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Hi I finally got an update from the SA after 3 weeks. They will let me exchange for a new piece or another different design / bag if I want.
Im having the same issue (discoloration) and just brought mine into the boutique for them to ship it to repairs and see what solution they can give me. Did you end up getting your bag replaced or did you pick out something else?
I hope they can let you exchange for something else. They couldn't repair my bag and allowed me to exchange for another piece. But i rejected the SA and told her i will top up. I got the montaigne instead. I feel that there is a great chance this might happen again and I am not willing to take the risk. Just to troublesome though I preferred the book tote much more
Yes. That was my first dior bag and it disappointed me greatly. Actually when I exchanged it to the 30 montaigne I had issue with the clasp / lock and I had to do a 3rd exchange. Is it Dior's quality is always this bad or is it just my luck with these bad experiences?
I have several of their embroidered Lady Diors (although none in the oblique pattern) and have so far not seen the problem that is afflicting the embroidered book totes.
ugh, how annoying that they only let you exchange for the book tote. I hope they let me exchange it for something else, or better yet refund me. Did they reject to refund you?
that's awful. I have two other Dior bags - a mini lady and a saddle (just bought recently) and no issues so far.
My SA said the management allowed the exchange of the book tote on "exceptional" basis because my totes were pretty new - bought in late 2019 and mid 2020. I don't think refund was even an option they had on their mind when they didn't even allowed me to exchange for any other bags.
I took on the offer because I wanted to keep the blue oblique tote in my collection. Crossing fingers the color change doesn't happen again!
Oh goodness. Sounds like bad customer service. Same thing will probably happen to me. I will still ask for a refund to see what they say, if no then I will request to get the same bag in a different print and get it personalized since that’s included in the price now.My SA said the management allowed the exchange of the book tote on "exceptional" basis because my totes were pretty new - bought in late 2019 and mid 2020. I don't think refund was even an option they had on their mind when they didn't even allowed me to exchange for any other bags.
I brought the discolored bags to them in February, and was contacted by them in April for the exchange.
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I had the same issue as all of you with my grey book tote in reverse toile de jouy, discoloration all around the glue edges. I took it to my SA, he sent it to the atelier and within two/three weeks I got store credit for the current price of the book tote(more than what I paid since they had a price increase). I exchanged for a lady dior, paying extra for that since obviously it is more expensive. Customer service in my case was great but honestly I think it depends on who you are dealing with. I’ve only had wonderful SAs but I know some are different.
I purchased a small book tote in May- received it in June once it was released. My friend purchased her small book tote a month later in Europe. There seems to be slight size variations between our two book totes, even though they are the both in the small size.
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