**Buying from Fashionphile** shopping experiences/questions

[caannie]

Wow they determined a UPS worker stole the bag? This is crazy to me!

i don't want to misspeak, they said they'd hoped the courier would recover the package and that it had been mis-handled. I apologize they didn't explicitly say UPS or anyone working at UPS stole the bag.

I'm so glad they have made you whole! In your case the actual box was delivered to Fashionphile but arrived empty, correct? That would lead me to believe it was UPS, but there also could be someone in the FP warehouse... Who knows? In my case the package never arrived at all, so definitely UPS's fault.

 

[thay]

I'm so glad they have made you whole! In your case the actual box was delivered to Fashionphile but arrived empty, correct? That would lead me to believe it was UPS, but there also could be someone in the FP warehouse... Who knows? In my case the package never arrived at all, so definitely UPS's fault.

yes! for me my box arrived empty - what a horrible feeling. but also a lesson, i never realized as the seller there are no protections in place - thank goodness fashionphile's investigation proved in the end i hope UPS investigates - truly so surprised and saddened by that kind of act.

 

[lilmountaingirl]

I wonder if they have video at FP to check? Is it possible the box wasn't empty and someone at FP just opened the box and set the bag down somewhere to process it and maybe it was temporarily misplaced but is there at FP?

 

[bergafer3]

Did anyone else get tons of emails from fp about items being on sale? The change the price on a lot of the items I was following and some of the prices don’t show as “10%” it’s just a new lower price

 

[444faith]

Did anyone else get tons of emails from fp about items being on sale? The change the price on a lot of the items I was following and some of the prices don’t show as “10%” it’s just a new lower price

I received the 10% off all sale items. It’s displayed on their website as well. I haven’t seen a 10% on sale items in a few years. Are you saying they increased the prices on some of the sales items?
Rebag does this all the time. Rebag offer discounts but in the process they increase the price of the items.

 

[bergafer3]

I received the 10% off all sale items. It’s displayed on their website as well. I haven’t seen a 10% on sale items in a few years. Are you saying they increased the prices on some of the sales items?
Rebag does this all the time. Rebag offer discounts but in the process they increase the price of the items.

No, there were a few bags I was watching and the prices got drop several hundred dollars maybe even a 1000.
Most of them are listed at the new price(meaning it’s doesn’t say discounted). It’s like they just straight up when in manually and lowered prices. Does that make sense?
I got sooo many emails, 3 emails of each of the items that were repriced.

 

[444faith]

No, there were a few bags I was watching and the prices got drop several hundred dollars maybe even a 1000.
Most of them are listed at the new price(meaning it’s doesn’t say discounted). It’s like they just straight up when in manually and lowered prices. Does that make sense?
I got sooo many emails, 3 emails of each of the items that were repriced.

Wow! I wonder if they are feeling the effects of inflation. I guess if this is the case, if we try to resell our items we can can expect lower quotes as well.

 

[fashion16]

I bought a capucines mini and a lavender fendi baguette today and both prices were very competitive. I feel like their prices are starting to get more realistic except for Chanel

 

[Mrs.Z]

No, there were a few bags I was watching and the prices got drop several hundred dollars maybe even a 1000.
Most of them are listed at the new price(meaning it’s doesn’t say discounted). It’s like they just straight up when in manually and lowered prices. Does that make sense?
I got sooo many emails, 3 emails of each of the items that were repriced.

I’m not sure what is going on there lately but I noticed the same thing. Bags I follow are constantly showing as sold then they magically show up again at the original price. Then one day…. yes, there was a lot of new stock and everything was on sale, a few thousand dollars less.

I’ve had positive experiences so giving them the benefit of the doubt perhaps they are reviewing their inventory and trying to align prices? Not sure, but they always have very similar bags priced quite differently. Who knows.

 

[keodi]

Just FYI, I submitted a brand new LV item 2 days ago (Odeon PM tote) and got back this reply today -- "We're sorry but we can't accept this Louis Vuitton." No other comment or explanation was given. Definitely seems like FP is not *the* go-to place to sell anymore.

