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Exactly! Ironically my backpack sold shortly after I posted here! I put it at a reasonable price and I’m taking a hit but I think I’m only losing like $150. I’m trying to view it as if a rented the bag for a month. I’m just thankful it sold and I’ll ship it out tomorrow to the authenticate. Glad I didn’t take the lowball offers from FP or TRR ha!
The truth is they count 15 days from the ship date. No time to authenticate the handbag once you received... I just found out
((((((((((((((((((((((((((((((((((((((((Do you have the box it came in still ? Look at the weight of the package. Since you received a nail filer the weight will be much lighter than what you paid for. Did you call your credit card company yet?Please someone help me I think I am having a heart attack. Fashionphile did not send me my order they sent me a nail filer!!!!!!!! I contacted them and told them this doesn't make sense I did not recieve my order I asked them if this was the correct order and tracking and address and they said yes and they would look into it. I tried to contact them several times and they would not answer or it would say they are in a meeting and I was told to press 4 because they are different departments. After 3 weeks I receive an email saying that the package was delivered and they will close this and not move forward. I never said the package was not delivered I said I didn't receive what I ordered!!!!! I even asked for the phone call which they sent where I stated I did not recieve my order but they are saying I said I didn't receive my package which I never said and at first I didn't hear the employee on the phone but I never said I didn't receive my package I said I didn't receive my item!!!! And this was after I started pressing option 1 and asking for a phone call back because no one answers and emailing multiple times thinking this is all a JOKE!!!!! I literally want to kill myself this is a lot of money either way even if it was a little money HOW CAN A COMPANY NOT SEND YOU YOUR ITEM BUT INSTEAD AN EMPTY BOX????????????????????????????????????????????????????? I have a heart condition I cannot deal with this please someone help me please someone help me I really don't feel good
Please someone help me I think I am having a heart attack. Fashionphile did not send me my order they sent me a nail filer!!!!!!!! I contacted them and told them this doesn't make sense I did not recieve my order I asked them if this was the correct order and tracking and address and they said yes and they would look into it. I tried to contact them several times and they would not answer or it would say they are in a meeting and I was told to press 4 because they are different departments. After 3 weeks I receive an email saying that the package was delivered and they will close this and not move forward. I never said the package was not delivered I said I didn't receive what I ordered!!!!! I even asked for the phone call which they sent where I stated I did not recieve my order but they are saying I said I didn't receive my package which I never said and at first I didn't hear the employee on the phone but I never said I didn't receive my package I said I didn't receive my item!!!! And this was after I started pressing option 1 and asking for a phone call back because no one answers and emailing multiple times thinking this is all a JOKE!!!!! I literally want to kill myself this is a lot of money either way even if it was a little money HOW CAN A COMPANY NOT SEND YOU YOUR ITEM BUT INSTEAD AN EMPTY BOX????????????????????????????????????????????????????? I have a heart condition I cannot deal with this please someone help me please someone help me I really don't feel good
Yes I have the box it says 1 lb and I called UPS to ask if it was weighed that much when they sent it they said they couldn't tell me I have to talk to sender and I called my credit card company just recently because I thought this is all an obvious mistake on their end oh my god I don't know what to do this is not right and ups won't help me either they say I have to go through sender because I am the receiver
((((((((((((((((((((((((Dispute charge with your credit card company. I now video when I open boxes. Good luckPlease someone help me I think I am having a heart attack. Fashionphile did not send me my order they sent me a nail filer!!!!!!!! I contacted them and told them this doesn't make sense I did not recieve my order I asked them if this was the correct order and tracking and address and they said yes and they would look into it. I tried to contact them several times and they would not answer or it would say they are in a meeting and I was told to press 4 because they are different departments. After 3 weeks I receive an email saying that the package was delivered and they will close this and not move forward. I never said the package was not delivered I said I didn't receive what I ordered!!!!! I even asked for the phone call which they sent where I stated I did not recieve my order but they are saying I said I didn't receive my package which I never said and at first I didn't hear the employee on the phone but I never said I didn't receive my package I said I didn't receive my item!!!! And this was after I started pressing option 1 and asking for a phone call back because no one answers and emailing multiple times thinking this is all a JOKE!!!!! I literally want to kill myself this is a lot of money either way even if it was a little money HOW CAN A COMPANY NOT SEND YOU YOUR ITEM BUT INSTEAD AN EMPTY BOX????????????????????????????????????????????????????? I have a heart condition I cannot deal with this please someone help me please someone help me I really don't feel good
I had something similar happen - their only answer to unfortunately when questioning the listing was...."you can return for a refund."
You will need to calmly explained to Fashionphile what has happened. If this does not work and they refuse to investigate then your next option is to contact your CC company and file a dispute.Please someone help me I think I am having a heart attack. Fashionphile did not send me my order they sent me a nail filer!!!!!!!! I contacted them and told them this doesn't make sense I did not recieve my order I asked them if this was the correct order and tracking and address and they said yes and they would look into it. I tried to contact them several times and they would not answer or it would say they are in a meeting and I was told to press 4 because they are different departments. After 3 weeks I receive an email saying that the package was delivered and they will close this and not move forward. I never said the package was not delivered I said I didn't receive what I ordered!!!!! I even asked for the phone call which they sent where I stated I did not recieve my order but they are saying I said I didn't receive my package which I never said and at first I didn't hear the employee on the phone but I never said I didn't receive my package I said I didn't receive my item!!!! And this was after I started pressing option 1 and asking for a phone call back because no one answers and emailing multiple times thinking this is all a JOKE!!!!! I literally want to kill myself this is a lot of money either way even if it was a little money HOW CAN A COMPANY NOT SEND YOU YOUR ITEM BUT INSTEAD AN EMPTY BOX????????????????????????????????????????????????????? I have a heart condition I cannot deal with this please someone help me please someone help me I really don't feel good
As mentioned above, you need to calmly call your credit card company and tell them that you ordered an item and received an empty box. Let them know you've already talked to the seller and that the merchant is not willing to make good on the loss. Then file a chargeback. The credit card company will find in your favor.
I tried to contact them several times including today and they tell me they will no longer be speaking with me regarding this even though I have never spoken to anyone on the phone only rude emails and today someone in client services hung up the phone on me how is this right please and what am I supposed to do they told me to file a chargeback but they will show a tracking and say a package was delivered how am I supposed to prove anything???????
I tried to contact them several times including today and they tell me they will no longer be speaking with me regarding this even though I have never spoken to anyone on the phone only rude emails and today someone in client services hung up the phone on me how is this right please and what am I supposed to do they told me to file a chargeback but they will show a tracking and say a package was delivered how am I supposed to prove anything???????
I contacted my credit card company as Fashionphile won't speak to me and only email me telling me to file a chargeback with my financial institution but they will show a tracking and say a package was delivered but I did not receive my order how am I supposed to prove anything????????????
