Just a quick update on a vintage old stock bag that I sent to
Coach repairs. This is a black Soho tote with long straps, bought from a lady that bought it from somebody who had kept it in storage for years - came with the original Coach box with sticker with the item number, and original booklet.
Anyway, the bag had an area with dried-up glue (I was sure it was glue though several of you noted that these older bags shouldn't have glue). I sent it to Coach repairs but expected that they would just turn it down as a project.
Well, about 6-8 weeks later, I am pleasantly surprised to get it back apparently cleaned out and repaired! They basically cleaned off that dried-up stuff (whatever it was) and glued or tacked down the inner pocket. It looks usable to me now. Here is what the letter says:
"Enclosed is the Coach item that you sent to us for evaluation. We are sorry that you experienced a problem with your Coach product and apologize for any inconvenience this may have caused you. We are pleased that we were able to repair your item and are returning it to you. We are glad that we could be of service to you and trust that your COACH item will continue to provide you with much good use and enjoyment."
I am very pleased that, in this case, they attempted repair of a vintage bag.