do this!
also with your letter add a copy of your return receipt just to let them know how much they lost from banning you
then book yourself a nice spa day you will need it and then think of all the money Coach has saved you, then more on
Being Banned From Coach Stores - Did You Read?
- Thread starter noshoepolish
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do this!
also with your letter add a copy of your return receipt just to let them know how much they lost from banning you
then book yourself a nice spa day you will need it and then think of all the money Coach has saved you, then more on
I attached a copy of the letter I was handed by the Mgr. at the outlet last night.....Looking back at it now, the whole situation was so surreal- First off, I was in there for 20 mins. looking around and picked out 4 things to purchase- The manager said hello to me when I walked in and I'm sure she saw me walking around w/ my intended purchases in my hand, but never said boo to me then- why not?
Then when I was being rung up, she appeared out of nowhere......I really can't recall whether she had been down at the end of the registers (where I notice they keep a lot of 'paperwork'/product notebooks etc...) or if she had come from the back store room to hand me the letter, but it was 3-hole punched as if it had been in a notebook or something and they were waiting for my next visit to hand it to me BUT it had yesterday's date on it, which leads me to believe that she went into the back and printed it out right then and there...
So, Mayhurst, I too am totally confused as to whether this came down from Coach Corporate or the store directly.....The manager also mentioned that I would be receiving a copy of the letter in the mail....I'm curious to see if the Loss Prevention Mgrs. signature (which is missing on the letter I received) is even on there....I'm guessing not.
This whole thing just has me baffled!!!! I totally agree with you Mayhurst, they should definitely give a warning letter FIRST!!!
Thanks everyone for your support and allowing me to *****/vent......
For those who know me personally (most are not TPFers), they know I am a walking Coach billboard and spokesperson for the brand (no more obviously----gonna bad-mouth them about this episode to anyone who will listen!), and know that I have never resold anything I've EVER bought from Coach (or for that matter even sold purses/accessories I've outgrown....those always get donated to the local thrift shop). I can take pictures of my 'purse room' (literally I have an entire spare bedroom set aside for my purses/accessories), have E-Bay contact them to prove that I have only ever BOUGHT, never sold A THING (Coach or otherwise) on Ebay, but in the end, I feel like Coach Corporate could care less.....that's what upsets me most about all this- Well, that and FALSELY being accused of something with absolutely no proof provided to back up their claims....
I have also decided to do one mass return as everyone suggested, but I will try to 'tag/color code' my receipts and match them w/ tags on the items, and segregate them by credit card, to at least make it a LITTLE easier on the SA. I feel bad dumping that on them, when I know none of this is their fault, and they've always been really kind to me in the past.....
For those who know me personally (most are not TPFers), they know I am a walking Coach billboard and spokesperson for the brand (no more obviously----gonna bad-mouth them about this episode to anyone who will listen!), and know that I have never resold anything I've EVER bought from Coach (or for that matter even sold purses/accessories I've outgrown....those always get donated to the local thrift shop). I can take pictures of my 'purse room' (literally I have an entire spare bedroom set aside for my purses/accessories), have E-Bay contact them to prove that I have only ever BOUGHT, never sold A THING (Coach or otherwise) on Ebay, but in the end, I feel like Coach Corporate could care less.....that's what upsets me most about all this- Well, that and FALSELY being accused of something with absolutely no proof provided to back up their claims....
I have also decided to do one mass return as everyone suggested, but I will try to 'tag/color code' my receipts and match them w/ tags on the items, and segregate them by credit card, to at least make it a LITTLE easier on the SA. I feel bad dumping that on them, when I know none of this is their fault, and they've always been really kind to me in the past.....
I agree w/ all your points Teerash!!!
I find it very ironic that by banning me, they're in essence pushing me in the direction of buying Coach products off E-bay and Bonanza from the very resllers they are trying to catch.....Their 'investigatory' practices really need to be examined here, because what they are doing now at best, doesn't seem to be helping, and at worst- is alientating the very loyal customers (ME!) they are supposedly trying to woo to buy their products....
