WOW! thats bs. i just got a melon peyton wristlet on ebay a few weeks ago and the color rubbed right off in a spot and it is a yellowish white as well. i am sorry about your kristin what a shame its such a beautiful bag. this is my fear of the newer bags none seem to be dyed well. the color faded and rubs right off.
Honestly, it looks like they just spayed painted it. I never had it happen to my older bags. Yes, some of them have little scartches but underneath is the same color as the color of the bag, not white. I hope they will give me my money back...