Chicago Hermes

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#211
musicmom said:
Just had a horrible experience in the Chicago H store, on a business trip to the city. I'm only into scarves, and it was my first visit to an H store. I was even wearing my Fleuri Cheval (gift)! Completely unhelpful SA who seemed to know no more than me (and sometimes less). When I asked about what colors/designs would work best, he said that anyone could wear any of the scarves and look good. Excuse me???? Clearly this guy had no experience in helping customers -or perhaps chose not to. All of the other SAs ignored me, and I was the only customer in the store. I don't think I have EVER been so disgusted in the customer service at a store. Get this staff trained, Corporate Hermes!
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What the heck! That seems like a blow-off response.
 
#213
Does anyone shop at the Chicago Hermes? Have you had any luck with finding a B or a K?
Any specific SA who is darling? We are spending the 4th there and my husband and I want to purchase another baby!!! Thank you for all of your input!!
 
#215
I was there in March 2013 for business trip. I just walked in casually as it's close to the Four Seasons Hotel we were staying (not hoping of getting any B / K luck as I was not a regular). Peter was very nice and helpful and I got my Lindy there without spending / begging like what we have to do in Hong Kong. Actually, there were a few sizes / colors that I can choose from too (never know the word "choices" exist in the H world) but still no luck on B & K (fully understand B&K should be reserved for those on waitlist). Peter offered to send the bag to hotel and gave me his card saying I can call him anytime / on my next biz trip there. very nice experience.
 
#216
Hi - I was wondering if Trish is still working at the Chicago store? I'm visiting next week & wanted to stop by. She had helped me purchase my first Lindy quite some time ago. Thanks.
 
#220
I was in Chicago about two months ago. And shopping at a Hermes was a must. The SM there are nice. Look for Jacki or Jacqueline she is so willing to dig thru the back and try to find something you like. By the way I love Chicago although that was my first time there. The people are so nice there it is a beautiful city. And overall impression is much nicer than I expect. People are so stylish there even they are all in big jackets :)
 
#222
Greenjacki said:
I was in Chicago about two months ago. And shopping at a Hermes was a must. The SM there are nice. Look for Jacki or Jacqueline she is so willing to dig thru the back and try to find something you like. By the way I love Chicago although that was my first time there. The people are so nice there it is a beautiful city. And overall impression is much nicer than I expect. People are so stylish there even they are all in big jackets :)
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Oh, thank you for your reply! Wonderful to hear that the staff in this store are nice. I sure hope I get lucky when I do go there.
 
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