I definitely think cracks like that should have been disclosed. Shoe polish, I can see how she may claim SHE didnt apply any shoe polish, like maybe she bought it that way, or she may claim she has no idea how to recognize shoe polish on a bag. I've also had a seller tell me she didn't apply anything to a bag when it obviously obviously had a weird smell and a not normal shine. But she certainly shouldn't lie about it. And the cracks- there's no excuse for not disclosing them in the listing and showing them in pictures.
Coach Rehab and Rescue Club
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Oh those are only some of the cracks I took pictures of. They’re all over, every crevice, in the stitching etc.
What I don’t get is, I saw she sold another vintage coach in the past- did she not feel the difference if it came to her like that? It feels like plastic. I wouldn’t have cared much if all I had to do was remove the polish, but the damage had already begun. The stitching is so thickly coated, who knows if it’s even still intact under there… I haven’t tried to remove anything or work on the bag. I want a refund & I wanna send it back.
She said she “wishes” I had asked more questions before purchasing! What “more” questions?! Why do sellers do that? where they omit things & then claim the buyer didn’t ask?
I'm so sorry this has happening to you! Sending great wishes that you will get refunded for the bag!!Oh those are only some of the cracks I took pictures of. They’re all over, every crevice, in the stitching etc.
What I don’t get is, I saw she sold another vintage coach in the past- did she not feel the difference if it came to her like that? It feels like plastic. I wouldn’t have cared much if all I had to do was remove the polish, but the damage had already begun. The stitching is so thickly coated, who knows if it’s even still intact under there… I haven’t tried to remove anything or work on the bag. I want a refund & I wanna send it back.
She said she “wishes” I had asked more questions before purchasing! What “more” questions?! Why do sellers do that? where they omit things & then claim the buyer didn’t ask?
I stay away from any bags that look 'too' shiny or 'evenly' shiny. Leather patina do make leather shiny but usually develops unevenly. Ones that are evenly shiny are usually 'treated'. I have had enough of those.. I'm so sorry again that this happened with your Winnie purchase. I'm sure it was not cheap so I hope the seller returns your money!
The seller is very adamant about no refunds & continues to deny the condition of the bag. I’ve had to escalate the case to get PayPal to decide. I hope I get my refund too, I feel sick thinking about it
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And then if you do ask “more” questions you get branded a problem buyer and blocked. Seller needs to own her mistake of not recognizing a shoe polished bag and then trying to sell it. Same as if it were a fake.Oh those are only some of the cracks I took pictures of. They’re all over, every crevice, in the stitching etc.
What I don’t get is, I saw she sold another vintage coach in the past- did she not feel the difference if it came to her like that? It feels like plastic. I wouldn’t have cared much if all I had to do was remove the polish, but the damage had already begun. The stitching is so thickly coated, who knows if it’s even still intact under there… I haven’t tried to remove anything or work on the bag. I want a refund & I wanna send it back.
She said she “wishes” I had asked more questions before purchasing! What “more” questions?! Why do sellers do that? where they omit things & then claim the buyer didn’t ask?
What ever happened to the customer is always right?
If your PayPal is attached to your credit card can you dispute the charge on your credit card? And if the seller has any social media you are aware of, use it! I’m finding normal complaint channels are ineffective these days. Social media complaints- very public - are the only thing that gets any results. Unfortunately.The seller is very adamant about no refunds & continues to deny the condition of the bag. I’ve had to escalate the case to get PayPal to decide. I hope I get my refund too, I feel sick thinking about it
I don’t think I’ve returned a single bag in my 2 years of buying vintage coach. I let a lot of things slide that most people wouldn’t just to avoid confrontation. Not this time, not in this condition.
