**Buying from Fashionphile** shopping experiences/questions

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#5,476
Glitterbomb said:
Fashionphile has now rejected two of my birkins in the past month.

One was noir, palladium hardware, swift leather, size 25, full set, excellent condition. The other was rose poupre, gold hardware, togo leather, size 25, full set, brand new. Absolutely shocked and very confused because I see new birkins pop up on the website so clearly they are still buying them. However, the reason they claim is "they are not buying this style at the moment".

I am submitting them for quotes to Yoogis.
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Are you kidding me?? I am shocked! Especially the RP! ……that’s one you do not see often with ghw! I think it would sell quickly!
 
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#5,477
Glitterbomb said:
I'm getting really upset. There's one item I sold to FP that they accidentally entered as a buyback, when it was a buyout. Because of this error, they have sent me payment and voided it multiple times. They received it on June 3rd and I still haven't been paid. I have called three times on this, and am about to call the fourth time. I feel bad hounding them, but why can't they pay me? It is not getting resolved. It is only around $3,500, but still I gave them my item and I would like my money so I can put this transaction behind me and move on. Every time I call the person who answers sounds so helpful and says they will call me back to let me know what is going on in a few hours, and they never do. Imagine if this was a $40,000 item. I would be livid.

ETA: Just called for the fourth time on this issue. The person I spoke to told me they are still working on transferring it from a buyback to a buyout, and there is no timeframe for how long it might take. They said they would call me tomorrow to update me.
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Not a surprise after the other call-backs that never happened, but they haven't called me today like they promised they would.

ETA: called again for a 5th time. They said a tech ticket was created and I should be paid out by the end of next week, on Friday. They said it takes 7 business days after a tech ticket is created. They tried to blame me for the problem, stating that I purchased this item from FP before and they thought that this item was that item, then when it was reviewed by their gemologist they realized it wasn't. Well, that isn't true, as I specifically stated in the quote that it was a different metal color and clearly wasn't the item I bought from FP. In fact, I already sold that item in question back to FP, so obviously I can't have two of them. They insist they can't just pay me without fixing it in their system first which is incredibly frustrating. This person I spoke to said she would email me updates every single day, which I quite frankly don't believe after not receiving any call backs.
 
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#5,481
caannie said:
Honestly? I think they're being predatory. The economy is so bad right now they think if people are desperate they'll sell for anything. They're going to offer what they can get away with. :sad:
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I was a loyal FP fan. Had an account with them for 12 years. Sold and bought a lot over that time period but as much as it disappoints me to say this, I agree with you.
AND…their buy back program is great for items that don’t keep their value but for items that experience increases in rates and hold value (Chanel, LV), the buy back program is a complete scam.
 
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#5,482
fashion16 said:
I was a loyal FP fan. Had an account with them for 12 years. Sold and bought a lot over that time period but as much as it disappoints me to say this, I agree with you.
AND…their buy back program is great for items that don’t keep their value but for items that experience increases in rates and hold value (Chanel, LV), the buy back program is a complete scam.
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I've never been loyal to Fashionphile but at one time I was a big fan. I still have had some very good experiences buying and selling from them. I've also had some not entirely great experiences, but in the end things have always seemed to work out. Occasionally you can still get a great deal on an item that for some reason they undervalued, and occasionally you can still sell something for a good price. I think they just became too big too fast and hired too many people that didn't care. Like with any business there are good people who work there and then there are people just working for a paycheck.
 
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#5,483
fashion16 said:
I was a loyal FP fan. Had an account with them for 12 years. Sold and bought a lot over that time period but as much as it disappoints me to say this, I agree with you.
AND…their buy back program is great for items that don’t keep their value but for items that experience increases in rates and hold value (Chanel, LV), the buy back program is a complete scam.
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Do they still have buy backs on hand bags? Anyone recently purchased from them please confirm?
 
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