The story behind this purchase was going to be a [surprise] xmas gift for MIL. I was tempted to keep the shawl as it was the color that she would love and at a 'reasonable' price for a preloved shawl. BUT DH thought it would be bad taste to gift a shawl with these conditions : a quarter size stain, the misalignment of prints, the snags that spread from the centre to the border plus perfume smell.
Like Mrs Owens, I would be watching the listing and I AM PRETTY SURE it will be listed as though it was in pretty good condition !!! That's how TRR work and like some of us already know by now, TRR is HOPING that it will be sold to the next unsuspecting customer. { Plus someone from TRR is reading this and is aware that it is a grail to some tpfers }.
This experience will DEFINITELY keep me from shopping with TRR for a good while.
p/s: I have pictures and I would be happy to share if you were to PM me.
I echoed Hotshot's opinion - Please persist and I hope you will get a satisfactory answer (and hopefully some site credit??) from the consignment department.
So sorry this happened to you. Do you notice that their Hermes shawls price is $995 now? No coupon/discount. With just $100 below boutique price, why would anyone buy from them, those used shawls with many flaws, no box, and mysterious condition? I wonder if it was an Hermes shawl that you bought. Hope you found something better.
They need to do better in many things, especially description/listing and pricing. So far, I find their CS good, at least no major complaint from me.
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Hi, it was a Hermes shawl and you hit the nail on its head about their pricing. Under normal circumstances I would not have clicked 'buy' as I am familiar with retail prices (2008/09) but I was desperate to check one item off my xmas shopping list. I do agree (some) of their CS are helpful and accommodating.
p/s: wonder if I should post a remark over at the "Ebay/Web hermes find" to pre-warn our tpfers about the condition as it was considered a grail design to some members there ..
I was able to return this and received a pre-paid mailer.
I went to the full line store and bought a brand new one. So worth it!
I noticed that too. So sad. Maybe someone won't be as particular as I am about the condition of a bag.
You would think that if an item has undisclosed damage (whether it be a bag, clothing or whatever) they'd want to change the description, otherwise the next person that purchases it will likely return it, as well.
True. The anticipation of receiving an item you want, to the let down and work of returning it. What a waste of time.
They don't care as if they did they would correct the undisclosed damage or change the description.
(Point out what has just being pointed out for being returned)
There are many buyers where showing some wear or tear is always not a primary concern, price is a bigger factor
& perhaps that is the buyer TRR wants to have shopping on their site who is not so particular.
Not so interested in purchasing items with stains, odors, pulls & in general misdescribed condition.
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+1 & in addition incurring the expense of having it sent & then paying for return shipping