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So this is indeed a new policy there! But I quoted the invoices on the back. Very strange there is no info on the back on the Italian invoice.http://forum.purseblog.com/chanel-shopping/exchange-return-policy-in-chanel-boutiques-226854-18.html
Here's the discussion. Post 267.
Fellow TPFer says in her case (or friend - can't remember), the credit is only good for the store it was purchased in.
I also want to say that there wasn't anything written on the back of her italian invoice/receipt, which is what triggered this whole discussion, but I'm not positive.
Update: read her post. Store credit in the actual store she returned her bag, in Italy.
I was just there, and they do have great stock. I asked about an old medium in black, but they didn't have it. I'm not sure about Navy. The sales associate said they had stock in the velvet boys. Rome definitely had the best stock and you'll be there on Thursday/Friday which are shipment days so you may find what you are looking for!
Does anyone know what the price differences are in Italy and France? I went to France in March and will be heading to Rome in a few months. Are the prices more expensive in Rome? Does anyone know what the selections are like? Is there a big Chanel store like how they have in Paris? TIA!!
Hi all! I'm going to Florence and Venice in early November....any recommendations on which boutiques are best? I saw that there are three in Florence, and I remember only one when I was in Venice last, but that may have changed. Thank you for any input! XO Joy