This has been going on for years and I've always thought it's the dumbest business move a company could make. Reseller or addict, it doesn't matter. They are banning those very people who (obviously) are spending a lot of money there.
Does that make sense? They're buying their merchandise (not stealing it), they're paying the marked/advertised/coupon prices (not switching tickets), and and the buyers are doing nothing illegal.
Which brings me to my next comment based on Teerash's post:
OTOH, if a customer shoplifted and resold the "loot," THAT's illegal. Stealing is illegal and selling that stolen merchandise is illegal so Coach could get LE involved.
But that's not what's happening here.
Coach may not LIKE that some of its customers may be resellers and I suppose they have the right to their feelings toward resellers but the customers aren't breaking any laws.
But as a company, Coach does have the "legal" right to ban customers. They aren't doing on the basis of race, religion, marital status, sexual orientation, etc. so they aren't violating anyone's civil rights in doing it.
But IMHO, Coach biting off its nose to spite its face because as pointed out, they are now forcing its banned customers to shop on the very venues they hate so much.
CAA, I'm sorry they banned you, reseller or not. And as for your return, do it all at once. They didn't worry about your feelings when they handed you "the letter." and you shouldn't worry about them when returning those items that you no longer need or want.
Does that make sense? They're buying their merchandise (not stealing it), they're paying the marked/advertised/coupon prices (not switching tickets), and and the buyers are doing nothing illegal.
Which brings me to my next comment based on Teerash's post:
Reselling legally procured merchandise is NOT illegal. Once the customer purchases an item, that item belongs to the customer and it's the customer's right to do whatever they want with it and that includes reselling.
OTOH, if a customer shoplifted and resold the "loot," THAT's illegal. Stealing is illegal and selling that stolen merchandise is illegal so Coach could get LE involved.
But that's not what's happening here.
Coach may not LIKE that some of its customers may be resellers and I suppose they have the right to their feelings toward resellers but the customers aren't breaking any laws.
But as a company, Coach does have the "legal" right to ban customers. They aren't doing on the basis of race, religion, marital status, sexual orientation, etc. so they aren't violating anyone's civil rights in doing it.
But IMHO, Coach biting off its nose to spite its face because as pointed out, they are now forcing its banned customers to shop on the very venues they hate so much.
CAA, I'm sorry they banned you, reseller or not. And as for your return, do it all at once. They didn't worry about your feelings when they handed you "the letter." and you shouldn't worry about them when returning those items that you no longer need or want.
The letter is generic, they just added your personal information.
Go get your money back girl!
I don't know if tarred and feathered is really the right terminology, but if she just got a ban letter from Coach, do you really need to pour on the salt on her wound and bring up stuff like that? Maybe you can PM her on the side, instead of bringing up the drama on a thread that is supposed to discuss what we believe is leading people to being banned. I'm sure there are a HECK of a lot of other posters on TPF who have been banned who haven't had the GALL to come on here and admit, and shame on them for leading us to believe they aren't. There is TOO much shame involved over getting banned on this board, and if my day comes to be banned as well, I'll have no problems admitting it with my letter and walking away from Coach satisfied.
If we were mindless, this might work. However, if this thread is supposed to be regarding what "we believe is leading people to being banned." then I am sure there are going to be different opinions and perspectives on what that is.
It is a discussion board, so why would I need to send a pm (and as an aside, I am sure a mod would tell me if that were necessary)? My post was not inflammatory; I was inquiring about something that seems really relevant.
I don't take offense at all to your comment.....Not knowing me at all, if I were reading these posts I might think I was hiding something as well, but I'm not, honest!
BUT I will cop to the fact that I am a handbag addict.....have been for the past three years actually (not trying to be a therapist, but as crises in my personal life erupted- sudden death of mother, marital problems etc... I did increase my shopping and seemed to have honed in on handbags~ well that and Eating
). My additiction started w/ Coach then beginning last year I waded into the LV pool since I'm not too thrilled w/ the direction Coach has gone with some of their newer styles. Yes, LV did send me an e-mail that I was being prevented from making future purchases online for one year, but I just recently went into my LV local boutique and bought three items and when I asked the SA about the online ban, they scratched their heads like they had no clue what I was referring to~ I would think they would have said something if they had intended to fully ban me, not just from online purchasing.
