There is a thread where someone bought a bag on eBay figuring they could take it in for a repair and if not repaired get credit. It's not the first time someone has thought or posted that either. To me, that is taking advantage. They figure $20 is little compared to credit they can get. Others have had the $20 waived!
Coach Returns Policy
- Thread starter midamimi
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There is a thread where someone bought a bag on eBay figuring they could take it in for a repair and if not repaired get credit. It's not the first time someone has thought or posted that either. To me, that is taking advantage. They figure $20 is little compared to credit they can get. Others have had the $20 waived!
That's true but I don't know anyone who has gotten away with it. I think Coach is stingy in handing out the 40% letters. I didn't get one when they didn't fix my bag with a broken zipper. I think they take the age of the bag into consideration. There are always a few people who try to abuse policies but I think that is a small cost compared to the goodwill Coach gained by having the policy.
Exactly. The policies were the tipping point for me in deciding to go with Coach rather than another brand. Now they've leveled the playing field making other brands just as attractive.One of the reason I loved coach so much was because of the fact that my bags were covered that's the only reason I spend so much on them but now with the new repair policy I am forced to be happy with what I have I won't be buying any more .I will accept gifts
Well they are doing a lot to compete with high end plus trying to save money due to low sales, etc in North America.
I'm trying to thnkof what else Coach can do to fend off shoppers...
limit the prior return policy ... check
limit the warranty... check
ban or lockout loyal customers.... check
raise prices.... check
drop quality .... check
copy other brands.... check
What did I forget?
limit the prior return policy ... check
limit the warranty... check
ban or lockout loyal customers.... check
raise prices.... check
drop quality .... check
copy other brands.... check
What did I forget?
Hold bags in the vault that been at the outlet and when you call charge you full price for them
Agree.
That is how I feel nowadays...
Guess, I will stop buying Coach for a while and see what happen. Nock on wood, so far so good and no issues with my coach goodies but never say never. Will enjoy what I have for a bit.
Shift away from or cancel the traditional coach styles , those that made them so popular and lovable
What about gifts w/o gift receipt at the outlets? Would they still issue a store credit for lowest selling price?
The link to their return policy covers that information doesn't it? I suggest always having gift receipts to avoid possible issues because you never know.....
Kind of hard for them to compete with high end premier bags when their bags go on sale THE DAY OF RELEASE at Macys and Bloomingdales like the Vevers bags just did last week.
That is a new low even for Coach. I had to go and get a price adjustment on my Edie and my Dakotah. This is sad for coach because I was willing to pay full price for those bags if they held to their pricing point. But if others are getting them for 25% off immediately, then their price is the 25% off price and that is what I am willing to pay, so I went and got a price adjustment. Sigh. Will Coach ever get it's act together?Kind of hard for them to compete with high end premier bags when their bags go on sale THE DAY OF RELEASE at Macys and Bloomingdales like the Vevers bags just did last week.
Agreed. Good for you! I'm glad you went and got the price adjustments. The bags you bought are both beautiful and if you can save some $$ even better.
We're lucky to have fellow tPFs to keep each other informed. However, WHEN and IF Coach will be breaking the news on the new return/repair policy to the rest of us that don't go to the outlet to have heard it from an SA? I know quite a few people that had bought Coach and still unaware of the situation (probably never will) coz they're not tPFers and they haven't been checking out Coach bags for a while... 
We're lucky to have fellow tPFs to keep each other informed. However, WHEN and IF Coach will be breaking the news on the new return/repair policy to the rest of us that don't go to the outlet to have heard it from an SA? I know quite a few people that had bought Coach and still unaware of the situation (probably never will) coz they're not tPFers and they haven't been checking out Coach bags for a while...
I doubt very much if they'll make any kind of public announcement. Customers won't find out until they take their items back and get the bad news from an SA.
The lifetime warranty change really shows how Coach's quality has fallen over the years especially since the move to China. Even though the old warranty was actually only for 7 years since that was considered the reasonable lifetime of a frequently-used handbag, the drop to only one year brings Coach down to the same level as other bags in its price range.
It's ironic that the warranties on their sunglasses and watches, both of which are made by other companies, are now twice as long as the warranties on their bags.