Coach Returns Policy

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#136
Shan2 said:
We're lucky to have fellow tPFs to keep each other informed. However, WHEN and IF Coach will be breaking the news on the new return/repair policy to the rest of us that don't go to the outlet to have heard it from an SA? I know quite a few people that had bought Coach and still unaware of the situation (probably never will) coz they're not tPFers and they haven't been checking out Coach bags for a while... :shrugs:
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On Saturday I returned a clutch I purchased a few months ago from fos. Not once did the SA mention the return policy change like I thought she would. And when a customer next to me was buying 4 bags, the SA didn't tell her either.
It wasn't on my return receipt, but maybe they have it printed on the sales receipt? That's what other stores usually do.
 
#137
zaara10 said:
On Saturday I returned a clutch I purchased a few months ago from fos. Not once did the SA mention the return policy change like I thought she would. And when a customer next to me was buying 4 bags, the SA didn't tell her either.
It wasn't on my return receipt, but maybe they have it printed on the sales receipt? That's what other stores usually do.
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it is on receipts now
my purchase from Sat has it on the back
 
#138
On the coach.com site also....

Returns

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 60 days of purchase in its original condition for a refund in the original form of payment or an exchange. Coach merchandise may be returned by mail or to a Coach store. All merchandise must be in new and unused condition.
Return by Mail in 2 easy steps!
1. Fill Out the return form included with your order and be sure to include the form in the return package.
2. For U.S. Returns to Coach.com, use the Prepaid UPS Return Label included with your order:
• Affix the Prepaid UPS domestic return label to the shipping box and retain the bottom portion of the label with the tracking number.
• Take your package to a UPS location. Locations include UPS Stores, UPS drop boxes, UPS customer centers and authorized retail outlets. You can find your closest UPS location at www.ups.com/*******.
• Please note: Coach.com will deduct a return handling fee of $7 from your refund when you ship your return using our Prepaid UPS return label. Any return shipment including a footwear item will not be subject to the $7 fee.
• Returns and exchanges will be processed within 3-5 business days of receipt.



Canada, APO/FPO Returns
• Please ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).
• Return to:
Coach Returns Department
One Coach Way
Jacksonville, FL 32218

• Customers are responsible for return shipping charges.


Returns to Stores
• Coach online purchases may be exchanged or returned to a Coach store.
• New, unused, merchandise may be exchanged or returned (for a refund in the original form of payment) at a Coach Full Price or Coach Outlet store with an original online invoice. If returning Coach Outlet merchandise to a Coach Full Price store, you may return for a Coach Merchandise card only.
• Without an original online invoice, merchandise may be returned for the lowest price within the past 30 days in the form of a Coach Merchandise Card only.

To find a Coach store, please visit our online Store Locator.


Returns from a purchase using PayPal
• We will be glad to issue a refund to the original PayPal account for any new and unused merchandise returned to our Jacksonville facility within 60 days of purchase (see above for address).
• At this time, we cannot offer exchanges for orders paid via PayPal and returned to our Jacksonville facility; we can offer a merchandise credit, which may be applied toward the purchase of a new item.
• Purchases made with PayPal or other 3rd party payment processers may be returned for a Coach Merchandise Card only.



Monogramming
Monogrammed items may not be exchanged or returned. New and unused bags may be returned if monogramming is included only on the removable Coach hangtag.


Price Adjustments
Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of purchase from a Coach Retail Store or via Coach.com. The item and original receipt must accompany the request.

Coach reserves the right to modify its exchange and return policy.
 
#140
Wow I didn't think I was that out of the loop but sheesh, lots of changes coming to fruition! Thanks for all of the information, I guess I have until jan to decide if I have any returns. I suppose the returns policy makes sense with other brands, but someone brought up a good point that dept stores would still have their own policies I would imagine. Again, thanks for passing along the info!
 
#141
I am planning to visit Coach outlet in Carlsbad next week, I have an accordion wallet( still with tags) I bought at the same place about two years ago... It is kinda long time ago and I did not keep the receipt. I wonder if they will still let met return it for the store credit? I am planning to buy a FP store item so if they give me a credit , may I use it at a FP store? Thanks in advance!
 
