I noticed on some groups, it was a really big deal to know everything someone has done to a bag. Whether it’s been touched up in any way. These bags have lived a whole life before it reaches someone, it’s almost unrealistic to know everything it’s been through. From working in sales, I would say under promise and over deliver. Ask buyers to zoom into photos as they add to the description of the bag and please feel free to ask for more photos/questions before buying. Also with size, sometimes I add a can of Coke for comparison because I can visualise it better. But you’re always going to have people who make a fuss because they want some money back.