Coach Rehab and Rescue Club

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#7,066
I'm back again for help with the stewardess I've been working on since Oct 13!
It has had multiple problems from the start:
http://forum.purseblog.com/coach/coach-rehab-and-rescue-club-624452-442.html

After that post, I bathed again for two whole days, conditioned and repaired the split leather. She still is not smooth leather on the flap, back and sides. The front under the flap is smooth as is the bottom. It's hard to describe but it's got the feel of felt rather than smooth or suede. She also has another problem I can't figure out. She is heavy like rubber. If I push on the leather on one side, it turns really light where you press and you can see the imprint on the other side that looks waxy.

I left her sit for a week and that still remained. So I bathed her again and this time put nothing on her, no conditioner or moisturizer because I've felt all along that there was some sort of grease or heavy oil in the leather.
After sitting two more weeks she was still the same so I soaked her in Stanley concentrated degreaser for a day. There was oily residue floating on the water and of course blue bleeding in the water. (This bag has bled more colors than a peacock has!)
The next day I bathed her in a warm bath with dawn. She still bled some but much lighter blue. I rinsed well and stuffed her to dry. The leather was very dry so I used Leather Therapy. I waited a day and used it once more.
The bag is just like she was before - very heavy, feels like rubber and has that same problem with the waxy appearance where pressed.
Any ideas as to what to do from here!

Here are pictures so you can see what I'm talking about:



image-924869342.jpg

Flap against smooth leather





image-2102001487.jpg

The back of the bag





image-4293794370.jpg

The same back of the bag with my hand inside pressing against the leather
 
#7,067
2Blessed said:
I'm back again for help with the stewardess I've been working on since Oct 13!
It has had multiple problems from the start:
http://forum.purseblog.com/coach/coach-rehab-and-rescue-club-624452-442.html

After that post, I bathed again for two whole days, conditioned and repaired the split leather. She still is not smooth leather on the flap, back and sides. The front under the flap is smooth as is the bottom. It's hard to describe but it's got the feel of felt rather than smooth or suede. She also has another problem I can't figure out. She is heavy like rubber. If I push on the leather on one side, it turns really light where you press and you can see the imprint on the other side that looks waxy.

I left her sit for a week and that still remained. So I bathed her again and this time put nothing on her, no conditioner or moisturizer because I've felt all along that there was some sort of grease or heavy oil in the leather.
After sitting two more weeks she was still the same so I soaked her in Stanley concentrated degreaser for a day. There was oily residue floating on the water and of course blue bleeding in the water. (This bag has bled more colors than a peacock has!)
The next day I bathed her in a warm bath with dawn. She still bled some but much lighter blue. I rinsed well and stuffed her to dry. The leather was very dry so I used Leather Therapy. I waited a day and used it once more.
The bag is just like she was before - very heavy, feels like rubber and has that same problem with the waxy appearance where pressed.
Any ideas as to what to do from here!

Here are pictures so you can see what I'm talking about:



View attachment 1946488

Flap against smooth leather





View attachment 1946489

The back of the bag





View attachment 1946490

The same back of the bag with my hand inside pressing against the leather
Click to expand...

What a mystery! I wish I could help but I have no clue.
 
#7,069
MandCMommy said:
I'm VERY carefully deconstructioning her now. I'll post pix no matter how she turns out. :-)
Click to expand...

Another update on the demi. Coach sent a replacement zipper pull (but no hang tag, more on that later). The only problem is the pull is a much lighter tan. Should I try to distress it somehow so that it matches? Any advice or input is appreciated.
On to the hang tag. Evidently they just forgot to include it in the envelope. I called JAX and the CSR just ordered a second. She said if by some chance I received the other just to keep both, but chances were it was a mistake because it was ordered at the same time as the zipper pull.
 
#7,071
MandCMommy said:
Another update on the demi. Coach sent a replacement zipper pull (but no hang tag, more on that later). The only problem is the pull is a much lighter tan. Should I try to distress it somehow so that it matches? Any advice or input is appreciated.
On to the hang tag. Evidently they just forgot to include it in the envelope. I called JAX and the CSR just ordered a second. She said if by some chance I received the other just to keep both, but chances were it was a mistake because it was ordered at the same time as the zipper pull.
Click to expand...

How different is the color? The hangtag will probably be the same color.
 
#7,073
whateve said:
One of the zippers on one of my burgundy basic bags has shredded. See, there was a reason I needed four! Do you think there is a chance that Coach would fix it?
Click to expand...

