**Buying from Fashionphile** shopping experiences/questions

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#4,906
I just had a horrible selling experience with Fashionphile and will not be buying or selling anymore with them.
I recently sent in a Tiffany bracelet to sell and after they reviewed it, they told me that it is fake because diamonds is not "Tiffany quality" but I have proof and reciept of a recent service by Tiffany. Tiffany even checked the diamond settings so I am 10000% it is not fake. They wanted me to pay $75 return fee because they thought it fake. After seeing the reciept, they changed their tune that they cant accept it because of blah blah blah quality. I asked them to return the item to me without the fee, they went MIA. It has been 4 business days since my last email to them and nothing. I even called the customer service to escalate and still silent. Pretty much holding my bracelet hostage until I pay their fee.

I have sold and spent thousands with them, never again. Just wanted everyome to know about my issue. I will be using other services from now on.
 
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#4,907
chaerimk said:
I just had a horrible selling experience with Fashionphile and will not be buying or selling anymore with them.
I recently sent in a Tiffany bracelet to sell and after they reviewed it, they told me that it is fake because diamonds is not "Tiffany quality" but I have proof and reciept of a recent service by Tiffany. Tiffany even checked the diamond settings so I am 10000% it is not fake. They wanted me to pay $75 return fee because they thought it fake. After seeing the reciept, they changed their tune that they cant accept it because of blah blah blah quality. I asked them to return the item to me without the fee, they went MIA. It has been 4 business days since my last email to them and nothing. I even called the customer service to escalate and still silent. Pretty much holding my bracelet hostage until I pay their fee.

I have sold and spent thousands with them, never again. Just wanted everyome to know about my issue. I will be using other services from now on.
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Yeah, I've learned my lesson about selling them watches and jewelry. I'm not sure how much your bracelet is worth, but I'd pay the $75 to get it back and then worry about getting your $75 back. I have no doubt your bracelet is authentic. Did they offer you a ridiculous amount for it? It seems that when they offer too much for a piece of jewelry they suddenly decided it's not authentic.
 
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#4,908
caannie said:
Yeah, I've learned my lesson about selling them watches and jewelry. I'm not sure how much your bracelet is worth, but I'd pay the $75 to get it back and then worry about getting your $75 back. I have no doubt your bracelet is authentic. Did they offer you a ridiculous amount for it? It seems that when they offer too much for a piece of jewelry they suddenly decided it's not authentic.
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It was a pretty expensive piece of Tiffany. I did pay the $75 fee. I will def on them about refund of the $75.
 
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#4,909
jmah said:
I felt the need to share my recent experience with FP. After consigning almost $20k of my merchandise with them, I finally made my first purchase with them at the end of July. It was a “New” Chanel metallic gold square mini flap. When I received it, I immediately noticed the symmetry of the quilting and the structure was all off. On top of that, the retail tag attached said made in Italy, while the bag itself said made in France. I immediately packaged her up and returned her the next morning with the UPS label which was generated through the Fashionphile website in my account while processing my return of the item. Two days later, I tracked the package and saw that it was delivered and signed for. I heard nothing or saw nothing on my Fashionphile account regarding the return weeks later, so I contacted them. They said that they would open a UPS investigation and follow up with me, but asked for me to wait and give them an entire month. One whole month while they held over 4K of my money! Fast forward to this past week, I received an email from them saying that they were denying my refund, and that they felt it was in their best interest to deactivate my account. I was utterly shocked! They gave me no explanation whatsoever and refused to share any of the information with regards to the UPS investigation.
Due to shut doors through Fashionphile, I reached out to UPS to try to find more answers as to whatever happened to the package. They in return got back to me saying that they could not disclose any information since fashionphile was the account holder. Therefore, they redirected me to Fashionphile to ask for the results of the investigation. I again made several attempts to reach out to Fashionphile only to be told that the case was closed.
Today, after over a month of having my money held by Fashionphile, I received the best news ever from PayPal that they investigated my case, and ruled in my favor. I will be receiving my refund from Fashionphile! I literally cried!!! Finally, an end to this nightmare!!
I felt the need to share my story to warn others. I would never wish this upon my worst enemy. Please spread the word around so that this does not happen to you or anyone else! Make sure to document every single thing if you are ever processing a return with fashionphile. UPS said that merchants have been known to receive refunds from UPS, while holding onto customer’s money. I have no clue as to what happened in my instance, but I’m just so grateful that honesty in the end prevailed and that they couldn’t bully me into giving up and not fighting for my money!!! Shame on them!!! View attachment 5181631
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Hi!
I am very interested in your case (actually I have been looking in this forum if any issues recently with Fashionphile) that's why I found your post. I have a case open with them at the moment.
So, to summarize: they never received your bag and they decided this was a good enough reason to cancel your account? and they could actually not tell you what happened to the parcel ? thank you!!
 
