Coach Factory Online Sale Discussion Thread

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#11,896
Sarah03 said:
I purchased mine at the beginning of June and it still says “Shipping from store.” :/
Can you post pics compared to the FP charms?
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I didn't pay enough attention when ordering, I thought it would be just like my other ones.
Mine was on backorder for weeks then switched to shipping from store. UPS showed wednesday delivery but then it arrived early in a massive box that would fit a rogue, I was so confused at first lol.

20200628_195144.jpg
 
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#11,900
Lee22 said:
Covid Return Alert for those in the PA,NJ,DE tristate area. As you know our retail stores have yet to open so I chatted with rep to see if the updated return policy will be extended for our area and was told NO. She told me to process the return via mail and in write the following on return document ”APC” FOR REFUN which is their approval to accept my return. Below is the updated return policy recently added to the website....
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Thanks for the heads up on this. I had a return that I wanted to make in-store, but the local one is listed as pickup only. I had no idea they changed their policy. I have a screenshot that returns were extended to 30 days after stores re-opened. I assumed that would apply to each local store. I'm so angry they reversed this... I had been relying on it for months, otherwise I would've just dropped my return in the mailbox. So I called to make sure it wouldn't be too late - the first CS rep said she couldn't help me; it would be too late for me to receive credit by the time they process it. I asked to speak with someone else who could help me - she just transferred me to another rep who also couldn't help me, but was at least willing to call a supervisor. (Second rep was confused why the first rep didn't just do that, but she sounded very disinterested in her job). Currently on hold, as the second rep can't get in touch with a supervisor. I'm tempted to write down what you said on the label and just ship it in...
 
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#11,901
I wanted to order my Rexy and Sharky masks from the retail site so they came in the nice box, but they were sold out by the time I made up my mind. So I ordered from the outlet and when I checked order status a few days later it showed backorder. I checked last night and they moved to processing, so I hope to receive them soon! It now shows August on the outlet site!
 
#11,903
Hyacinth said:
When I checked my order status this morning all I got was a notice that they "couldn't find my order" and to contact CS by phone. I have a bad feeling about this... I don't even have the heart to call.
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I ordered two Rexy masks from the outlet site and then a couple days later one unicorn mask from the retail site. Both orders were bouncing around with status of backorder and the “couldn’t find your orders”. I received a shipping email for my unicorn one today even though I ordered that 3 days later then the outlet ones. I called this morning to check on the outlet order and they informed me the rexy ones have been shipped, provided me with a tracking number. I still have not received a shipping email for the Rexy ones but sometimes with my outlet orders I don’t receive one, I find out it’s shipped via my UPS tracking account. I just checked my order status to see what it says... both have the “couldn‘t find your order“ message......

So, don’t worry too much! I‘m sure you will get your order! :smile:
 
#11,905
Thanks for the encouraging words, everyone!

What's odd is that if I try to check my order status from the My Account link at the top of each page, I get the "can't find your order" message. But if I drop down to the bottom of any page to the Customer Care link and click on Order Status, It's still there and still shown as "Processing". :eek:


"The only consistent thing about Coach is their inconsistency". Words to live by.
 
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#11,906
Hyacinth said:
Thanks for the encouraging words, everyone!

What's odd is that if I try to check my order status from the My Account link at the top of each page, I get the "can't find your order" message. But if I drop down to the bottom of any page to the Customer Care link and click on Order Status, It's still there and still shown as "Processing". :eek:


"The only consistent thing about Coach is their inconsistency". Words to live by.
Click to expand...
I have been getting the same messages. My latest order gave me the same message. So I clicked the previous order. Same can't find message and says to call Coach. Went back to the latest order and but this time it loaded.
 
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#11,909
hotstar16 said:
Thanks for the heads up on this. I had a return that I wanted to make in-store, but the local one is listed as pickup only. I had no idea they changed their policy. I have a screenshot that returns were extended to 30 days after stores re-opened. I assumed that would apply to each local store. I'm so angry they reversed this... I had been relying on it for months, otherwise I would've just dropped my return in the mailbox. So I called to make sure it wouldn't be too late - the first CS rep said she couldn't help me; it would be too late for me to receive credit by the time they process it. I asked to speak with someone else who could help me - she just transferred me to another rep who also couldn't help me, but was at least willing to call a supervisor. (Second rep was confused why the first rep didn't just do that, but she sounded very disinterested in her job). Currently on hold, as the second rep can't get in touch with a supervisor. I'm tempted to write down what you said on the label and just ship it in...
Click to expand...
Honestly I was extremely annoyed by the change in policy too. I would expect that if it is post dated by today it would be fine.... Interested to hear the outcome of your discussion. If you do send also add “AFC” on the label.
 
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