How old is the bag? I've heard they are not repairing bags that are 10+ years old, only issuing store credits and saying that they cannot repair to Coach standards.
 
#7,074
MandCMommy said:
How old is the bag? I've heard they are not repairing bags that are 10+ years old, only issuing store credits and saying that they cannot repair to Coach standards.
Click to expand...

Really? Well this bag is much older than that - it is a NYC bag, probably late 70's. The zipper broke on my lightweights satchel and the SA told me that the hardware was guaranteed for life, so they would repair it. In that case, it came off track so it was really a hardware failure. I didn't send it in because it miraculously repaired itself.

On my basic bag, the fabric of the zipper shredded so it isn't really a hardware failure. I was just hoping that since they still make these bags, they could do it. I don't mind paying someone to do it but I want to make sure I get one of those heavy duty zippers they used to use. The color doesn't matter because back then, they never matched the zipper to the bag.
 
#7,076
whateve said:
Really? Well this bag is much older than that - it is a NYC bag, probably late 70's. The zipper broke on my lightweights satchel and the SA told me that the hardware was guaranteed for life, so they would repair it. In that case, it came off track so it was really a hardware failure. I didn't send it in because it miraculously repaired itself.

On my basic bag, the fabric of the zipper shredded so it isn't really a hardware failure. I was just hoping that since they still make these bags, they could do it. I don't mind paying someone to do it but I want to make sure I get one of those heavy duty zippers they used to use. The color doesn't matter because back then, they never matched the zipper to the bag.
Click to expand...

If they still sell the basic then chances are they will repair it. :)
If you do decide to have someone replace the zipper please check their work. I had my dry cleaner replace the zipper in my Columbia Sportswear fleece jacket and its all crooked and wrinkled, so we're arguing that out. Learn from my mistake.
 
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#7,078
MandCMommy said:
If they still sell the basic then chances are they will repair it. :)
If you do decide to have someone replace the zipper please check their work. I had my dry cleaner replace the zipper in my Columbia Sportswear fleece jacket and its all crooked and wrinkled, so we're arguing that out. Learn from my mistake.
Click to expand...

Your post makes me wonder, do we have a section for Coach parts? or if I call they might still have parts and could be repaired? im talking about older bags.
Example here I have a nice little black leather crossbody with some missing hardware, where as someone over here might be looking for replacement handle or might have the piece im looking for? I wouldnt mind trading or offering them. I cant sell the bags and I certainly cant throw them away?
I also have a used to be nice straw/suede white bag, I think its beyond repairing but the hardware is immaculate.

Do we have a section where all of us could post what we can offer for repairs? or does Coach usually ship out parts as needed?

Toughts, anyone?
 
#7,079
balmer79 said:
Your post makes me wonder, do we have a section for Coach parts? or if I call they might still have parts and could be repaired? im talking about older bags.
Example here I have a nice little black leather crossbody with some missing hardware, where as someone over here might be looking for replacement handle or might have the piece im looking for? I wouldnt mind trading or offering them. I cant sell the bags and I certainly cant throw them away?
I also have a used to be nice straw/suede white bag, I think its beyond repairing but the hardware is immaculate.

Do we have a section where all of us could post what we can offer for repairs? or does Coach usually ship out parts as needed?

Toughts, anyone?
Click to expand...

If Coach has the part, they will give it to you, free of charge. This includes hangtags, turnlocks, etc. I just called today and asked for the keychain part that was missing from my vintage wallet. They don't have the part anymore but they were willing to send me a split ring in brass as a replacement.

There is a section for posting Coach items you are looking for. You aren't allowed to buy or sell on there. It is generally for purses and such but I don't see why it can't be used for spare parts too. I don't know of anywhere that you can post things that you are willing to give away. Maybe there should be a new thread for this.

I am always looking for a strap for my Italian leather satchel.
 
#7,080
balmer79 said:
Your post makes me wonder, do we have a section for Coach parts? or if I call they might still have parts and could be repaired? im talking about older bags.
Example here I have a nice little black leather crossbody with some missing hardware, where as someone over here might be looking for replacement handle or might have the piece im looking for? I wouldnt mind trading or offering them. I cant sell the bags and I certainly cant throw them away?
I also have a used to be nice straw/suede white bag, I think its beyond repairing but the hardware is immaculate.

Do we have a section where all of us could post what we can offer for repairs? or does Coach usually ship out parts as needed?

Toughts, anyone?
Click to expand...

Most of the time Coach will send you replacement hardware as requested. As far as the other someone else might be more knowledgeable about that.
 
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