Thank you for your reply ccbaggir89. I did do the drop down box. The only thing that shows up there is my new purchase I did yesterday. I’m hoping FP will answer the email early Monday.
**Buying from Fashionphile** shopping experiences/questions
- Thread starter MissMcCrocodile
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Has anyone purchased a gift card using site credit? I have site credit that I don’t know what to do with, and my sister has an item she wants to buy, so I thought this would be a way to let her use my $ just sitting there.
Maybe call the technical help line at Fashionphile, I never have any luck communicating through the emails.
What's the item and price? I remembered they would not buy back certain items and / or under certain price range, but should be able to return if within the return period, unless they changed something recently. Or was it a very expensive item such as birkins they may have a shorter return window?(I had just went FP and read their return under a birkin again, says all items return is 30days "Item(s) must be postmarked within thirty (30) days of the purchase date. ")
They count the date of return from the day you purchase (if I understands correctly), please keep us updated
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Thank you for your reply CoolCustomer. I plan on calling FP Monday morning CA time. My fingers are crossed.
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Thank you for your reply onlyk. My pkg did come with a Return label that indicated FedEx as the company to use to do the return. Not UPS like their Return policy stated.
However I believe I still need to inform FP of my intention to return the item and send along some sort of Return invoice with my item. That is my problem. That 7/22/22 order is not listed anywhere in My Purchase folder to click on for the return label or any return instructions.
I wanna add that the enclosed return address label is for NJ and not CA. I will update when I hear back from FP.
Oh, that's interesting. Maybe they have changed their return system--you got a return slip with the item in the box?? If so it sounds like they have changed how returns are handled. Many companies just have the return code for your item on the outside of the label so they don't make you include anything in the actual box. But they usually do make you sign on to initiate the return. Definitely tell us more when they get back to you!
Yes ccbaggirl89, the return label was inside the box along with an invoice. And the return label address is not there CA address so I don’t want to ship it to who knows where.
It’s like I never bought the bag from them. So it’s like I can’t return it. That’s why I am concerned.
I will def keep updating it’s going to be a long weekend.
UPDATE: FashionPhile got back to me. Lexi the CS informed that my email address was incorrect. That’s why it didn’t show up in My Purchases. I don’t think it was wrong on the Order Form as I checked and doublechecked that several times. However on the “sign up for exclusive promotions” section, I did type it incorrectly. I didn’t make a copy of the order page info, didn’t think I needed to. Lexi sent me a return label with the CA address through UPS. Still unsure as to why the return label that came with my order. I used the CA label and UPS. (Not NJ and FedEx) Sadly, I cannot get that order placed into My Purchase “for a record” of ever purchasing and soon to be credited/returned. The incorrect email account will be deactivated. now, the wait begins for the credit. 
Note to future self: make copies of everything.
Oh, a second purchase I also made came with a FedEx NJ return label in the box.
Thank you everyone for letting me rant.
And thank you ccbggir89
Note to future self: make copies of everything.
Oh, a second purchase I also made came with a FedEx NJ return label in the box.
Thank you everyone for letting me rant.
And thank you ccbggir89
Hi everyone, I'm new to here, but hoping to get some help. I've used FP a lot with no issues until now. I got a LV Pallas Aurore listed as Excellent condition. When it arrived it look all good and I had every intention of keeping it, so took the tag off. I wore it out for the first time after the 30 day return window (I was traveling so could not try it earlier) and discovered many dark stains on my white silk dress shoulder area. Turned out, it was the bag strap and from just touching pieces of the edge are falling off. I've had several LV's and have not seen this happen, especially when the bag appears to be in like-new condition. I've trusted the authenticity of their products until now... They don't seem to have the best customer service, so what do you think I should do here? Do I have a case for their "lifetime return policy should any item we sell prove to be non-authentic"?
You might want to ask in the LV forum and post some photos of the strap where the edges are breaking. There was a well known defect in some LV bags where the edging/glazing would deform/dent or crumble off. LV experts would know about this bag and potential issues. You could also send photos of the issue to Fashionphile and see if they would offer you a refund or a partial refund. If it is one of the bags impacted by the huge LV recalls, LV will repair the bag, even if you are not the original owner, and if Fashionphile gives you a partial refund that could cover the cost of repairs.
You may either resell it or have LV store repair the glazing (if they will repair it) for you or have a third party reglazing the bag for you, I would just resell it as is save time and money, or you may take all the glazing off use it as is.
Thank you for your suggestion and for letting me know about the well known defect. I have emailed FP and waiting for their response.
I have not had to repair an LV bag, so do you know if it's likely LV will repair it if not bought directly from them?