I bought a designer bag from Barney's warehouse (their discounted site). The bag must have been left in direct sunlight for a year because the leather was horribly discolored on one side. I took pictures, emailed them and they took it back - but only gave store credit because Barney's warehouse is final sale. The customer service in this transaction was excellent but I'm not keen on Barney's in general.
The moment you walk in the SA's are checking you out. If you're not carrying a Birkin they ignore you. I asked an SA if the carry
Loewe. I pronounced it
Lo-weh-beh with a soft "B". That's the proper
Castilian pronunciation. I know because I was in Spain.
Anyway the SA pauses, stiffens and asks, "do you mean
LOWE?" pronounced as Lowes hardware store. I just looked at her and said "yes, its pronounced
Lo-weh-beh". She just sniffed and said, "this all we have". What a snot.
I ended up buying something at the Goyard section with my store credit. I was friendly but I don't think that SA knew how to smile. Its was all very weird.