Coach Returns Policy

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#286
fashionplate123 said:
With the old return policy, one of my farther away outlets used to be so great about returning bags; it was never a big deal, but for some reason, they aren't adhering to the old policy where if it was bought before September, you have until the 15th or 18th of January to take it back. Meanwhile, another outlet that is closer to me (still a pain to get to with traffic) acts like you are committing a crime when you return anything- it's really off putting to the point where I don't know if it's even worth it. If I have anything else to return before the deadline, I may take it to a FP store. I'm just burned out with how Coach handles returns - like it's the end of the world. I need to shop at department stores from now on and look at selling on ebay as another option. When I took back a bag that wasn't even a year old, they were awful about inspecting the bag when clearly it was new and in mint condition. I started to worry that by multiple SA's and Managers each putting their fingers all over the inside of it, and pulling out the lining the would create a stain or grease spot! At one point, I was sorry I even made the trip!
Click to expand...

Our store is similar to yours **sometimes**. It really depends on who you get. If I go at my usual time (Friday morning), I often run into a manager who is really snooty and accuses you of using brand new bags with tags on them even though they look BRAND NEW! It's really amazing.

If I time it to go on Saturday morning however, I find that the manager on call is almost always a nice tall man who is super polite and will bend over backwards to make sure he helps me find items at other stores. Returns are never a problem with him. So now I have given up on going Friday mornings and instead head there on Saturdays if I have to do a return or a special order or anything other than buy something off the shelf!
 
#287
stephmorris11 said:
Our store is similar to yours **sometimes**. It really depends on who you get. If I go at my usual time (Friday morning), I often run into a manager who is really snooty and accuses you of using brand new bags with tags on them even though they look BRAND NEW! It's really amazing.

If I time it to go on Saturday morning however, I find that the manager on call is almost always a nice tall man who is super polite and will bend over backwards to make sure he helps me find items at other stores. Returns are never a problem with him. So now I have given up on going Friday mornings and instead head there on Saturdays if I have to do a return or a special order or anything other than buy something off the shelf!
Click to expand...
That is so ridiculous! Even with the tags on. . .sometimes, when I have purchased these bags, the tag is on the inside of the bag, not attached. One of those I wanted to return, but I'm not even going to touch it now. My time, gas and energy aren't worth making that drive only to be treated like dirt. Maybe it is better to call first, get a person's name who is willing to help and then, make the drive.
 
#289
Returned Coach Outlet online purchases to the FP store at the Bellevue Square Mall (WA). The store manager was extremely courteous, helpful, polite and quickly processed the returns.

Tomorrow, I am shipping a return to JAX via USPS Priority Mail 2-day with tracking, insurance, and signature confirmation. Hopefully, I have all of my bases covered. I made the purchase with AMEX, so there's an extra security layer...

I agree with the TPF member who stated that it is worth keeping only the items you absolutely love. I made a few impulse purchases in the past. The thrill of scoring a "deal" is temporary. In addition to the returns, for every item bought, as a household, we donate an item (or more). It really helps in controlling "stuff" from overwhelming and overtaking the house. :spiderweb:
 
#290
minissha said:
I agree with the TPF member who stated that it is worth keeping only the items you absolutely love. I made a few impulse purchases in the past. The thrill of scoring a "deal" is temporary. In addition to the returns, for every item bought, as a household, we donate an item (or more). It really helps in controlling "stuff" from overwhelming and overtaking the house. :spiderweb:
Click to expand...
I hear you! I've returned/ sold/ given away all of my bags and slg's that I'm not head over heals in love with. It's kinda nice having a closet full of bags and slg's I can't wait to carry and not just things I may or may not get around to using.
I'm trying to do the donate 1 thing for every new thing I bring home, too, but it's really becoming more difficult as I go! :sweatdrop:
 
#292
AshleyLovesLV said:
Well, I was told they would send my Camo Taxi Tote with the white corners in to the repair shop and I would have to wait and see what they had to say. Has anyone had any experience with this?
Click to expand...
It takes about 6 weeks. Then you either get back your bag repaired or a coupon. I can't imagine how they would repair it.
 
#293
whateve said:
It takes about 6 weeks. Then you either get back your bag repaired or a coupon. I can't imagine how they would repair it.
Click to expand...


That's what I was thinking. It doesn't seem like something that can be repaired. Am I better off to go through the effort of driving an hour one way to the Coach store to let them send it in, or should I just try to buy some leather paint and fix it myself? Would the coupon be worth all the trouble? What bothers me is the manager told me that this was not normal wear and tear and that they would make it right. I only carried it twice for goodness sakes!
 
#294
AshleyLovesLV said:
That's what I was thinking. It doesn't seem like something that can be repaired. Am I better off to go through the effort of driving an hour one way to the Coach store to let them send it in, or should I just try to buy some leather paint and fix it myself? Would the coupon be worth all the trouble? What bothers me is the manager told me that this was not normal wear and tear and that they would make it right. I only carried it twice for goodness sakes!
Click to expand...
It depends on who you talk to. I've had a few items sent in. More than once, the SA didn't even describe the problem correctly on the form. One time my bag had a little leather loop on the front of the bag to attach the hangtags. I sent it in because it broke. Inside of resewing it or replacing it, they cut it off. Another time I had a vintage bag with a broken zipper. They sent that back unrepaired. I think the bag was too old for them to bother. I didn't get a coupon. The last item I sent in needed resewing and a new turnlock. They did that right.

A smart SA will look at the bag and automatically give you a new bag or your money back. If you are very attached to the bag, you could try to repair it yourself. Otherwise, I would try to get them to give me a new bag. If you got the same one, you could put something on the corners to protect them.
 
#295
whateve said:
It depends on who you talk to. I've had a few items sent in. More than once, the SA didn't even describe the problem correctly on the form. One time my bag had a little leather loop on the front of the bag to attach the hangtags. I sent it in because it broke. Inside of resewing it or replacing it, they cut it off. Another time I had a vintage bag with a broken zipper. They sent that back unrepaired. I think the bag was too old for them to bother. I didn't get a coupon. The last item I sent in needed resewing and a new turnlock. They did that right.

A smart SA will look at the bag and automatically give you a new bag or your money back. If you are very attached to the bag, you could try to repair it yourself. Otherwise, I would try to get them to give me a new bag. If you got the same one, you could put something on the corners to protect them.
Click to expand...


She claimed that she would give me a new bag, but it wasn't an option because they didn't have one in store :(
 
#299
whateve said:
they might, but for a new bag like this one, they should replace it or give her a full refund.
Click to expand...

That's what I thought as well (repair it or receive a full refund). I sent a bag in and asked if it could not be fixed or replaced with a new one, to send it back to me. I wrote my own letter and asked the SA to include it with their form.
 
You must log in or register to reply here.
Top