That really sucks. Do you know what caused the stains? Is the pink dye transfer. Some have had success with Leather Master Dye Transfer Remover. It's expensive though. Perhaps your friend (ex-friend?) could buy some for you. Better still buy you a new bag.You guys I'm freaking out here! I lent out my ivory patent leather carry all and it came back with horrible black marks on the bottom and pink stains on the side! I am about to cry here and I have tried everything. Acetone, vinegar,baking soda, cpr, amo-something, and nothing is taking it out! Do I need to re-dye it? I love the ivory color and would hate to change the color of it. Any ideas?