They'll give you merchandise credit for the lowest price it's sold for. If you paid with credit card they may be able to look it up and see what you paid.
Coach Returns Policy
- Thread starter midamimi
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They'll give you merchandise credit for the lowest price it's sold for. If you paid with credit card they may be able to look it up and see what you paid.
I just went to my other Outlet yesterday to take care of an issue I had with a charge send. I made 1 more return for an item that was purchased before the policy change. I mentioned the 1/18 date and the SA said the date changed and has been extended to the end of the month. This is now 2 separate Outlet Stores that have told me this. Maybe the SA wasn't aware of the change; and IMO, even if the date is 1/18, then it should be honored through 1/18.
Your receipt might say that because it is a holiday receipt. Those are different than the older returns from when the policy was forever.
I'm sure she is wrong but she is the manager of the store so I bet she'll turn people away. I'm glad I decided to go on Friday. I only did because I thought it would be less crowded than on the weekend.
Is there anywhere to get the "official" date for older returns? I have an online outlet purchase from May 30th that I want to return. I have the receipt and tag (not attached, but bag is unused).
I called my local outlet and specifically asked about Jan 18th or the end of the month. He asked when I purchased it, and I told him and he said they wouldn't be able to take it back. I then mentioned the change in the policy and he put me on hold and said "Sure we could take it back".
Doesn't make me feel too confident about making a trip out there, so was curious if there is anything official I can point them to.
I called my local outlet and specifically asked about Jan 18th or the end of the month. He asked when I purchased it, and I told him and he said they wouldn't be able to take it back. I then mentioned the change in the policy and he put me on hold and said "Sure we could take it back".
Doesn't make me feel too confident about making a trip out there, so was curious if there is anything official I can point them to.
I was only told by my SAs. Someone emailed customer service and posted the reply but I think it just said January. It might be in this thread. Did the person you spoke to tell you which is the date?
Thanks! The person I talked to didn't say a date just said they would take it back. However, I have since called the 800 # on the outlet site and spoke to a girl who said it was Jan 31. I told her my outlet was unsure and asked that if I had any issues then could I have them call that number and she said yes. So for now, I'm going with 1/31 and need to get to my outlet in the next couple of weeks!
Thanks! The person I talked to didn't say a date just said they would take it back. However, I have since called the 800 # on the outlet site and spoke to a girl who said it was Jan 31. I told her my outlet was unsure and asked that if I had any issues then could I have them call that number and she said yes. So for now, I'm going with 1/31 and need to get to my outlet in the next couple of weeks!
Oh good! Thanks for calling and confirming the date.
I'm going to have to call the 800 number too. My outlet said the 15th and I really wasn't feeling well this weekend. My outlet is not right up the street either. I really wish they were consistent and stuck with the 31st.Thanks! The person I talked to didn't say a date just said they would take it back. However, I have since called the 800 # on the outlet site and spoke to a girl who said it was Jan 31. I told her my outlet was unsure and asked that if I had any issues then could I have them call that number and she said yes. So for now, I'm going with 1/31 and need to get to my outlet in the next couple of weeks!
Someone has probably said this, but I will say it, too. I wonder if this change to their return policy hasn't backfired, at least in the short term. Someone mentioned they were inundated with returns in JAX. I say that it backfired because at least for me, the few things I returned I would have probably just kept in my closet with the tags on forever had they not suddenly changed the policy. Their policy change prompted me, and I know several others, to do some major closet cleaning of bags and items we'd collected but hadn't used. I returned almost $500 worth of stuff that was over a year old.
One of the bags was almost 2 years old. The SA was the store manager, and when I did that return in December she was not happy at all about having to take it back. I had it in writing via email from Coach that I could return something that old, as long as it was new with tags. She looked it over hard, even taking it to the back and said she was calling someone to make sure she could take it back. Of course it was brand new, with tags and the dust bag, and I had the original receipt. She said several times customers shouldn't be allowed to return something they'd had that long, even if it was new. I just politely said I was in compliance with Coach's policy, both on the purchase and return. She knew I was. She kept the printed email where Coach had told me I could return it to the outlet, and said she was going to talk to corporate about it.
Maybe this policy will work in the long run, but it's only going to make me decide quickly which bags to keep and which ones to return promptly. Perhaps that's what they want.
One of the bags was almost 2 years old. The SA was the store manager, and when I did that return in December she was not happy at all about having to take it back. I had it in writing via email from Coach that I could return something that old, as long as it was new with tags. She looked it over hard, even taking it to the back and said she was calling someone to make sure she could take it back. Of course it was brand new, with tags and the dust bag, and I had the original receipt. She said several times customers shouldn't be allowed to return something they'd had that long, even if it was new. I just politely said I was in compliance with Coach's policy, both on the purchase and return. She knew I was. She kept the printed email where Coach had told me I could return it to the outlet, and said she was going to talk to corporate about it.
Maybe this policy will work in the long run, but it's only going to make me decide quickly which bags to keep and which ones to return promptly. Perhaps that's what they want.
It is poor policy, especially when most stores who pride themselves on service are now extending their return periods to a year or even forever.
I can see them limiting the outlet return periods, because that is a different product with less service and lower price level.
But the retail boutiques should have remained the same IMHO, or at the least implement a one year return policy.