Coach Returns Policy

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#92
The other day some customers and myself stood in line forever as a couple returned 14 FOS bags at the outlet. There were a few duplicates. Some were still wrapped to the nines. Others were wrapped, but the handbags had obviously been removed and placed back into the plastic bag. I was speechless.
 
#93
coachprincess1 said:
The manager of my coach store told me that it is definitely a 60 day return period and that we would have till January to return bags bought prior to this Friday. After the 60 days on new bags they won't do anything for you. No store credit or exchange. With bags prior to this Friday same goes after Jan 1st. Also they will do only do a price adjustment within 14 days.
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paula3boys said:
60 days starting 9/19. Purchases made 9/18/14 or prior have till January 2015 to return.
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Thanks for the info! :smile1:
 
#94
ilikesunshine said:
I went to an Outlet in NJ yesterday to get a price adjustment since the clearance is an additional 30% (I was just there on Monday...however, 30% off is significant!). The SA told me the Return Policy is changing...maybe as early as next week. They are converting to a 60 day return policy. Purchases made before the change can still be returned whenever.
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So is this 60 day return policy to be just at the outlets or at FP stores too? TIA
 
#96
phoxxy said:
The other day some customers and myself stood in line forever as a couple returned 14 FOS bags at the outlet. There were a few duplicates. Some were still wrapped to the nines. Others were wrapped, but the handbags had obviously been removed and placed back into the plastic bag. I was speechless.
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Resellers who weren't able to unload them?
 
#99
tannedsilk said:
Both
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Thanks! Good enough for outlet purchases, but seems kind of short for full price Coach, as some of the large department stores have much longer than that.
This may not be the best for FP Coach, especially since the department stores are selling Coach at PCE prices pretty often, and even at clearance prices sometimes.

On the other hand probably 99% of bags sold are kept, not returned. We just see a lot of references to returns here on TPF where so many bags are bought/collected.
 
#102
Double talk???

Returns from a purchase using PayPal
• We will be glad to issue a refund to the original PayPal account for any new and unused merchandise returned to our Jacksonville facility within 60 days of purchase (see above for address).
• At this time, we cannot offer exchanges for orders paid via PayPal and returned to our Jacksonville facility; we can offer a merchandise credit, which may be applied toward the purchase of a new item.
• Purchases made with PayPal or other 3rd party payment processers may be returned for a Coach Merchandise Card only.
 
#103
The new return policy, the lack of numbers on the creeds (I know it is stupid for this to bother me but it does), the new repair policy, and the lack of PCES all make me feel less love for Coach. It seems like customer service isn't very important any more.
 
#104
whateve said:
The new return policy, the lack of numbers on the creeds (I know it is stupid for this to bother me but it does), the new repair policy, and the lack of PCES all make me feel less love for Coach. It seems like customer service isn't very important any more.
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^ Agreed.
What's the new repair policy? I must have missed that one on here.
 
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