This happened to me with a few quotes from various brands that I sent in, including LV..I'm not sure what is going on with Fashionphile.

I submitted 2 LV items recently and both were turned down. One was a retired piece from 2015. They didn't have any on their site. So I wonder if they are turning down all LV at the present ?

multiple brands besides LV, i'm wondering what their strategy is? honestly, I'm not liking the direction Fashionphile has gone since paring up with NM.

I've only been shopping the designer handbags and the resale market since 2019, but in that time, I've found Yoogi's, as a smaller, family-owned company, to be really consistent and easy to work with. Over the years, I probably bought more from Fashionphile (they have volume and selection) and sold more to Fashionphile -- FP more then than not could offer more, but sometimes it was Yoogi's that came in with a much better offer.

In the earlier stages of the pandemic, I remember Fashionphile advertising that it was offering top dollar. I assume that was because they weren't getting as much inventory in.

In any case, I am truly stunned at the 180-degree turn their offers have taken in the past couple of months. It's almost like their CFO looked at the inventory and crunched the numbers and put out an edict to substantially lower offers and slash inventory. I went from nothing ever being turned down in the past couple of years to getting quite a few declines in recent weeks, with the stated rationale being that they have too many of that style. And the offers themselves have been so low as to be eye-popping.

I'm sure they'll change course again at some point, but I would be very curious as to what the current strategy is, and why. Did they grow too fast after the Neiman Marcus partnership? Is it due to modeling focused on the effect of inflation?

In terms of returns and purchases, knock on wood, I have never had any problems. But now I am worried for possible future snafus, given the horror stories here.

I agree with all of this, this has been my experience with FP in recent months, and I've bpught and sold with for almost 10 years now.

My take is that their buyback program sucked a lot of funds from them in recent months/years. When times are hard people tend to panic-sell and I would guess they had to take back in (and then pay out) items that were part of buyback and owed. They might decline a Neverfull, for example, because they know at any time that X Neverfulls could be sold back and need to be absorbed; I think that factors into the quotes and declines. I anticipate an end to the FP buyback program, or some major change to it, since that is likely a money bleed for them. We'll see. As you said - huge changes have occurred in their purchasing strategy. Likely many things are happening behind the scenes, but the program is one I'd blame for lack of solid quotes.

This is a really good theory!

Is it just me or does FP list fewer handbags now (and more watches, scarves and H cups)? I used to go for hours w/o looking at the newest listings, and then have to scroll for 12 to 15 pages that evening. Now, I scroll closer to 8 pages.

I think if FP reeeeeallly wants their inventory to move, maybe they should stop charging double retail prices — I’m sure items would move quickly.

Agreed!

Please correct me if I'm wrong, was the buy back has time limit and only on certain items, above certain price range? Under such requirement, I don't think Fashionphile is going to lose money on majority of items they sold, such as say a bag they sold at $2,000, assume they bought at 1,300 (that's on the higher side they would pay), that's $700 gain and $500 net profit after all expense, customer bought the bag at $2,000 plus tax, when sell back, sold back as 70% of $2,000 (just checked their site, seems now is 180 days, please correct me if I'm wrong, thought before was 12 months?) as $1,400, that's not far from their original purchase and FP had already made pure profit of $500, even if count market value fluctuate, don't think they would lose higher percentage on items bought back, besides I would assume they could adjust losses.

Look at any purchases I had bought from them, if I have had sold back, even if count as 12 months after purchase, the only one lose money would be me.

It depends on the item, if it's popular it's 12 months, some items 180 days, but with the refresh program I have always been the one to lose money, so the refresh program is definitely to their benefit.

yes - sorry, I wasn't being clear - I don't mean fashionphile as the seller (indeed, the only that lost money so far was ME....) - I meant us as sellers getting low quotes. They introduced the buyback program, obviously, because it does benefit them in the long run. However, I am a customer and a seller - I love that I can send back the item but I really don't appreciate low quotes. This is what I was trying to express, admittedly not very clearly.

