**Buying from Fashionphile** shopping experiences/questions

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Does anyone have a contact email for Fashionphile? I would like to check if an item has been described incorrectly (description says gold hardware but photos look silver). If I click on their contact link, I'm redirected to a page that requires me to sign into my account just to ask a question - but I don't have a Fashionphile account as I use my Facebook account to log in and save items in my wishlist. It's so frustrating, I shop online a lot and this is the first time I'm encountering something like this.
 
Does anyone have a contact email for Fashionphile? I would like to check if an item has been described incorrectly (description says gold hardware but photos look silver). If I click on their contact link, I'm redirected to a page that requires me to sign into my account just to ask a question - but I don't have a Fashionphile account as I use my Facebook account to log in and save items in my wishlist. It's so frustrating, I shop online a lot and this is the first time I'm encountering something like this.
Try [email protected]
 
I was a loyal FP fan. Had an account with them for 12 years. Sold and bought a lot over that time period but as much as it disappoints me to say this, I agree with you.
AND…their buy back program is great for items that don’t keep their value but for items that experience increases in rates and hold value (Chanel, LV), the buy back program is a complete scam.
I see your point about the value going up and not getting paid for that. What occurred to me was that the buy back program can be considered insurance against people splurging and then finding out their spouses are freaking out over the expenditure. This amounts to an easy no-hassle returns policy and everybody likes that.
 
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Can you still walk into the showroom
for fashionphile? I can't even get anyone on the line for an appointment. I've used them so many times and feel like they are getting to big I can't even tell what is going on anymore.
You uses to be able to just walk in. I am nervous to send them anything. Can you use Neiman Marcus now? It seems like it changed and you can only use certain NM. Thank you
 
Just ordered a Celine Nano Belt bag for the second time. The first time it was actually a Pico so I returned it and let them know it was mis-labeled and that they still had mis-labeled belt bags listed. Then this week I found a Nano labeled as a Micro but ordered it anyway. Looks like a Nano on the site…we’ll see. I do think FF is spot on with the condition ratings though, in fact I only buy Excellent or better and every piece I’ve purchased has been pristine.
 
So received the Celine NANO mis-labeled as a MICRO from FF. It is in pristine condition and well-priced And $500 less than retail. It was mis-labeled on the website even though the photos contradicted the description and the attached FF tag is also mis-matked as a micro. I think the micro’s have been selling for less than the nano’s because smaller bags are still more popular right now. Happy camper.
 
I recently purchased from FP and have decided to return it. I clicked on My Purchases to initiate/get a return label. But my purchase is no longer listed there. I just bought it on 7/22/22 so I haven’t gone past my return date. I don’t know what to do. I have emailed them but if they answer slow….
Has this happened to anyone else? TIA
 
I’m wondering if FP removed the “:heart:” (like) tally on items because I think I’ve seen items repeatedly and randomly cycled. I swear I’ve seen a few items over and over again (over time) when I refresh the ‘newest’ page. I’m unsure if it’s because they’ve been purchased and the sale was cancelled, or if they’re marketing technique has changed.




I cancelled a consignment listing of one of my bags a few years ago. I paid the $25 and had them send my Chanel bag back to me. Mind you, I sent it to them in new/excellent condition, and they sent it back to me wrapped in the chain strap with its dust bag inside the bag. I called to complain about the damage and their response was it was my bag, my problem. I never got the dimples out of the leather, so I sold it and ended up losing $500 because of its condition.
Oh no… I was thinking to sell items to FP but I am so afraid when they make an offer but then end up saying they don’t want it and then send it back to me damaged or worse, switch them out. Ughh
 
I recently purchased from FP and have decided to return it. I clicked on My Purchases to initiate/get a return label. But my purchase is no longer listed there. I just bought it on 7/22/22 so I haven’t gone past my return date. I don’t know what to do. I have emailed them but if they answer slow….
Has this happened to anyone else? TIA
Go into your account again under the purchases and use the drop down buttons to find it. The label is usually listed beside the item you want to sell back but you need to open the drop-down box to see it.
 
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