So as a little background-I have no kids, make a good income, have an interitance, not that I'm trying to justify my spending (15K on Coach in 2.5 yrs. is a lot I agree and almost that much on LV), but I have NEVER resold/sold ANYTHING ANYWHERE- E-Bay, Bonanza, Craigs List, none of those places.
In retrospect, this is a good life lesson, as you say 'Ces't La Vie', and has made me step back and re-assess my purchasing habits, and I will learn to live with no more Coach (and LV as well if they decide to completely ban me)......The part of all this that really burns me up though is of being falsely accused of soemthing that I am not......Just Saying!
Thanks for accepting my post, CA, in the spirit intended. I find some of the bannings to be downright bizarre and I remembered a thread on the LV forum (coveting bags) where a couple of Coach folks had been banned. Is there any chance your name is related to someone else's who has been banned and they think you are shopping for them?
I doubt it....my last name is not very common and I'm the only person in my family that's a crazy Coach/LV nut (or even wears Coach or LV). I had to laugh this morning at my husband's sympathetic comment to me (keeping in mind he is the biggest eye-roller, sigher, complainer when it comes to my collection and the size of it) was that he's sorry for what happened to me and if I ever want to buy something from Coach in the future, he'll buy it for me....
He hadn't read the last sentence of the ban letter obviously. I told him I'm not a rule-breaker, so no more (new) Coach for me~ I'm strictly sticking to the bay/bonanza for my Coach fix from here on out!
From the looks of that letter with the current date I'm believing that the store manager singled you out, went in the back and printed it with your info and then will tell Corporate. I think I'd start with the outlet store manager first as to why SHE singled you out. I swear, this is the most assinine marketing ever, banning people who purchase!
CA-A, so sorry this happened to you! BUT like you said, you were already moving on anyways so Coach just gave you the extra push, their loss!
Like someone else mentioned, when Coach comes out with new styles so often, how can they not expect people to purchase a lot?!? Isn't that the whole point of coming out with new items every month, so people buy more!
Most companies would be happy to have someone like you who loves their products and is always buying more! 
On the returns, definitely do it all at once! I was going to suggest(you already mentioned it though) try to organize them and match them to their receipts before you go because more than anything, that will be easier on YOU. It's their job to do sales AND returns so don't worry about that but for yourself, it will probably be less stressful if you go in with everything matched and ready to go. I've always had a better experience when returning if I had the receipts with the item and know exactly where on the receipt it is so there's no awkward looking through everything, trying to find the right receipt and where the item is on it, what card was used, etc.
Good luck! Just go in there with confidence and don't worry about feeling bad or anything, they banned you, you have a right to be mad and it's their job to do returns and not your problem if they get all grumpy about doing them. Like I said, Coach's loss, not yours.
Like someone else mentioned, when Coach comes out with new styles so often, how can they not expect people to purchase a lot?!? Isn't that the whole point of coming out with new items every month, so people buy more!
Most companies would be happy to have someone like you who loves their products and is always buying more! On the returns, definitely do it all at once! I was going to suggest(you already mentioned it though) try to organize them and match them to their receipts before you go because more than anything, that will be easier on YOU. It's their job to do sales AND returns so don't worry about that but for yourself, it will probably be less stressful if you go in with everything matched and ready to go. I've always had a better experience when returning if I had the receipts with the item and know exactly where on the receipt it is so there's no awkward looking through everything, trying to find the right receipt and where the item is on it, what card was used, etc.
Good luck! Just go in there with confidence and don't worry about feeling bad or anything, they banned you, you have a right to be mad and it's their job to do returns and not your problem if they get all grumpy about doing them. Like I said, Coach's loss, not yours.