So was I. It changed the texture not just the color. I’ve not seen anyone discuss that issue anywhere. The leather was wet and I wonder if that caused the damage. I’m finding it an interesting study of how to damage leather. I believe I have made movement in a positive direction though. However I haven’t a clue as to what is working and what is not. In case there is interest I’ve attached pics of the latest progression. Since leather is acidic (at least from the added tanning process) and Baking soda is an alkaline, I thought perhaps adding a little white vinegar to the spot might bring it back to an equilibrium. I figured it couldn’t make it worse. I then washed it with soap and water again. The spot seemed to retain water more than the other parts. I haven’t a clue why. There is definitely a different texture between the spot and the surrounding area. (It’s a little recessed.) I then scrubbed the spot and surrounding area with Feibing’s saddle soap. I wanted to remove any residue that might have been left. Only the spot remained visibly wet. I then set it aside to dry, but since it wasn’t moving very fast I began blotting just the spot. In doing so I noticed if I pushed hard the spot lighten for I bit. But it would then darken again. This made me think that moisture might be adding to the darkness. I then scrubbed and scraped with my finger nail until the area really began to change in color. The texture didn’t really change though. As you can see in the pictures there is definitely a difference. I’m not done yet though, so we’ll see if I can get the texture back to its original “fullness”. Please excuse any typos. Screen is tiny, fingers not so much.
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Oh! I also saw that video by Debi and it didn't work on my bag as well. I think it doesn't work on old stains. I tried on Bone color bag and it only left the area around the ink mark lighter but did not lift the ink a bit. I think recoloring would be an only option..
I completely get it. I ended up with a painted bag one time. I'd only spent like 40 bucks so I didn't push back on the seller even though it was not disclosed. But to be honest, once I really realized that I have no idea what I am going to get by buying from resellers, it made me stop in my tracks. No more do I consider a bag over $60 (not that I ever did), which is about my threshold for money lost if a bag shows up in bad condition. So there goes buying any rare or desireable bag. Since prices are so high now, its just put a stop to me collecting altogether.
oh, actually it does not look as bad as I thought it'd look! No need to even go to the realm of recoloring!
I think areas that are more damaged on the leather (scrapes, scratches, etc) usually absorbs water/fluid more easily. think those areas are like an open wound. Just like when you dunk the bag, scratches absorbs water much quicker than the healthy part of the leather. I think by using fingernails to scratch, it is causing the leather to damage more, leading the spot to absorbi the mositure more quickly. I think completely washing the bag may lesson the color difference caused by 'spot treatment' and make it less visible. And a coat or two of Blackrock or Renapur may also help with blending the colors (since the stained area is now more matte than the rest) and do wanders!
Which site did you buy it on? With a paypal dispute, shipping isn't covered. Usually it is better to open a dispute on the selling site.The seller is very adamant about no refunds & continues to deny the condition of the bag. I’ve had to escalate the case to get PayPal to decide. I hope I get my refund too, I feel sick thinking about it
Don't open another dispute while you have an active one. You can't have a dispute open with more than one company at a time. If you open one with your credit card, the paypal one will be closed.
Same here. I buy cheap and take what I get. I like to rehab myself anyway so I look for bags in rough condition, and am unwilling to pay much more than 50-60. It takes a lot of digging but there’s still some out there.
This incredible, your friend is soo luckyOG red Rambler rehab is complete! It was already in great shape but looks even better after a dunk, CPR & Renapur. I also did two horse hair buffing sessions on it. This beauty is going to a good bag friend of mine so I really wanted to make it look as nice as possible(anyone else ever worry their rehabs aren’t good enough?
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You know I've done this so much in the past and I'm left with bags I feel guilty to resell. One bag I'm sending it to another coach collector for free because I wouldn't take money for it. I'm glad you're standing your ground. She is gaslighting you! I hate when some say "vintage condition" and it looks like a shambles. What I really don't get is, why would it smell of mothballs if she's not had it long enough to know whether it's had something put on it? Good luck with PayPal. If not, credit company and raise a claim. Not only do they go for far too much money to arrive looking like crap, it's also the principle. Is this eBay? I've found buying on the US eBay to be a completely different experience to the UK market. You ask questions, they cancel the order in the US or get really defensive.