Hi,
I'm wondering if someone could give me some advice as to where I stand in the following situation:
I have 2 Diorama Croisière wallets (with chain) in calfskin with large 'Cannage' motif.
One which has been used regularly for about 1.5 - 2 years, and one that have been used less for about 4 - 6 months.
The older one still looks pristine but the newer one had some serious wear at the edges where the chain touches, last year I took them both to the Dior shop on New Bond St in London and they agreed that it might be the placement of the mini D-rings that made the chain damage the leather (as they old one didn't have any issues).
They send it to Paris to see if anything could be done, and if not, I would receive a replacement or possibly a store credit - (they sounded very hesitant here and only gave the option when I said I was unsure if I wanted a replacement in the event it happens again as I've seen more people with this issue than not).
Anyway, approx. 4 months later in Feb of this year, the store contacted me and said they had fixed the wallet (without any authorisation from me... on the paperwork it says it is sent to Paris for 'quotation'). The 'fix' was pretty much pulling the leather and gluing it down, they may have added some paint... I refused to accept it and off it went to Paris again!
I have just chased them about the wallet and hope to hear from them next week.
However, if they say they are not able to fix the previous fix, which was done without my authorisation, can they still only offer me a replacement or a store credit (which only lasts one year)? Or as they messed with it without my authorisation, can I ask for a refund?
I don't want to take my chances on another wallet and there is nothing else I want or 'need'...
T