MichK- that's good to hear, b/c I am the high bidder on an '05 bag and I was starting to panic that the handles were going to be too short. I really want to be able to wear the bag on my shoulder, so I can carry my daughter while wearing it. Phew!!
My 05 Work has broken in so well that, when I carry her on my shoulder, I can't even feel the bag. And I carry my baby while the Work is on my shoulder - no problems! On the other hand, I've tried an 07 and an 09 Work at the store, and they were so uncomfortable. They were too snug and I couldn't keep them on my shoulder. I'd take my 05 any day!
So, if your 05 is brand new and you think she's too snug, give her time to break in. She'll be an absolute dream soon!