#142
Marisaa said:
I am planning to visit Coach outlet in Carlsbad next week, I have an accordion wallet( still with tags) I bought at the same place about two years ago... It is kinda long time ago and I did not keep the receipt. I wonder if they will still let met return it for the store credit? I am planning to buy a FP store item so if they give me a credit , may I use it at a FP store? Thanks in advance!
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As long as it has tags and is unused I don't see why they wouldn't issue you the store credit. I think they have to give you the current or lowest selling price unless they can look up your purchase. I had to do this earlier this year and they were very friendly about it and i was able to use the credit on a full price purchase. Make sure you do the return soon because I think starting in jan or feb you can no longer return items over 60 days old.
 
#143
pittcat said:
As long as it has tags and is unused I don't see why they wouldn't issue you the store credit. I think they have to give you the current or lowest selling price unless they can look up your purchase. I had to do this earlier this year and they were very friendly about it and i was able to use the credit on a full price purchase. Make sure you do the return soon because I think starting in jan or feb you can no longer return items over 60 days old.
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Thank you so much! It seems I have a chance. Yes, I read this new return policy thread and realized that I am running out of time to do smth about it. I actually didn't even know Coach has.... had such a great return policy.
It does have a tag and I have never used it. I bought it using a promotion coupon smth like buy $250 and get $50 off, I got a hobo bag and a silk scarf with it so I am not sure how much was the wallet itself. The very similar wallets are now at outlets for around $80 ( my guess how much I paid for it, proportionally) , except my one's msrp is $198 and now they are $248, otherwise looks absolutely the same.
 
#144
Semi-Related question.....I bought a jacket at an outlet 9/20 and paid using CC. I get home and discover that some recent items I'd returned through JAX couldn't be credited back to an old credit card (because I'd closed the account), so instead of issuing me a check, as they've done in the past, they gave me a Merchandise Credit (gift card).

So can I return the coat and get my CC credited and then turn around and rebuy it using my merchandise credit, or will they not let me do that? I'm not planning on buying any new Coach anytime soon, so I just know the card is going to sit gathering dust or else I'll probably lose it!
 
#145
CA-Anonymous said:
Semi-Related question.....I bought a jacket at an outlet 9/20 and paid using CC. I get home and discover that some recent items I'd returned through JAX couldn't be credited back to an old credit card (because I'd closed the account), so instead of issuing me a check, as they've done in the past, they gave me a Merchandise Credit (gift card).

So can I return the coat and get my CC credited and then turn around and rebuy it using my merchandise credit, or will they not let me do that? I'm not planning on buying any new Coach anytime soon, so I just know the card is going to sit gathering dust or else I'll probably lose it!
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Honestly, I would call them and ask the manager if it were me. You are do an even exchange per se, so it is not like it will hurt their end of day numbers or anything.
 
#146
CoachMaven said:
Honestly, I would call them and ask the manager if it were me. You are do an even exchange per se, so it is not like it will hurt their end of day numbers or anything.
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Thanks, I'll give it a try. If not, I may ask them if they can just void the merch. credit and issue me a check, that's what they've done in the past for me automatically, I've never received a merchandise credit. I wonder if they did that because of their change to the return policy (although the stuff I returned was way back in late July) . I was really surprised it took so long for the merch. credit to be mailed to me.
 
#147
CA-Anonymous said:
Thanks, I'll give it a try. If not, I may ask them if they can just void the merch. credit and issue me a check, that's what they've done in the past for me automatically, I've never received a merchandise credit. I wonder if they did that because of their change to the return policy (although the stuff I returned was way back in late July) . I was really surprised it took so long for the merch. credit to be mailed to me.
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I agree calling would probably save you a trip if they say no (its rare to get a consistent answer there, but if you call and get the managers name if they say ok then you should be able to tell the sa that when you get there), but I also don't see why they couldn't do the return and rebuy once you explain you were expecting a check.

I was also thinking if they could look up your return and tell the receipt was included they should be able to issue you a check, but I'm not sure they would be able to do that at the brick and mortar store. You could try calling cust svc too and say that you would like the check, but they might have you mail the credit back... I got a new card so I've been taking returns directly to the store so I can tell them I want the check because I'm worried about mailing and getting a credit. Lol they never make it easy do they?!
 
#148
I have a bag I bought from an outlet at the end of June I'm thinking of returning because I've never had the urge to carry it like I thought I would. I called my closest outlet just to double check that I could still return it and she said no. I thought we had until the end of this year to return purchases that were made before the new 60 day rule?
 
#149
Harley77 said:
I have a bag I bought from an outlet at the end of June I'm thinking of returning because I've never had the urge to carry it like I thought I would. I called my closest outlet just to double check that I could still return it and she said no. I thought we had until the end of this year to return purchases that were made before the new 60 day rule?
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Did you ask to speak to the manager?
 
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