Agreed, the quotes these days are dismal

They rejected a Chanel watch I sent them that was "inconsistent with brand standards." It's a long story because they initially charged me the $75 fee but after I spoke to a supervisor it was reversed. The watch was NOT fake, but they offered me a $4000 buy out on a watch they routinely sell for $3500 so I think it was a way to avoid paying for it. Anyway, I sent it in the original Chanel watch case and box with papers. I had put additional bubble wrap inside the watch box to keep it safe. They sent it back loosely fitted into the watch box, and it had come loose and banged around. It had scratches all over the back of it. They treat returned merchandise like garbage.

Agreed, very similar situation I went through at the beginning f the pandemic with a Cartier watch I sent in.

 

[caannie]

I'm always complaining about Fashionphile but I really need to give them some praise this time. My last three purchases have been total home runs. All three were Louis Vuitton, two wallets and a bag. The wallets were rated good and very good and the bag was rated very good. Usually I stick with an excellent rating, but I carefully reviewed the pictures and the descriptions and came to the conclusion that whatever flaws the items had were so minor they wouldn't bother me.

After receiving the wallet ranked very good I would give it an excellent rating. The good wallet I would call very good. It was really like new except for some scratches where someone had tried to remove a heat stamp. The bag was a limited edition from 2007 that routinely sells on eBay for $800 in used condition. FP sold it for $530 and it's like new. The only "flaw" that I can see is that it has a light cosmetic smell that's actually very pleasant, and it has a lock on it with no key. I have a million keys in this house, and even if I didn't have that number I could buy one on ebay. Otherwise it's just about perfect.

 

[lara0112]

thanks for sharing: actually let's not forget that there are multiple people involved and they judge differently, may have different experience levels and make mistakes. This is the challenge of any growing organisation - at the same time, their growth means that they can afford to get more stock etc.
I can stll relay on FP to have a rare item come up that I wouldn't find easily otherwise.

 

[Glitterbomb]

FP has always been pretty fast with sending me payouts, but my most recent payout has been very delayed. I called earlier last week and was told I would receive it by the end of the week and it was delayed because they made a mistake & entered in my item as a buyback when it was a buyout, but it's still saying "supplier needs x payment". It's a lot of money too. Not sure what's going on but I'm getting nervous.

 

[onlyk]

This happened to me with a few quotes from various brands that I sent in, including LV..I'm not sure what is going on with Fashionphile.

multiple brands besides LV, i'm wondering what their strategy is? honestly, I'm not liking the direction Fashionphile has gone since paring up with NM.

I agree with all of this, this has been my experience with FP in recent months, and I've bpught and sold with for almost 10 years now.

This is a really good theory!

Agreed!

It depends on the item, if it's popular it's 12 months, some items 180 days, but with the refresh program I have always been the one to lose money, so the refresh program is definitely to their benefit.

Agreed, the quotes these days are dismal

Agreed, very similar situation I went through at the beginning f the pandemic with a Cartier watch I sent in.

Thanks for the info, great to learn that! Yeah, I lost big chunks when selling back too!

 

[caannie]

FP has always been pretty fast with sending me payouts, but my most recent payout has been very delayed. I called earlier last week and was told I would receive it by the end of the week and it was delayed because they made a mistake & entered in my item as a buyback when it was a buyout, but it's still saying "supplier needs x payment". It's a lot of money too. Not sure what's going on but I'm getting nervous.

How long has it been since the "Supplier needs payment" showed up on your Dashboard? Usually, when they are at operating at peak performance, they check my item in the day it arrives and then the next day it shows payment is pending. From there it almost always takes 24 hours from the moment that "supplier needs payment" shows up on my account before they "initiate payment" to me. So if they receive an item on Tuesday and check it in, on Wednesday evening I'll get the payment initiated email. But they don't do it on weekends.