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I think policies change over time, but when this happened to me they refunded the entire price of the bags with defects since I was the original owner, but they repaired items for anyone, usually the repair fee is quite reasonable (a few hundred at most for glazing), but you could also look at the price of a new strap via resale to get some options in mind.
Oh that is amazing! Do you have any idea how consistent LV service is - would they do this reliably? I'm not very close to an LV store so I'd probably have to wait until I visit my daughter who lives near LV.
Thanks for the info! I asked Fashionphile for a partial refund to replace or fix the strap. Not too hopeful for a positive response from them but we'll see!
I have no idea. As I said, they were normally pretty consistent before pandemic. I hope they still have the same policy.
I have experienced the same thing although it wasn’t a scent, it was missing sequins on an expensive sequin fendi baguette. I sent photos to them and they confirmed, yep, missing sequins not disclosed. They still declined to price adjust and offered for me to return. They then listed the bag at the same price on their site but noted the missing sequins.
Super helpful! I would have assumed it would be in their best interest to move inventory than re-list an item. I got a Chanel yellow woc from 2017 so could go pretty quick.
They usually just want the item back and don't price adjust, and most times they don't even change the description once they get it back. I did receive a bag from them once with a heavy cigarette odor that wasn't mentioned but I just sent the bag back asap. I don't think there are many stories of price adjustment success on the boards. Something that bothers you about an item might not bother someone else (like an actual smoker) so no need for them to help out with a price cut... they'll get their full ask price from someone else. Cigarette odors are ridiculously hard to get out of items, and if the dust bag had it, that's even worse. WOCs are so easy to find--I'd wait for one w/out the smell, unless you feel it's worth it.
Excellent point. WOCs are easy finds and it was just an impulse buy as well. Should put that money towards my dream bag instead.
Agreed, I get the same thing. Ever since they teamed up with NM their customer service is horrible.
Honestly, if it were me, I would return it for a full refund. I couldn't handle the cigarette scent, as it would drive me nuts using it. Cigarettes just gross me out and any sort of cigarette scent would really bother me. But that's me.
