Someone has probably said this, but I will say it, too. I wonder if this change to their return policy hasn't backfired, at least in the short term. Someone mentioned they were inundated with returns in JAX. I say that it backfired because at least for me, the few things I returned I would have probably just kept in my closet with the tags on forever had they not suddenly changed the policy. Their policy change prompted me, and I know several others, to do some major closet cleaning of bags and items we'd collected but hadn't used. I returned almost $500 worth of stuff that was over a year old.
One of the bags was almost 2 years old. The SA was the store manager, and when I did that return in December she was not happy at all about having to take it back. I had it in writing via email from
Coach that I could return something that old, as long as it was new with tags. She looked it over hard, even taking it to the back and said she was calling someone to make sure she could take it back. Of course it was brand new, with tags and the dust bag, and I had the original receipt. She said several times customers shouldn't be allowed to return something they'd had that long, even if it was new. I just politely said I was in compliance with Coach's policy, both on the purchase and return. She knew I was. She kept the printed email where Coach had told me I could return it to the outlet, and said she was going to talk to corporate about it.
Maybe this policy will work in the long run, but it's only going to make me decide quickly which bags to keep and which ones to return promptly. Perhaps that's what they want.
