Cleaning, Care and Repair of Your Dior

[xiaomantou]

That is heartbreaking...I've seen some others mention how this happened to them and they took it back to the boutique and were told it was defective. I would suggest taking it back to the boutique and have it checked out. Hopefully they can help

Thank you!! I have sent a message to my SA and hopefully he replies soon

 

[tayflea]

Thank you!! I have sent a message to my SA and hopefully he replies soon

Keep us posted on what they say/do.

 

[xiaomantou]

Keep us posted on what they say/do.

Thanks for following up! My SA asked me to bring back the bag to them, and they will send to their labs for checking. Hopefully they’ll do an exchange for me!

 

[tayflea]

Thanks for following up! My SA asked me to bring back the bag to them, and they will send to their labs for checking. Hopefully they’ll do an exchange for me!

Oh that's good that they are on top of it and yes hopefully they'll let you do an exchange and you do not have any issues with the next one

 

[xiaomantou]

I just saw color changes on my grey TDJ book tote too I guess it’s the weather here (like what my SA said) that does this crazy thing to these bags … I’m done with their canvas after this ..

 

[campcamp]

Hello everyone

I wanted to update my post:

I went to the Dior store and showed my bag. The SA checked the handles and explained what we can do about it.

Normally after checking the invoice info, they are taking photos and sending them to France HQ to decide if it is caused by the customer or it is some kind of manufacturing defect.
If it is the customer's fault they are offering to fix it with their cobbler with or without a fee (depending on the fixing issue)
If it is a manufacturing defect they are sending the old bag to France HQ and giving you a brand new one!

SA thinks my problem might be caused by hand sanitizer (maybe the previous owner of the bag held the handles after using hand sanitizer, but I didn't) and even though I don't have an invoice or the previous owner's name she still offered to fix it with their cobbler. Dior's customer service is the best I must say Now I'm waiting my bag to be fixed

May I ask what your process was for when you went to a boutique for the repair?
I have a saddle bag that my strap where the “cd” hardware broke off, and I’ve only had the bag for 4 months. I took it to the boutique and they just took a picture of my invoice and said it would take 4-6 months to repair. I didn’t get any email to confirm Dior has possession of my bag and I’m starting to think I’m an idiot for coming back without proof of drop off…any insight on this would be very helpful if the process. Thank you!

 

[averagejoe]

May I ask what your process was for when you went to a boutique for the repair?
I have a saddle bag that my strap where the “cd” hardware broke off, and I’ve only had the bag for 4 months. I took it to the boutique and they just took a picture of my invoice and said it would take 4-6 months to repair. I didn’t get any email to confirm Dior has possession of my bag and I’m starting to think I’m an idiot for coming back without proof of drop off…any insight on this would be very helpful if the process. Thank you!

Ask for the SA that helped you. They will remember that you dropped off the bag, and can follow up for you.

 

[campcamp]

Ask for the SA that helped you. They will remember that you dropped off the bag, and can follow up for you.

Thank you so much for the reply! I will contact the SA. Due to the estimate of 4-6 months, I didn’t want to be that person who bothers them a week in. Appreciate your advice!

 

[Chanelli27]

Hii everyone!
Someone just spilled their beer on my dior oblique bag! I tried to use any cloths I could find to soak it up…
There are no stains but I am afraid that it will smell terribly…for ever.

Does anyone have advice or experienced something similar? I am thankful for any help!

 

[lkoko]

Hi has anyone experienced the embroidery/thread color change with their oblique jacquard? Some parts near the top has turned a strange shade of pink … I’ve stored it in a dry place and kept it away from sun, heat, rain and anything damaging. Anyone has any clue if this can be fixed? I’m heartbroken

View attachment 5333416View attachment 5333415

i just noticed the exact thing has happened to my mini book tote! The shadow threading on the oblique has turned this mauve colour all around the edge binding only. May I ask if they came through with a replacement for you?

 

[chateau88]

Can someone advise if this black spots on the flap is still removable? Thanks

 

[Luciaiva]

Hi guys! I asked about this in diorama thread but maybe this one is suitable for my question. I am getting desperate about my diorama bag. It is from 2018. The shoulder strap is looking worn out. Is this normal and what can I do about it? how can I fix it? Does anyone else have the same issues?

Hi, I have the same issue with my Diorama. Was made in 2018 and the strap is getting even worse than yours. Did you manage to repair it somehow? Any tip would be appreciated I was reading about Autosol metal polish paste, that it might help to prevent this tarnishing..

 

[Aprilshack]

Sorry if this is in the wrong spot. I am eyeing up a lady Dior and in the photos/videos it looks like the straps/leather tabs are an off white/cream colour Vs the white piping/number 1? Is this correct? I can’t tell if they are or it’s the lighting. Are the white/cream parts patent leather? Is the main body of the bag cloth or coated canvas? Thanks.

 

[chateau88]

Hi Jess,
This happened to me and my Lady Dior is this color as well. The marks came off with a baby wipe.

For all other members, I just bought my preloved LD 2017 in light pink. There’s obvious tarnishing on the charms and hardware but I didn’t really mind as much - what gripes me is how it’s staining my bag. Like Jess, the flap is being stained by the hardware. Behind my Dior charm, there was a huge stain from the tarnishing. They’ve all come off with either wipes/ leather cleaner but how do I stop this from happening further?

Any advice on what to do to “treat” the hardware would be appreciated.

Hi Nana, I tried using white eraser to remove the dark spots on the flap, but very gently and somehow it works for my bag.

 

[iqaganda]

I was cleaning my bags yesterday when I noticed the back of my Lady Dior’s stitchings have some whitish dust-like dirt.. I tried my best to take its photo.. Any ideas how to remove them? I tried wiping with a micro fibre cloth, didn’t work, and even with a magic eraser but seems the more I rub, the colour gets on the sponge.. It may not be that obvious in photos but it is distinguishable IRL.. Please help.. TIA!