OMG - I can't believe this has happened to another one of us! As you recall, I also got the "letter" last July even though I had NEVER sold a thing. The only thing I was guilty of was being a Coach shopaholic with a lot of money to spend. And like you, I also have a "purse room" filled to the brim. But, I guess good customers like us are too much for Coach to handle. I am SO sorry you are going through this!
First of all, yes I did try to call Coach LP many many many times and each time I left a very professional voice mail but they NEVER returned my calls. So, I don't know if calling them is going to help or not since it did nothing for me. I got the feeling that corp really doesn't care what you have to say, once they give a letter they just want to be done with you. Second of all, the sa's and managers at my outlet knew for certain I wasn't a reseller and also tried getting LP to contact me by emailing them and still nothing. They really wanted LP to know that they had made a big mistake and need to look at this process differently even if just for future reference. My fp sa's and manager also said they knew I wasn't a reseller and felt so bad for me.
As for returns, I would bring them all in at once. Why make yourself go back again? Although it doesn't matter if you come back again and try to return more. As far as I know, they can't ban you from returning with receipt. You purchased all of these items while you had the right to return them anytime you want. I was also told numerous times that I could return anything I wanted anytime I wanted after I received the ban letter. And believe me I have returned a ton to them since. I even returned a NWT fp item just last weekend that I had purchased a year ago and had absolutely no problem at all with it. If I wasn't banned I probably would have just kept it due to the time frame, but since they don't care about me why should I care about them? It was an SA I hadn't seen before and he asked me if I wanted to look around and get something else so I told about my letter I received and that I couldn't. He just rolled his eyes, shook his head, and looked at me with such sympathy like it's so ridiculous that Coach did that to me. He even told me to come back anytime to visit and look around. I also want to add that I have had 2 bags that had quality issues after owning them for more than a year (but only using a few times) so I brought them into fp hoping they would send them in for me but instead they let me pick out new merchandise totalling the original msrp right on the spot. So, yes, you still have your guarantee coverage. I know that was a big issue for me that I was wondering about when I got banned.
Again, I am SO sorry this has happened to you and can't believe how stupid this is. If you want to talk more, PM me. Or else I'll message you more tonight after work. Take care hon!
First of all, yes I did try to call Coach LP many many many times and each time I left a very professional voice mail but they NEVER returned my calls. So, I don't know if calling them is going to help or not since it did nothing for me. I got the feeling that corp really doesn't care what you have to say, once they give a letter they just want to be done with you. Second of all, the sa's and managers at my outlet knew for certain I wasn't a reseller and also tried getting LP to contact me by emailing them and still nothing. They really wanted LP to know that they had made a big mistake and need to look at this process differently even if just for future reference. My fp sa's and manager also said they knew I wasn't a reseller and felt so bad for me.
As for returns, I would bring them all in at once. Why make yourself go back again? Although it doesn't matter if you come back again and try to return more. As far as I know, they can't ban you from returning with receipt. You purchased all of these items while you had the right to return them anytime you want. I was also told numerous times that I could return anything I wanted anytime I wanted after I received the ban letter. And believe me I have returned a ton to them since. I even returned a NWT fp item just last weekend that I had purchased a year ago and had absolutely no problem at all with it. If I wasn't banned I probably would have just kept it due to the time frame, but since they don't care about me why should I care about them? It was an SA I hadn't seen before and he asked me if I wanted to look around and get something else so I told about my letter I received and that I couldn't. He just rolled his eyes, shook his head, and looked at me with such sympathy like it's so ridiculous that Coach did that to me. He even told me to come back anytime to visit and look around. I also want to add that I have had 2 bags that had quality issues after owning them for more than a year (but only using a few times) so I brought them into fp hoping they would send them in for me but instead they let me pick out new merchandise totalling the original msrp right on the spot. So, yes, you still have your guarantee coverage. I know that was a big issue for me that I was wondering about when I got banned.
Again, I am SO sorry this has happened to you and can't believe how stupid this is. If you want to talk more, PM me. Or else I'll message you more tonight after work. Take care hon!
)