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#4,910
Sharing my experience selling with Fashionphile:

I shipped out my items last Tuesday (8/31) with a scheduled delivery of 9/7 in Carlsbad, CA. On 9/7 I received a notice that the address was corrected and the shipment was potentially delayed, but the bags were ultimately delivered to FP's Carlsbad location on 9/7 as originally scheduled. I fully expected to not hear anything further for at least a week given the recent discussion about slow check-in times, but all but one of my items appear to have been checked in yesterday and payment for those items is listed as "credited" on my account (I chose direct deposit/ACH for payment). I'm totally paranoid that I somehow entered in the incorrect ACH information on my end but I think that is just first-time seller anxiety. :smile:

Overall I've been very happy with my experience so far (and very much appreciate the insight that the FP veterans on this thread gave me!), but I do have one question--are there only certain days of the week that FP will issue a direct deposit? Some earlier posts in this thread indicate that payment usually comes on certain days, but the information by "account balance" on my dashboard says that payment is made on weekdays, so I wasn't sure if FP is currently issuing payment each day.
 
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#4,911
hellectra said:
Hi!
I am very interested in your case (actually I have been looking in this forum if any issues recently with Fashionphile) that's why I found your post. I have a case open with them at the moment.
So, to summarize: they never received your bag and they decided this was a good enough reason to cancel your account? and they could actually not tell you what happened to the parcel ? thank you!!
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Hello there,
Yes, that’s exactly what happened in a nutshell. UPS delivered my return to the wrong address. fashionphile refused to refund my money, and they refused to discuss anything with regards to the one month UPS investigation as to whatever happened to my missing package. Then they told me that they would deactivate my account with no explanation or reason whatsoever. It was shocking and terrible to go through!!
 
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#4,912
I think they issue payments every business day of the week but it usually takes 24 - 48 hours after the money shows up in your FP account balance. I have always had them pay me via Paypal and get it very quickly. I know that FP says on their site that Paypal fees are applicable but I've never been charged a fee for using Paypal and always get the full amount so I keep using it instead of giving them my bank info.

I think the people who had issues with their direct deposits/ACH recently were likely dealing with a problem on FP's end with transmitting the deposit plus the Labor Day holiday.
 
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#4,917
candeyige said:
Now I am having the same ACH issue as discussed above. FP sent out the money yesterday via ACH. However, I still have not seen it in my bank acct. This is the 1st time having this issue. Hopefully the money will appear tmr, sigh
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Candeyige, are you still waiting on your ACH? Mine was initiated around 3 pm PST on 9/9 (last Thursday), and I still haven't seen the payment make its way to my account. The payment was initiated very close to the end of the week so I'm guessing it will arrive today or tomorrow?
 
#4,919
PopTart said:
Candeyige, are you still waiting on your ACH? Mine was initiated around 3 pm PST on 9/9 (last Thursday), and I still haven't seen the payment make its way to my account. The payment was initiated very close to the end of the week so I'm guessing it will arrive today or tomorrow?
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Hi I would like to get some more details as well. Have you received yours? I received their email late last Friday 9/10 that it’s been initiated. Until today 9/15 I still haven’t seen the fund show up on my bank account. I keep getting anxiety that my bank acct info is not correct (although I didn’t had this problem with FP before). Sigh. Can’t sleep
 
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#4,920
Faye Miao said:
Hi I would like to get some more details as well. Have you received yours? I received their email late last Friday 9/10 that it’s been initiated. Until today 9/15 I still haven’t seen the fund show up on my bank account. I keep getting anxiety that my bank acct info is not correct (although I didn’t had this problem with FP before). Sigh. Can’t sleep
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Hi Faye—The 9/9 ACH transfer showed up in my account last night (I want to say it was about 8 pm EST?) so I’m hoping my second payment (initiated 9/10) will show up today! Some TPFers were having the same issues in another thread so I guess FP is just really backed up right now?
 
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